Friendly receptionist with diverse background in customer service positions. Provide excellent administrative support and staff coordination. Recognized for exemplary commitment and initiative. Skilled in telephone calls and customer inquiries.
Skills
Telephone etiquette
Office administration
Decision-Making Abilities
Sensitive Information Handling
Performance improvement
Meeting scheduling
Office organization
Problem-solving skills
Cash Handling
Bookkeeping
Bilingual
Work History
Front Desk Receptionist, 11/2019 - 03/2020 Mckinley, Inc. – Orlando, FL,
Provided guests with above-and-beyond service, including making court reservations and setting up tours.
Helped housekeeping and maintenance staff to address requests and complaints made by guests.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Politely welcomed arriving guests, providing equipment and towels and information on policies.
Confirmed relevant guest information and payment methods to prevent fraud.
Welcomed each new arrival pleasantly and confirmed identification.
Performed basic bookkeeping activities, including setting up appointments and tours.
Resolved customer issues quickly and notified club manger immediately when problems escalated.
Directed incoming calls to employees and departments, routing to best-qualified department.
Maintained financial accuracy by collecting deposits, fees and payments.
Greeted hundreds of daily visitors and customers upon arrival, offered assistance and answered questions. Immediately contacted housekeeping staff and maintenance department regarding gym issues.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Volunteered to help with special projects, assuming variety of tasks and duties, including toy drives and events.
Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
Arranged conference calls for managers and sales associates, departments both onsite and at remote locations using our website.
Carefully transcribed phone messages and relayed to appropriate personnel within minutes of each call.
Kept accounts in balance and ran daily reports to verify totals.
Received packages and mail at front desk and dispersed to correct employees.
Assisted any guests as well as fellow coworkers who only spoke spanish.
Supported efficient and timely replenishment of sales floor merchandise.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Balanced and organized cash register by handling cash, counting change and gift cards.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior around the store.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Educated customers on promotions/deals to enhance sales.
Aided english and spanish speaking customers.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Organized showroom accessories and restocked shelves.
Provided excellent customer service to cultivate loyalty and satisfaction.
Created inviting environment for customers by maintaining store organization and cleanliness.
Answered product questions with up-to-date knowledge of sales and store promotions.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Stocked merchandise each shift, clearly labeling items, arranging according to size or color and preparing attractive displays.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Worked closely with store manager to solve problems and handle customer concerns.
Folded and arranged merchandise in attractive displays to drive sales.
Greeted and welcomed all customers
Playroom Attendant, 10/2018 - 11/2019 Las Vegas Athletic Clubs – City, STATE,
Helped children develop motor skills in preparation for preschool and kindergarten.
Offered top-notch care to 6+ children at once, ranging in age from 6 weeks old to 13 years old.
Worked with children individually and in groups to teach social, communicative and problem-solving skills.
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
Managed safety and security of all children under care.
Used positive reinforcement techniques to promote patience and other good behaviors in children.
Taught children to organize toys, wash hands and clean up leading by example.
Cared for children ages 6 weeks to 13 years old in nurturing and age-appropriate way.
Monitored entrances and exits to maintain safety and organized environments.
Kept areas clean, organized and stocked, and sanitized surfaces and toys each shift.
Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
Handled daily administrative tasks efficiently to minimize time away from children, including updating attendance, checking kids in, having parents fill out necessary paperwork, and requesting new supplies.
Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.
Education
High School Diploma: , Expected in 05/2020 - Liberty High School - Henderson, NV GPA:
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