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Front Desk Receptionist Resume Example

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FRONT DESK RECEPTIONIST
Background, Objective

Customer service/Admin assistant professional with 4+ years experience handling telephone systems, appointment setting, and assisting customers. Highly enthusiastic retail and client interface experience. Solid team player with upbeat, positive attitude.

I'm seeking employment where I can utilize my customer service skills while driving overall success, knowledge, and profitability. Dedicated and focused Administrative assistant who excels at prioritizing. Completing multiple tasks, simultaneously, and following through to achieve project goals.


Accomplishments

  • Ranked as most effective department sales representative in the local region out of 5 representatives.
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • I have been commended for my ability to quickly develop rapport with customers, my upbeat personality, reliability, and working within a team to accomplish an organization's goals.
  • Earned “Top Seller” for two consecutive quarters in 2013 & 2014

Work Experience
Front Desk Receptionist09/2012 to CurrentFocus 2000 Hair & JewelryBaytown, Texas
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Created new processes and systems for increasing customer service satisfaction.
  • Trained 5 new employees quarterly.
  • Expressed appreciation and invited customers to return to the store.
  • Managed quality communication, customer support and product representation for each client.
  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
  • Assisting stylists with maintenance of stations and salon common areas.
Beauty Sales Associate03/2014 to 08/2014Victoria's SecretsFriendswood, Texas
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Computed accurate sales prices for purchase transactions.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Resolved product/policy issues and shared benefits of new technology.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Compiled weekly monetary reports and records for store managers.
  • Increased store sales by 25% by upselling merchandise.
  • Communicated all merchandise needs or issues to appropriate supervisors.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Effectively resolved customers issues, provided business solutions to achieve customers' needs
  • Maintained and manage fitting room for assigned shift
  • Help set up and launch new beauty products
  • Produced quality work even under extreme pressure
  • Handled and managed financial transactions at point of sale registers
Sales Associate (Seasonal)10/2013 to 01/2014JourneysBaytown, Texas
  • Prepped store with team for open/close ; stocked merchandise
  • Assisted customers with selection of merchandise
  • Took special orders in person and over the phone to generate additional revenue.
  • Replenished merchandise shelves with items from the stockroom.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Managed cash stock and inventory balances accurately.
  • Successfully interacted with customers and retail buyers to expedite orders.
  • Handled transactions at point of sale registers
  • Produced quality work even under extreme pressure
  • Assisted customers with selection of merchandise
  • Processed merchandise returns and exchanges.
  • Produced quality work even under extreme pressure
  • Stocked merchandise
  • Generated leads for new sales through telephone and email contact with customers.
  • Maintained and managed fitting room for assigned shift
Education
Business Administration2015Lee CollegeBaytown, TX, USA
High School Diploma: Peer Assistance and Leadership, Bank2013Robert E. Lee High SchoolBaytown, TX, USA

Lee College Business writing seminar 2012 Business Administration 

Completed college hours while attending Robert E. Lee PALS – Peer Assistance and Leadership Mentored assigned elementary/middle school students in the Goose Creek Independent School District. Community service work with Houston Food Bank and other charitable organizations.

Skills

Microsoft Word, MS Excel, MS PowerPoint, Oracle, AutoCAD(intermediate)

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Resume Overview

Companies Worked For:

  • Focus 2000 Hair & Jewelry
  • Victoria's Secrets
  • Journeys

School Attended

  • Lee College
  • Robert E. Lee High School

Job Titles Held:

  • Front Desk Receptionist
  • Beauty Sales Associate
  • Sales Associate (Seasonal)

Degrees

  • Business Administration 2015
    High School Diploma : Peer Assistance and Leadership, Bank 2013

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