front desk receptionist resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations.

  • Telephone etiquette
  • Decision-Making Abilities
  • Technical Support
  • Office organization
  • Problem-solving skills
  • Office administration
  • Sensitive Information Handling
  • Time management
  • Cash Handling
  • Administrative support
Work History
Front Desk Receptionist, 02/2019 to Current
North East Medical ServiceDaly City, CA,
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Volunteered to help with special projects, assuming variety of tasks and duties.
  • Welcomed patrons and immediately offered assistance by asking open-ended questions.
  • Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Monitored office supplies by checking inventory on weekly basis and placed orders whenever stock appeared low.
  • Performed basic bookkeeping activities.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Used Opera Oracle to process reservations, check-ins and check-outs.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Resolved customer issues quickly and notified management immediately when problems escalated.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Oversaw fast-paced front desk operations at busy hotel facility with as many as 150 nightly guests.
Cashier, 09/2017 to 11/2020
Pizza HutChannelview, TX,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Requested official identification for tobacco, medicine, and alcohol purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Educated customers on promotions to enhance sales.
Daycare Assistant, 06/2018 to 10/2020
North Country AcademyGlen Ellyn, IL,
  • Promoted learning and social development through structured and unstructured playtime.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Created and implemented diverse educational strategies to boost development.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Planned and implemented crafts and other activities to spark interest and enhance development.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Met with parents about daily activities, positive developments and issues.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Kept notes of behavior issues, food served and medications administered to children.
  • Taught children to organize toys, wash hands, and be kind to others leading by example.
  • Restocked supplies and personal hygiene products for use by students.
High School Diploma: , Expected in 05/2017
Campbell County High School - Gillette, WY,

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Resume Overview

School Attended

  • Campbell County High School

Job Titles Held:

  • Front Desk Receptionist
  • Cashier
  • Daycare Assistant


  • High School Diploma

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