front desk receptionist resume example with 11+ years of experience
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Dedicated Customer service representative with excellent experience in the industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go the extra mile to assist others with solving problems.
Ambitious Customer Representative with over 10years of experience and passion for local industry. Personable, experienced with conflict resolution, and sensitive to others' needs.
Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction, and increasing guest loyalty through targeted service. Proficient in Software, friendly and decisive approach to resolving challenges.
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, and refunds if necessary. Easily adaptable to high-pressure, dynamic situations.
Friendly Receptionist with a background in various office settings. Knowledgeable about security, service, and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and a resourceful approach.
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- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Kept accounts in balance and ran daily reports to verify totals.
- Monitored office supplies by checking inventory and placing orders.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Transcribed phone messages and relayed to appropriate personnel.
- Entered customer data into room system and updated information when patrons changed rooms.
- Maintained transaction security by verifying payment cards against identification.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Used internal software to process reservations, check-ins and check-outs.
- Explained details regarding property to acclimate patrons to resort environment.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed over 100 customer calls per day
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance their quality of life.
- Kept digital records of patient details, medications, billing, and other activities.
- Administered prescribed drugs to high-volume patient caseload.
- Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Reported changes in patient status regarding drug therapy.
- Assisted patients with handling daily chores and errands by transporting them to appointments, cleaning personal spaces, and purchasing supplies.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Administered medications to patients and remained vigilant for negative side effects.
- Followed nutritional plans to prepare optimal meals.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Increased medication and medical terminology knowledge through research and continuing education.
- Checked supply availability and laid out instruments for each patient room.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding, and ambulation.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Maintained best-in-class standards for individualized care in 41-bed unit by continuously checking in with patients and families and quickly providing car
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Attained $800 in sales targets on monthly basis.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems. Sold light bulbs, household cleaner, and multi vitamins.
- Explained product prices and packages as well as answered questions and addressed concerns of customers
- Answered questions about company offerings with knowledgeable responses about products and services
- Overcame objections using friendly, persuasive strategies
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas
Marshall/Walker High School - Richmond, Virginia ,
Richmond Technical Center - Richmond, Virginia,
Virginia Commonwealth University - Richmond, VA
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Resume Overview
School Attended
- Marshall/Walker High School
- Richmond Technical Center
- Virginia Commonwealth University
Job Titles Held:
- Front Desk Receptionist
- Medication Aide/ Caregivers
- Telemarketer
Degrees
- High School Diploma
- Certificate of Completion
- Some College (No Degree)
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