front desk receptionist resume example with 5+ years of experience
Polite and accommodating Front Desk Agent bringing Five years of experience in hospitality settings. Sincere and helpful when working with guests, families and Honor members to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight. Dependable and courteous offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments. Reliable and Delivers prompt responses to guest inquiries and complaints to drive satisfaction and encourage repeat business. Positive and upbeat with success at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Great multitasking, planning and communication skills. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service. Recognized for attendance and quality work ethic. Motivated, reliable and focused on serving various needs to please guests. Self-motivated highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Very confident that I will excel at any task if given the opportunity!
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- Signed for packages, recorded deliveries and distributed to personnel.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered administrative support to team members by making copies, sending faxes, and organizing documents.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed guest to front desk and engaged in friendly conversations while conducting check-in process.
- Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Responded to inquiries and room requests made online, by phone or email.
- Collaborated with housekeeping staff
- Input customer data into reservation software and made immediate updates to reflect room changes.
- Processed and prepared memos, correspondence, travel vouchers and other documents, routing to appropriate personnel.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Determined needs of visitors and provided information or solutions.
- Trained new team members in cash register operation, stock procedures and customer services.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Received payments for products and issued receipts.
- Checked 35-95 rooms per day to verify vacancies post-checkout.
- Assembled complimentary gift baskets and champagne to greet VIP guests upon arrival.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Trained new Hires by demonstrating approved cleaning procedures.
- Managed over 10 employees at one time
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to book group sales reservations
- Assisted Director of Sales with sales-processing tasks to meet daily sales goals.
- Built trusting relationships with customers by making personal connections.
- Prepared cash deposits up to $3000 with zero discrepancies.
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters to remove debris and maintain cleanliness.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational such as Crosstraining to be a Cook.
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Resume Overview
School Attended
- Eugene Ashley High School
- Cape Fear Community College
Job Titles Held:
- Front Desk Receptionist
- Housekeeper
- Sales Associate
- Cashier
Degrees
- High School Diploma
- Associate of Applied Science
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy