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Front Desk Receptionist Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

I am a forward-thinking professional offering more than 25+ years of experience working in fast-paced environments. Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills. Energetic and offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete any task.

Skills
  • Medical office administration
  • Insurance claims
  • Patient Scheduling
  • Insurance Verification
  • Medical Records Management
  • EMR / EHR
  • Inventory oversight
  • Electronic Medical Records
  • Appointment Scheduling
  • Medical billing and coding
  • Reminder calls
  • Payment collection
  • Teamwork
  • Inpatient care
Work History
08/2016 to Current Front Desk Receptionist Plymouth Harbor On Sarasota Bay | Sarasota, FL,
  • Managed master calendar and scheduled appointments for one provider based on optimal patient loads and clinician availability.
  • Enhanced office efficiency by handling 20 to30+ callers per day.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Completed clerical duties and tasks for clinic administration.
  • Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Carefully transcribed phone messages and relayed to appropriate personnel within minutes of each call.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
10/2015 to 06/2016 Front Desk Receptionist Primepay | Coral Gables, FL,
  • Managed master calendar and scheduled appointments for 4 providers based on optimal patient loads and clinician availability.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Obtained payments from patients and scanned identification and insurance cards.
01/2015 to 10/2015 Front Desk Medical Receptionist Care Atc Inc | Avondale, AZ,
  • Managed master calendar and scheduled appointments for 2 providers based on optimal patient loads and clinician availability.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
02/2006 to 10/2015 Front Desk Receptionist Primepay | Hillsborough, NJ,
  • Managed master calendar and scheduled appointments for multiple providers based on optimal patient loads and clinician availability.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Completed and filed financial documentation for accounting purposes.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Education
Expected in 06/1981 High School Diploma | Shady Spring High School, Shady Spring, WV, GPA:
Expected in No Degree | Rappahannock Community College, Saluda, VA GPA:
Expected in No Degree | Certified Nursing Assistant Walter Reed CNA Class, Gloucester, VA, GPA:

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Resume Overview

School Attended
  • Shady Spring High School
  • Rappahannock Community College
  • Walter Reed CNA Class
Job Titles Held:
  • Front Desk Receptionist
  • Front Desk Receptionist
  • Front Desk Medical Receptionist
  • Front Desk Receptionist
Degrees
  • High School Diploma
  • No Degree
  • No Degree