front desk receptionist resume example with 4+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
High-energy professional with a background in customer service well-suited to the position of Call Center Representative. Adept at facilitating positive experiences through high-quality customer care and prompt resolution of complaints and issues. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Skills
Strong Interpersonal Skills
Time Management
Collaboration
Oral and written communication
Customer Support
Calm Disposition
Customer Complaint Resolution
Documenting and Reporting
Telephone etiquette
50+ wpm
Inbound/Outbound Calls
Work History
Front Desk Receptionist, 12/2019 - 07/2020 Kiosk Information Systems – Louisville, CO,
Greeted over 100+ guests per day at front desk and engaged in pleasant conversations while managing check-in process.
Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client-specific instruction.
Document each customer’s inquiry information into database.
Verify customer’s information, making corrections and updates as needed.
Actively listen to recognize opportunities to offer additional information to callers ensuring caller and client have received best customer service experience possible.
Follow-up with callers as necessary.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Liaised between customers and management and took feedback to improve efficiency of service.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Monitored office supplies by checking inventory and placing orders.
Transcribed phone messages and relayed to appropriate personnel.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Collected payment information for membership fees and merchandise.
Box Office Attendant, 03/2016 - 03/2020 Live Nation Entertainment Inc – Chagrin Falls, OH,
Greeted over 150+ customers per day and determined best approach to provide optimal service.
Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client-specific instruction.
Actively listen to recognize opportunities to offer additional information to callers ensuring caller and client have received best customer service experience possible.
Answered constant flow of customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Assisted customers in choosing seats, guiding and recommending options via seating map.
Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
Performed cash, card and check transactions to complete customer purchases.
Learned Usher and Food Runner positions and provided backup at key times.
Maintained current knowledge of promotions and highlighted sales to customers.
Suite Attendant, 07/2018 - 03/2019 Centerplate At Levi's Stadium – Indianapolis, IN,
Arranged and prepared Suites with aesthetic display of food, drinks and tidiness for customers to offer memorable experiences to guests and foster repeat business.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Replenished food items, paper products and silverware while maintaining tidiness and attending to guest's needs.
Upsold high-profit items such as appetizers, bottles and mixed drinks to enhance sales numbers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Suite Attendant, 06/2018 - 03/2019 Centerplate At Levi's Stadium – Indianapolis, IN,
Arranged and prepared Suites with aesthetic display of food, drinks and tidiness for customers to offer memorable experiences to guests and foster repeat business.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Replenished food items, paper products and silverware while maintaining tidiness and attending to guest's needs.
Upsold high-profit items such as appetizers, bottles and mixed drinks to enhance sales numbers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
Bachelor of Science: Rehabilitation Services, Expected in 05/2022 - The University of Texas Rio Grande Valley - Edinburg, TX GPA: Status -
High School Diploma: , Expected in 06/2018 - Edinburg High School - Edinburg, TX GPA: Status -
Member of National Honor Society
Member of Key Club
Member of FCA (Fellow-ship of Christian Athletes)
Member of PAWS
Photo Editor of Yearbook Club
Completed professional development in Clinical Rotations at DHR
Associate of Arts: Interdisciplinary Studies, Expected in 05/2018 - South Texas College - Mcallen, TX GPA: Status -
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