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Front Desk Receptionist Resume Example

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FRONT DESK RECEPTIONIST
Summary
Friendly Sales Associate adept at working in diverse retail and customer service environments.
Skills
  • Trusted key holder Creative problem solver
  • Exceptional communication skills MS Windows proficient
  • Quick learner Strong client relations
  • Proficient in cash management Credit card processing
  • Multi-line phone talent POS systems expert
Experience
03/2017 to Current
Front Desk ReceptionistCrossland Extended Stay － Winston Salem, North Carolina
  • Answered an average of 20 plus calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Directed calls to appropriate individuals and departments.
  • Asked open-ended questions to assess customer needs.
  • Folded and arranged garments in attractive displays.
  • Set up and explained new membership contracts.
10/2015 to 03/2017
ServerOlive Garden － Winston Salem, North Carolina
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Set dining tables according to type of event and service standards.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Quickly recorded transactions in MICROS system to deliver prompt service.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guest.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Provided friendly and attentive service.
  • Inventoried and restocked items throughout day.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
  • Verified cash drawer against the day's receipts.
  • Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
  • Assertively upsold alcoholic beverages, appetizers and desserts.
  • Assisted co-workers whenever possible.
  • Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
  • Monitored guest for intoxication and immediately reported concerns to management.
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness.
  • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
  • Stocked and maintained cleanliness of stations.
  • Served beverages, breads and butter and replenished items as necessary Completed all cleaning tasks at the end of each shift.
  • Rolling silverware, stocked stations with necessary items, swept areas I was assigned to, and prepped tables with sugar caddies, salt and pepper shacks, and wine glasses.
12/2008 to 10/2015
ServerSweet Potatoe － Winston Salem, North Carolina
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Set dining tables according to type of event and service standards.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Quickly recorded transactions in MICROS system to deliver prompt service.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guest.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Provided friendly and attentive service.
  • Inventoried and restocked items throughout day.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
  • Verified cash drawer against the day's receipts.
  • Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
  • Assertively upsold alcoholic beverages, appetizers and desserts.
  • Assisted co-workers whenever possible.
  • Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
  • Monitored guest for intoxication and immediately reported concerns to management.
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness.
  • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
  • Stocked and maintained cleanliness of stations.
  • Served beverages, breads and butter and replenished items as necessary Completed all cleaning tasks at the end of each shift.
  • Rolling silverware, stocked stations with necessary items, swept areas I was assigned to, and prepped tables with sugar caddies, salt and pepper shacks, and wine glasses.
04/2006 to 12/2008
ServerChili's － Winston Salem, NC
Assisted guests with making menu choices in an informative and helpful fashion.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Appropriately suggested additional items to customers to increase restaurant sales.
Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Regularly checked on guests to ensure satisfaction with each food course and beverages.
Skillfully anticipated and addressed guests' service needs.
Consistently adhered to quality expectations and standards.
Delivered exceptional, friendly and fast service.
Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
Maximized table turns and rotated seating for maximum guest satisfaction.
Quickly and thoroughly swept and mopped floors, removed trash and cleaned and stocked restrooms.
Promptly and consistently reset tables with spotless service ware.
Transported all dirty tableware from dining room to dishwashing area for proper cleaning.
Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables.
Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.
Stocked and maintained silverware, linen and condiments.
​

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Education and Training
2004
High School DiplomaMount Airy High － Mount Airy, North Carolina
Coursework in Accounting, Finance and Statistics: Speech and Communication, Sociology and PsychologySpeech and Communication, Sociology and Psychology
Skills
Accounting, administrative, cash management, cashiering, closing, communication skills, contracts, Creative problem solver, Credit, addressing customer concerns, client relations, excellent customer service, customer service, Finance, invoicing, marketing, MICROS, window, MS Windows, policies, POS, Quick learner, rapport, recording, safety, sales, shipping, staffing, Statistics, tables, telephone, phone, type, visual displays
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Resume Overview

Companies Worked For:

  • Crossland Extended Stay
  • Olive Garden
  • Sweet Potatoe
  • Chili's

School Attended

  • Mount Airy High

Job Titles Held:

  • Front Desk Receptionist
  • Server

Degrees

  • High School Diploma
    Coursework in Accounting, Finance and Statistics : Speech and Communication, Sociology and Psychology

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