Front Desk Receptionist Resume Example
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FRONT DESK RECEPTIONIST
Professional Summary
Enthusiastic individual with skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Great customer service and relations.
Skills
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Work History
Front Desk Receptionist, 07/2020 to Current
Nuvance Health – Coatesville , PA
Nuvance Health – Coatesville , PA
- Organized paperwork such as charts and reports for office and patient needs.
- Documented and checked patient data, medical information, health history and insurances to keep information current and up to date
- Managed calendar and scheduled appointments for doctors scheduled for day to day based on optimal patient loads and clinician availability.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Managed multiple phones lines , handling over 50+ calls daily
Dental Front Office Receptionist, 12/2015 to 04/2020
Pacific Dental Services – Littleton , CO
Pacific Dental Services – Littleton , CO
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Supported efficient patient flows by setting up and breaking down rooms, including cleaning surfaces and restocking supplies.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Created and maintained accurate and confidential patient files.
- Updated patient financial information to ensure accuracy.
- Secured, organized and updated personal and business financial documentation.
- Answered 50+ average daily phone calls to schedule appointments and address patient inquiries.
- Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
- Prepared and sent financial statements to support bookkeeping functions.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Greeted over 40 patients per day.
Nurse , 03/2006 to 12/2015
Promises Addiction Treatment Center – Wimberley , TX
Promises Addiction Treatment Center – Wimberley , TX
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
- Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
- Administered medications, tracked dosages and documented patient conditions
- Liaised between patients and doctors, completing comprehensive assessments and recording medical information to achieve recovery goals
- Conducted patient assessments and diagnostic tests to provide physician with important patient health information
Assistant Bookkeeper, 05/1983 to 08/1995
Armanino Mckenna Certified Public Accountants & Consultants – Woodland Hills , CA
Armanino Mckenna Certified Public Accountants & Consultants – Woodland Hills , CA
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
- Earned reputation for good attendance and hard work.
- Safeguarded cash transactions, deposited receipts after reconciling money to original documentation and recorded receipts for processing in automated accounts receivable system.
- Processed payroll, numerous electronic deposits and employee pay adjustments.
- Corresponded with vendors regarding invoices, balances due and refunds and managed vendor accounts database to maintain disciplined and accurate bookkeeping.
Education
Associate of Applied Science: Nursing , 05/1999
Dutchess Community College - City, State
Dutchess Community College - City, State
- Dean's List Honoree 1999
- Academic citation 1998 , 1997 , 1995
Associate of Science: Accounting , 05/1983
Westchester Community College - City, State
Westchester Community College - City, State
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Resume Overview
School Attended
- Dutchess Community College
- Westchester Community College
Job Titles Held:
- Front Desk Receptionist
- Dental Front Office Receptionist
- Nurse
- Assistant Bookkeeper
Degrees
- Associate of Applied Science : Nursing , 05/1999
Associate of Science : Accounting , 05/1983
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