Front Desk Receptionist Resume Example Newburgh Dental Group

FRONT DESK RECEPTIONIST

Professional Summary

Enthusiastic individual with skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Great customer service and relations.

Skills

Business operations
Operational improvement
Team building
Organization
Problem resolution

Communications
Customer service
Inventory management
Telephone etiquette

Work History

Front Desk Receptionist, 07/2020 to Current
Newburgh Dental Group – Newburgh, NY

Organized paperwork such as charts and reports for office and patient needs.
Documented and checked patient data, medical information, health history and insurances to keep information current and up to date
Managed calendar and scheduled appointments for doctors scheduled for day to day based on optimal patient loads and clinician availability.
Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
Scheduled, rescheduled and handled cancelled appointments for patients.
Adeptly managed multi-line phone system and pleasantly greeted all patients.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Managed multiple phones lines , handling over 50+ calls daily

Dental Front Office Receptionist, 12/2015 to 04/2020
Goldstein & Freud DDS PLLC – Newburg , NY

Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
Prepared new patient files and updated existing records with new personal, insurance and medical information.
Supported efficient patient flows by setting up and breaking down rooms, including cleaning surfaces and restocking supplies.
Handled telephone and in-person requests for assistance from new and established dental practice patients.
Created and maintained accurate and confidential patient files.
Updated patient financial information to ensure accuracy.
Secured, organized and updated personal and business financial documentation.
Answered 50+ average daily phone calls to schedule appointments and address patient inquiries.
Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
Prepared and sent financial statements to support bookkeeping functions.
Scheduled, rescheduled and handled cancelled appointments for patients.
Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Greeted over 40 patients per day.

Nurse , 03/2006 to 12/2015
St. Lawrence Infirmary – Beacon , NY

Documented information in patient charts and communicated status updates to interdisciplinary care team.
Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
Administered medications, tracked dosages and documented patient conditions
Liaised between patients and doctors, completing comprehensive assessments and recording medical information to achieve recovery goals
Conducted patient assessments and diagnostic tests to provide physician with important patient health information

Assistant Bookkeeper, 05/1983 to 08/1995
Various employers – White Plains, NY

Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
Earned reputation for good attendance and hard work.
Safeguarded cash transactions, deposited receipts after reconciling money to original documentation and recorded receipts for processing in automated accounts receivable system.
Processed payroll, numerous electronic deposits and employee pay adjustments.
Corresponded with vendors regarding invoices, balances due and refunds and managed vendor accounts database to maintain disciplined and accurate bookkeeping.

Education

Associate of Applied Science: Nursing , 05/1999
Dutchess Community College - Poughkeepsie, NY

Dean's List Honoree 1999
Academic citation 1998 , 1997 , 1995

Associate of Science: Accounting , 05/1983
Westchester Community College - Valhalla, NY

Resume Overview

Companies Worked For:

Newburgh Dental Group
Goldstein & Freud DDS PLLC
St. Lawrence Infirmary
Various employers

School Attended

Dutchess Community College
Westchester Community College

Job Titles Held:

Front Desk Receptionist
Dental Front Office Receptionist
Nurse
Assistant Bookkeeper

Degrees

Associate of Applied Science : Nursing , 05/1999
Associate of Science : Accounting , 05/1983

Front Desk Receptionist Resume Example

Resume Score: 80%

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