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front desk receptionist resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Lead and handled retail at Coconuts on the Beach, some days dealing with over 1,000 people a day. I have a lot of customer service experience. One of the best Front Desk Receptionist with over 5 months of training and experience with reviews to prove it. Offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments. Advanced experience in multi-tasking and being able to handle any situation at hand.

Skills
  • Technologically savvy
  • Oral and writing communication
  • Administrative skills
  • Issue handling
  • Customer assistance and interaction
  • Appointment confirmation
  • Cash transactions
  • Conflict management
  • Team collaboration
  • Listening skills
  • Email and telephone decorum
  • Front office management (Been M.O.D plenty of times)
  • Plenty of great reviews with my name pertaining to excellent customer service.
  • Payment processing
  • Microsoft Office expertise
  • High-energy attitude
Experience
09/2021 to 02/2023
Front Desk Receptionist Nuvance Health Rhinebeck, NY,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Responded to inquiries and room requests made online, by phone or email.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
  • Pointed out property details and guided guests to dining areas, pool, spa and fitness center.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Maintained financial records to verify timely clearance of credit and debit activities.
  • Daily check-list with credit reports, making sure everything is done before shift is over.
  • Multi-talking, working in large fast past environments. There was a situation where i was food running and checking people in at the same time.
  • Assisted current and prospective patients with navigating telephone and web-based support systems.
  • Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
  • Coordinated and communicated with over 50-75 clients daily to gather pertinent information.
  • Great Customer Service, also top performer for signing people up for rewards.
  • Experience with Apple, Microsoft, Opera, etc.
02/2022 to 01/2023
Lead Host/Retail Manager Uno Pizzeria & Grill Westborough, ,
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Supported retail associates to drive quality performance and experiences for guests.
  • Coached, managed and developed teams to provide exceptional service and achieve sales goals.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Encouraged professional growth and talent development in associates to increase performance.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Trained and delivered orientation for new hostesses in alignment with company-established standards.
  • Delegated work to staff, setting priorities and goals.
  • Explained goals and expectations required of trainees.
02/2019 to 06/2020
FOH/BOH Team Member Chick-fil-A City, STATE,
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
  • Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
  • Stocked and maintained massive buffet table with diligent planning and precision, making sure that food supply remained plentiful and fresh, with sparkling clean and sanitary surfaces.
  • Earned consistently highest tips by displaying exceptional listening skills and attentiveness and delivering diners' unique preferences every time.
  • Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
  • Took to-go phone orders from guests following outlined procedures.
  • Entered customer food orders into computer system.
  • Provided sauces and drink refills requested by customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Processed customers' payments and provided receipts.
  • Greeted newly seated guests quickly and efficiently.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Led team in carrying out day-to-day tasks with customer service program in mind.
06/2018 to 12/2019
FOH Team Member Company Name City, State,
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
  • Conveyed world-class dining experience by explaining menu items thoroughly, taking accurate orders, delivering food courses at just right time and following up for refills or dessert.
  • Stocked and maintained massive buffet table with diligent planning and precision, making sure that food supply remained plentiful and fresh, with sparkling clean and sanitary surfaces.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
  • Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Verified orders and bagged items for easy transport.
  • Answered customer questions about food preparation, responding to ingredient and allergen concerns.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Entered requested menu items into POS terminal by modifying with substitutions and add-ons to customize orders.
  • Served orders to customers at windows, counters and tables.
  • Kept customer and food preparation areas clean and well-organized.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
Education and Training
Expected in 12/2020 to to
High School Diploma:
Astronaut High School - Titusville, FL
GPA:
  • Industry Certified
  • Microsoft Office Specialist Certificate
  • Leader of Step Team, Go War Eagles
  • Graduated 6 months early
  • Invited to join National Honors Society but due to Covid-19 we had to switch to online.

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Resume Overview

School Attended

  • Astronaut High School

Job Titles Held:

  • Front Desk Receptionist
  • Lead Host/Retail Manager
  • FOH/BOH Team Member
  • FOH Team Member

Degrees

  • High School Diploma

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