front desk receptionist resume example with 1+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual (in English and Spanish) individual with proven abilities handling tasks simultaneously while delivering service with smile. Organized with multitasking, time management and customer service skills. A responsible professional willing to go extra mile to assist others with solving problems.
Skills
70 WPM
Bilingual: Spanish and English
Telephone Etiquette & Call Forwarding
Sensitive Information Handling
File management
Scheduling
Microsoft Office Suite
Google Systems
Education
University of California - DavisDavis, CAExpected in 06/2022 ā āBachelor of Arts:English Literary Criticism And Theory - GPA:
Certifications
California Food Handler's Certification [2020-2023]
Child Abuse Mandated Reporter [2020-2022]
Work History
Plymouth Harbor On Sarasota Bay - Front Desk Receptionist Sarasota, FL, 12/2020 - 04/2021
Answered multi-line phone system to respond to inquiries and transfer calls to correct tax agents or best-qualified personnel depending on client inquiries, situation, or request.
Performed basic filing activities, including archiving and receipt holding, and used computer knowledge to implement updates to H&R Block Workforce; cashier-balancing system.
Welcomed each new arrival pleasantly and used H&R Block Appointment Manager system to process appointment reservations, confirmations, rescheduling issues, check-ins, "began client service," and walk-outs.
Conducted 10+ daily courtesy calls to remind clients of appointment day, time, and office location, and 75+ campaign calls (season-wide) to promote client retention ("win-backs").
Capital Insurance Group - Client Service Representative Phoenix, AZ, 06/2020 - 01/2021
Offered promotion to assistant manager because of excellent customer service and efficient operations.
Created ~80 telephone orders and in-store orders daily by processing them online and running credit cards or taking cash payment to earn ~$400 daily in sales revenue
Cross-trained 4 new hires in customer service to keep all employees knowledgeable on all tasks in their role
Produced 40+ menu items daily to provide customers with requested food items
Cleaned all equipment hourly to keep facilities safe and clean according to COVID regulations and answered questions about store policies and concerns to support positive customer experiences.
K-5 Bridge - Math and English Tutor City, STATE, 11/2019 - 03/2020
Provided one-on-one after-school tutoring sessions to 4 elementary students for 2.5 hours daily to support them in Math and English
Gained 3 hours in Child Abuse Mandated Reporter training to become knowledgeable of signs of child abuse and execute newly gained knowledge while working with children
Administered feedback to students using positive reinforcement techniques to encourage and build confidence. Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
Assessed students' progress throughout tutoring sessions and adjusted instructional methods and content focus as necessary.
Integrity First Building Solutions - Carpenter's Assistant City, STATE, 07/2019 - 09/2019
Received 10+ hours in training on 15+ tools and equipment to be knowledgeable of carpenterās needs when supplying different equipment.
Performed tile spacing layouts by measuring, marking, drilling and cutting wood and fixtures to complete internal structures of ~6 Five Below, Dollar Tree, and Family Dollar stores across California.
Selected tools, equipment, and materials from storage to transport them 2-5 hours by car to worksite for use when building internal structures.
Organized project work by reading blueprints and assessing job specifications to complete daily tasks that followed OSHA and corporate safety regulations and procedures.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.