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Front Desk Receptionist Resume Example

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FRONT DESK RECEPTIONIST
Professional Summary

Sincere Certified Nursing Assistant offering superior skills in patient centered care and healthcare team collaboration. Passionate multi-tasker dedicated to supporting team objectives to facilitate top-quality care. Well-versed in monitoring and noting vital signs, cleaning and sanitizing patient areas, assisting with personal hygiene tasks such as toileting and grooming. Compassionate professional certified in BLS and CPR. Passed all written and physical exams with A's. Current BLS and CPR certified. Pending clinicals and scheduled to take State Board Exam on September 5th.

Skills
  • Current CPR and BLS Certification
  • Accurately Taking and Recording Vital Signs
  • Bathing, Feeding and Dressing
  • Dementia and Alzheimer's knowledge
  • Observing Changes In Patient
  • Responding to emergencies
  • Efficient and reliable team player
  • ADL's Assistance
  • Bed Making, Occupied and Unoccupied
  • Sensitive Information Handling
  • Strong Verbal and written communication
  • Patient-focused care
  • Companionship and Emotional Support
  • Transfers, Physically Fit and able to Lift Patients
  • Measuring bodily fluids
  • Documentation and Charting
  • Infection Control and Aseptic Procedures
  • Adaptable
  • Knowledge of Medical Terminology
  • Understanding of Common Disorders
  • Telephone etiquette
  • Chronic Disease Management
Work History
Front Desk Receptionist | 04/2019 to Current
Red Rock Country Club - Las Vegas, Nevada
  • Swiftly responded to requests and other inquiries made via establishment website, email or phone.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Provided guests with above-and-beyond service, including making reservations.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Forming personal relationships with the members and learning each of their names
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Kept accounts in balance and ran daily reports to verify totals.
Retail Sales Associate | 08/2018 to 08/2019
Express - Las Vegas, NV
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Maintained a friendly, outgoing personality to promote a positivework environment and build customer loyalty.
Retail Sales Associate Cashier | 11/2018 to 07/2019
Target - Las Vegas, NV
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Created attractive product displays to enhance customer experiences and boost sales.
  • Always kept the floor neat and sized
  • Guided customers in choosing items which reflected personal style and shape.
  • Kept fitting rooms cleaned, organized and well-maintained.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Maintained friendly and professional customer interactions.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated customers on promotions to enhance sales.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Monitored customers for signs of security concerns and escalated issues to management.
To-Go Specialist, Waitress, Cashier | 09/2017 to 07/2018
Pei Wei Asian Diner - Las Vegas, NV
  • Helped customers complete purchases and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning and end of shift.
  • Trained new employees on the restaurant procedures, which improved overall productivity and efficiency.
  • Educated guests on daily specials and menu offerings, enabling decisions on appetizers, entrees and desserts.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Checked on guests to ensure satisfaction with meals and suggest additional items to increase restaurant sales.
  • Bagged and wrapped goods sold to customers safely and carefully to prevent damage.
  • Attended to every customer with undivided attention and knowledgeable support.
  • Troubleshooting and resolved issues with cash registers, card scanners and printers to minimize customer delays.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Education
Palo Verde High School - Las Vegas, NV | High School Diploma05/2018
College of Southern Nevada - Las Vegas, NV | Associate of ScienceAnesthesiology

Completed some credits

Saint Therese Learning Institute - Las Vegas | Certified Nursing Assistant Expected in 09/2020
Certifications

BLS

CPR

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Resume Overview

Companies Worked For:

  • Red Rock Country Club
  • Express
  • Target
  • Pei Wei Asian Diner

School Attended

  • Palo Verde High School
  • College of Southern Nevada
  • Saint Therese Learning Institute

Job Titles Held:

  • Front Desk Receptionist
  • Retail Sales Associate
  • Retail Sales Associate Cashier
  • To-Go Specialist, Waitress, Cashier

Degrees

  • Palo Verde High School - Las Vegas , NV | High School Diploma
    College of Southern Nevada - Las Vegas , NV | Associate of Science
    Saint Therese Learning Institute - Las Vegas | Certified Nursing Assistant

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