Front Desk Receptionist Resume Example Quality Inn And Suits Montclair

FRONT DESK RECEPTIONIST

Summary

Motivated employee with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Skills

Team collaboration
Recordkeeping
Listening skills
Meeting arrangements
Conflict management
Office supplies ordering

Cash transactions
Customer assistance and interaction
Hospitality services
Issue handling
Effective planning

Experience

Front Desk Receptionist, Quality inn and suits Montclair , March 2018-April 2020Springdale, UT

Transmitted information or documents to customers, using computer, mail or facsimile machine.
Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Computed guest billings and posted charges to room accounts.
Responded to inquiries and room requests made online, by phone or email.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Signed for packages, recorded all deliveries and distributed to inter-company personnel.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Janitorial Cleaner, Double duty cleaning, June 2015-October 2017St George , Utah

Sanitized frequented areas and equipment using approved supplies.
Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions.
Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.
Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Promoted building security, locking doors and checking electrical appliances for safety hazards.
Restocked supplies, replacing toiletries, liners and soaps.
Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area.
Transported trash and hazardous waste to appropriate disposal area.
Organized custodial closets to easily find equipment and supplies.
Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Checked inventory for required supplies and made lists for needed cleaning products.
Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
Maintained building interiors with routine deep cleaning of high-traffic areas.

Direct Support Staff Member, Turn community services, January 2015-August 2016St George , Utah

Prevented patient injuries by providing necessary restraints and appropriate supports.
Enhanced patient wellbeing by supporting participation in recreational activities.
Monitored and reported clients' progress.
Transported clients to doctor's appointments and other related errands.
Documented client progress in charts and logbooks.
Maintained clean and well-organized environment to promote client happiness and safety.
Improved patient outlook and daily living through compassionate care.
Monitored client's well-being, safety and comfort under direction of physician.
Supervised medication administration, personal hygiene and other activities of daily living.
Administered necessary medications as directed by care plan.
Facilitated best care by developing strong and trusting rapport with patient.
Helped clients with personal needs from exercise to bathing and personal grooming.
Oversaw and planned schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
Checked mail, shopped for groceries and handled bill payments.

Education and Training

High School DiplomaSouthwest Adult High , , St George Utah April 2009

Resume Overview

Companies Worked For:

Quality inn and suits Montclair
Double duty cleaning
Turn community services

School Attended

Southwest Adult High

Job Titles Held:

Front Desk Receptionist
Janitorial Cleaner
Direct Support Staff Member

Degrees

High School Diploma

Front Desk Receptionist Resume Example

Resume Score: 80%

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