front desk receptionist resume example with 1+ years of experience
I have been a committed food runner and hostess with experience serving hot, delicious food while maintaining friendly atmosphere. I have supported multiple duties for optimal service to every guest; ran food, seated customers and discussed menu options, kept dining area clean with proactive attention to departing guests, empty plates and spills. I'm an adaptable food runner, wanting to become a waitress who is experienced in different types of foodservice. Quality-driven with extensive knowledge of hospitality etiquette, food preparation and superior customer relations. As well as experience in the food industry, I have experience with solid administrative, customer service and financial management skills. I am a high-energy team player dedicated to maximizing customer loyalty with exceptional support. I am well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings. I have been a service-oriented cashier, well-versed in processing cash, card and check payments without error. I offer a security-minded approach with excellent customer service abilities. I am decently flexible with scheduling and committed to reliable attendance all while attending college.
- Patience
- Enthusiastic
- Exceptional social skills
- Conflict management
- Hospitality services
- Dedicated
- Customer assistance and interaction
- Call routing
- Technologically savvy
- Team collaboration
- Table Bussing
- Menu memorization
- Dining customer service
- Table setting arrangements
- Reliable and trustworthy
- Closing duties
- Serving staff support
- Food running
- Menu inquiries
- First Aid/CPR
- Working collaboratively
Lawrence, KS, 07/2021 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with customers to fulfill requests and resolve issues.
- Received incoming calls and coordinated with customers to fulfill requests and resolve issues.
- Developed invoices for customers and business records.
- Signed for packages, recorded deliveries and distributed to personnel.
- Maintained accurate bookkeeping of important files, running reports and delivering updates on revenues.
- Input customer data into reservation software and made immediate updates to reflect any changes.
- Scheduled and confirmed appointments.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Answered office phone and emails to schedule appointments, answer questions, and document information.
- Managed customer complaints and rectified issues to complete satisfaction.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Determined needs of visitors and provided information or solutions.
Vienna, VA, 05/2021 - 08/2021
- Greeted guests and gathered information to seat groups or place on waitlist.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Boise, ID, 01/2020 - 03/2020
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Met high productivity standards in processing payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Helped with purchases, locating items and signing up for rewards programs.
- Scanned customer purchases and supported transactions to streamline sales process.
- Inspected items for damage and obtained replacements for customers.
- Received payments for products and issued receipts.
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Resolved customer complaints and escalated worsening concerns for remediation.
City, STATE, 04/2019 - 10/2019
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
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Resume Overview
School Attended
- Windham High School
- Berklee College of Music
Job Titles Held:
- Front Desk Receptionist
- Hostess
- Cashier
- Hostess & Food Runner
Degrees
- High School Diploma
- Some College (No Degree)
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