Front Desk Receptionist resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
First-class customer service sales representive with experience maintaining high level of hospitality, professionalism and business etiquette. Attentive when listening to guest requests or concerns and addressed with prompt responses. Dependable and punctual, consistently arriving to work prepared and on time.
Skills
Office supplies ordering
Listening skills
Correspondence typing
Team collaboration
Hospitality services
Customer assistance and interaction
Cash transactions
Front office management
Meeting arrangements
Appointment confirmation
Issue handling
Client relationship management
Organizational skills
Communication
Retail sales
Assessed customer product needs and interests in order to best recommend suitable items.
Money handling
POS system operation
Team management
Experience
01/2020 to 03/2020
Front Desk ReceptionistLemonade Inc. – Soho, NY,
Worked with General Managerand Front Desk Staff to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
Computed guest billings and posted charges to room accounts.
Monitored reservations to track incoming parties and special events.
Responded to inquiries and room requests made online, by phone or email.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
08/2017 to 12/2019
Bartender /ServerColumbus Association For The Performing Arts – New Haven, CT,
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Greeted newly seated guests quickly and efficiently.
Processed customers' payments and provided receipts.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Operated POS terminals to input orders, split bills and calculate totals.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
05/2013 to 08/2017
BartenderPenny Bar (The Other Place) – City, STATE,
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Checked identification of customers to verify age requirements needed to purchase alcohol.
Trained new bartenders to increase knowledge of drink preparation and upselling techniques.
Upsold customers from shelf to premium brands to help boost sales.
Reinvented classic cocktails and developed new cocktails to complement new menu options.
Monitored patrons to keep alcohol consumption at designated levels.
Worked with management to plan and implement special events to boost customer numbers and profits.
Managed up to 15 to 70 customers per shift while simultaneously assisting 2 restaurant servers.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Designed and implemented new cocktails to drive customer interest and sales numbers.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Engaged in small talk with patrons to build rapport and earn repeat business.
Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Balanced daily registers and generated sales reports to support financial and administrative objectives.
04/2009 to 09/2012
Catering Supervisor /Food Court SupervisorParkhurst Dining Services Allegheny College – City, STATE,
Maintained current store, product and promotional knowledge to drive consistent sales.
Processed payments and maintained accurate drawers to meet financial targets.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Monitored staff members at all catering events and functions, providing in-depth instructions ahead of time.
Cultivated professional relationships with key personnel within establishment, The President of the College and his staff, The entire staff of Chefs, and banquet manager, enabling quick performance issue resolution.
Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
Worked with clients one on one to create enticing catering menus for array of events from weddings and christenings to work parties and holiday meals.
Education and Training
Expected in
Associate of Arts: Early Childhood Education Community College Of Be - Monaca, PA GPA:
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