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front desk receptionist resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Friendly Front Desk Representative with 3+ years of experience. Consistently delivering quality care to patients. Orderly when recording patient information, staging equipment and tools for procedures. Proficient with scheduling appointments, accepting calls as well as scanning patients' charts into the system. Known for remembering customers by name and easing anxiety through positive customer interactions. Very energetic while offering wealth of experience in interacting with office staff and patients. Hardworking, knowledgeable and willing to go extra mile to complete any task.

Skills
  • Good listening skills
  • Great office skills
  • Time management skills
  • Excellent verbal and written communication
  • Office Billing and Coding knowledge
  • Ability to build and maintain rapport with patients
  • Appointment Scheduling
  • Ability to work independently and proficiently to meet deadlines
  • Conflict Resolution Skills
  • Detail oriented
  • Meeting scheduling
  • Strong knowledge in MS. Word, Outlook, and. Windows. XP
  • Exceptional Customer Service
  • Excellent interpersonal skills
Work History
02/2020 to 11/2020
Front Desk Receptionist Kiosk Information Systems Louisville, CO,
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Organized medical charts for patients by assembling new admission pages and adding appropriate pages to charts.
  • Provided care for patients based on physical, psychological, educational and safety criteria.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Assisted patients in completing all necessary forms and documents.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Maintained and managed patient records in compliance with security regulations.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Organized referrals to other medical specialists.
02/2019 to 08/2020
Shift Manager/Key Holder Spruce Finance Boulder, CO,
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Tracked and prioritized work orders to meet daily production requirements
  • Trained team members in successful strategies to meet operational and sales targets.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Processed cash, credit, debit and check payments.
  • Trained and mentored new employees.
  • Completed store opening and closing procedures.
  • Handled ordering materials and food as well as received invoices from vendors
  • Received and screened phone calls and emails.
01/2018 to 02/2019
Sales Associate Premium Wireless City, STATE,
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained records related to sales, returns and inventory availability.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Tracked stock using company inventory management software.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Achieved and exceeded sales goals for 6 consecutive months.
  • Monitored sales team performance and provided constructive feedback.
Education
Expected in 05/2018 to to
High School Diploma:
Wossman High School - Monroe, LA
GPA:
  • Graduated with 3.6 GPA
  • Member of National Honors Society
  • Continuing education in Biology
  • Graduated in Top 10 of the Class
Expected in 05/2021 to to
Associate of Science: Biology
Southern University At Shreveport - Shreveport, LA,
GPA:
  • Graduated with 3.5 GPA
  • Dean's List Spring 2019
  • Elected Captain of Cheerleading Team (Miss Cheerleader 2018)
  • Member of National Honors Society
  • Growing up in a middle-class community I had the opportunity to go to my family dentist every six months. For most of my childhood these visits were fairly routine as I had good oral hygiene and no major dental issues. However, when I was. 17 I began to have problems out of my teeth. My dentist was able to repair them and they looked better than before the problems began. At that point I knew I wanted to be a dentist. I attended college and selected biology as my major as I have always enjoyed the thrill of sciences. I view dentistry as the perfect combination of art and science that will allow me to help other people the way my dentist helped me.

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Resume Overview

School Attended

  • Wossman High School
  • Southern University At Shreveport

Job Titles Held:

  • Front Desk Receptionist
  • Shift Manager/Key Holder
  • Sales Associate

Degrees

  • High School Diploma
  • Associate of Science

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