LiveCareer-Resume

front desk receptionist resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasks and planner. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

Skills
  • Telephone etiquette
  • Office administration
  • Data Entry
  • Business administration
  • Strategic Planning
  • Administrative support
  • Office organization
  • Office management
  • Meeting scheduling
  • Sensitive information handling
  • Staff Management
  • Problem-solving skills
  • Bookkeeping
  • Cash Handling
  • Sorting and labeling
  • Time management
  • Researching skills
Work History
Front Desk Receptionist, 01/2019 to 03/2020
PrimepaySaint Louis, MO,
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
Customer Service Representative, 08/2017 to 07/2019
Sp Plus CorporationLahaina, HI,
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Regularly exceeded daily sales and product add-on quotas.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Educated customers on promotions to enhance sales.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Responded to customer requests for products, services and company information.
Correctional Officer, 07/2014 to 08/2017
City Of Santa Ana, CaSanta Ana, CA,
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Cleaned prisoner holding areas to prevent spread of disease or infection.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Completed dorm sanitation and maintenance checks and reported results to management.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Created and maintained arrest files on all inmates processed through jail.
  • Supervised and directed juvenile movement during various activities on and off campus.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Investigated attempted escapes and conducted searches for escaped inmates.
  • Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse.
  • Identified facility openings and designated inmates to housing units.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Observed behavior of residents individually and in groups.
Education
High School Diploma: , Expected in
Whites Creek High School - ,
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Whites Creek High School

Job Titles Held:

  • Front Desk Receptionist
  • Customer Service Representative
  • Correctional Officer

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: