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front desk receptionist resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Organized Patient Service Representative with 20 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Skills
  • 20+ years
  • Medical Terminology
  • Customer Service
  • Clerical Experience
  • Medical Coding
  • Phone Etiquette
  • CPT Coding
  • ICD Coding
  • Cerner
  • Microsoft
  • Typing 45 wpm
  • HIPAA Guidelines
  • Medical Billing and Coding
  • POS Systems and Ordering Platforms
  • Providing Information and Resources
  • Gathering Information From Patients
  • Call Transfers
  • Knowledge of Community Services and Programs
  • Medical Billing
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Registration and Scheduling
  • System Updates
  • Issue and Complaint Resolution
  • Reminder Calls
  • Insurance Information Collection
  • Database Search and Data Entry Skills
  • Patient Engagement
  • Quality Standards and Protocols
  • Building Rapport and Credibility
  • Patient Confidentiality and Data Security
  • Atrial Fibrillation
  • Resolving Problems
  • Documenting and Recording Information
  • Before school care
  • Patient oral care
  • Critical care nursing
  • Healthcare delivery systems
  • Resident Care Plan
  • Bedside care
  • Energetic caregiver
Education
Chula Vista Adult Education Center Chula Vista, CA, Expected in 01/2001 ā€“ ā€“ Certification : Medical Secretary - GPA :
  • Continuing education in Medical Front Office
  • Coursework in Medical Terminology , Front Office Procedures
John H Patterson Dayton Ohio, Expected in 06/1992 ā€“ ā€“ High School Diploma : - GPA :
Certifications
  • Billing (10+ years) (10+ years)
  • Filing (10+ years)Receptionist (10+ years)MS OfficeData Entry (10+ years) ASSESSMENTS Customer Focus & Orientation Proficient October 2019Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share (10+ years)assignment/ai43sjluow75m09n Indeed Assessments provides skills tests that are not indicative of a licenseor certification, or continued development in any professional field. (10+ years)Order Entry (10+ years)Epic (5 years)Medical Billing (10+ years)HIPAA (10+ years)Insurance Verification (10+ years)Medical Scheduling (10+ years)EMR Systems (10+ years)Hospital Experience
Work History
Kiosk Information Systems - CKC CARE COORDINATE
Louisville, CO, 01/2022 - 03/2022
  • Reviewed caseload of 20 patients for length of stay, care and services to perform outcomes monitoring and variance analysis.
  • Liaised with CKC Care Coordinate to mitigate patient discharge delays by coordinating tests, therapy and other treatments.
  • Assessed patient health insurance plan and worked with insurer and providers to deliver best care with least financial burden.
  • Worked with medical teams, patients and families to implement effective treatment plans.
  • Documented case notes daily and coordinated follow-up for seamless case management.
  • Coordinated program referrals for community-based resources.
  • Organized clinical documentation, treatment plans, and referrals.
  • Furnished insurer with information to approve payment for hospitalization and worked to prevent insurance claim denials.
  • Arranged for patient home visits from visiting nurse or intensive rehabilitation from inpatient facility after discharge from hospital.
Change Healthcare Inc. - Front Desk Receptionist
Boise, ID, 04/2020 - 05/2020
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Coordinated efficient calendars for 150 patient activity coordinators by factoring in schedule availability and load limitations.
Activision - Patient Access Representative
Bloomington, MN, 11/2019 - 02/2020
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Used Epic to schedule appointments.
  • Took copayments and compiled daily financial records.
  • Explained plans for treatment and payment options.
  • Compiled and reviewed medical charts.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Received patient deductibles, co-pay amounts and 30% and discussed options to satisfy remainder of patient financial obligations.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Children's National Medical Center - OFFICE ASSISTANT
Washington, DC, 12/2017 - 03/2018
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Scanned Documents into computer system .
  • Data Entry.
  • Opened and properly distributed incoming mail.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Oversaw automated tracking and documentation of data, client correspondence and office operations.
  • Managed smooth processing of Bill of Sales Receipts paperwork to support office productivity.
  • Verified accuracy of business records by consistently updating customer information.
  • Organized, stored and retrieved files to enhance daily operations and support customer needs.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Executed record filing system to improve document organization and management.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Performed clerical work such as sorting mail, restocking supplies and typing documents.
  • Worked closely with Customer Service Supervisor to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
Company Name - Patient Access Representative
City, State, 11/2003 - 02/2009
  • Self-directed with astute judgment skills.
  • High level of personal accountability.
  • Documented patient information obtained from interviews.
  • Adhered to strict HIPAA guidelines at all times according to company policy.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Greeted each patient pleasantly and provided desk sheet for sign-in.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Obtained signatures for financial documents and internal and external invoices.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Precisely claims paperwork, documentation and system entry.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
  • Professionally and courteously verified appointment times with patients.
  • Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
  • Verified patients\' eligibility and claims status with insurance agencies.
  • Entered orders into EMIR system efficiently and without errors.
  • Prepared patient charts, per admissions and consent forms as necessary.
  • Demonstrated ability to lead and motivate outstanding healthcare teams.
  • Adeptly managed multi-line one system and pleasantly greeted all patients.
  • Scheduled appointments, registered patients.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles, co-pay amounts and 50% and discussed options to satisfy remainder of patient financial obligations.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Took co payments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Used Epic to schedule appointments..
  • Reviewed and corrected claim errors to facilitate smooth processing.
Additional Information

Gaps in Resume are due being a Military Spouse and Relocation every 2 to 3 years. Recent Gaps are due to lifechaging (Divorce)

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Resume Overview

School Attended

  • Chula Vista Adult Education Center
  • John H Patterson

Job Titles Held:

  • CKC CARE COORDINATE
  • Front Desk Receptionist
  • Patient Access Representative
  • OFFICE ASSISTANT
  • Patient Access Representative

Degrees

  • Certification
  • High School Diploma

By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy

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