LiveCareer-Resume

front desk receptionist resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised, with a team and quickly mastering new skills. WIth 20 years of Customer Service experience, I strive to ensure every customer I encounter has an exceptional, satisfying experience.

Skills
  • Customer Complaint Resolution
  • Microsoft Office
  • Courteous and Professional
  • Positive Attitude and Energetic
  • Attention to Detail
  • Documentation and Reporting
  • Call Answering and Routing
  • Data Entry and Database Software
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Prioritization and Time Management
  • Customer Service-Oriented
  • Multi-Line Phone Systems
  • Reliable and Punctual
  • Listening Skills
  • Team Collaboration
  • Email and Telephone Decorum
  • Customer Assistance and Interaction
  • Cash Transactions
  • Oral and Writing Communication
  • Issue Handling
  • Conflict Management
  • Correspondence Typing
Experience
Front Desk Receptionist, 01/2020 - 03/2020
North East Medical Service San Jose, CA,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Explained policies and procedures to visitors.
  • Completed basic bookkeeping and document filing.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
Childcare Provider, 06/2016 - 11/2019
The Boar's Head Charlottesville, VA,
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Assisted children in development of social, communication and problem-solving skills.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Instructed children on good sanitary habits when washing hands, using bathroom or eating.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Used positive reinforcement and behavior modeling to instill discipline in children.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Secured indoor and outdoor premises to protect children.
  • Planned and implemented engaging activities to encourage creativity and expression.
  • Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Guided children through engaging and productive activities to foster fun learning environment.
  • Instilled discipline and maintained order with children by using simple and commanding directives.
  • Organized and planned age-appropriate reading, crafts and music lessons.
  • Developed and implemented lesson plans and activities for children of various ages.
  • Recorded child behavior, food and medication information for supervisors.
  • Observed and monitored children's play activities.
  • Maintained safe play environment.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Instructed children in eating, resting and restroom habits.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Dressed children and changed diapers.
  • Organized and stored toys and materials to maintain order in activity areas.
  • Maintained organized and clean classroom and play areas.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Provided nurturing and appropriate environment for children ranging in age from 0 to 5.
  • Read stories to children, facilitated discussions and tied books into learning opportunities.
  • Sanitized toys and play equipment.
  • Identified signs of emotional or developmental problems in children to alert parents or guardians.
  • Updated detailed records for each child with information such as daily observations, meals served and medications administered.
Front Desk Receptionist, 10/2014 - 05/2016
North East Medical Service San Leandro, CA,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Explained policies and procedures to visitors.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Completed basic bookkeeping and document filing.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
Customer Service Email Specialist, 07/2002 - 03/2009
TD Bank/Commerce Bank City, STATE,
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Made outbound calls to obtain account information.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.
Education and Training
High School Diploma: , Expected in 06/1988
-
Sterling High School - Somerdale, NJ
GPA:
Status -

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Resume Overview

School Attended

  • Sterling High School

Job Titles Held:

  • Front Desk Receptionist
  • Childcare Provider
  • Front Desk Receptionist
  • Customer Service Email Specialist

Degrees

  • High School Diploma

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