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front desk receptionist resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Polite and accommodating [Job Title] bringing [Number] years of experience in hospitality settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.

Dependable and courteous [Job Title] with [Number] years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.

Knowledgeable and tolerant [Job Title] with experience successfully balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.

Adaptable and courteous [Job Title] with [Number] years of experience attending to guest needs. Talented at answering questions, offering information and completing quick check-in or check-out services. Committed to delivering dynamic service and fostering positive relationships with guests and coworkers.

Focused [Job Title] bringing [Number] years of related experience, hardworking nature and strong attention to detail. High-energy team player with excellent communication and planning abilities. Proficient in coordinating support services for any operational or customer need.

Enthusiastic [Job Title] proudly offering [Number] years of experience representing organizations professionally to guests. Completes multiple tasks and maintains calmness during stressful situations. Computer proficient with ability to type [Number] wpm. Sound interpersonal skills with superb [Skill] and [Skill].

Reliable and enthusiastic [Job Title] with experience performing [Task] and [Task]. Skilled in customer engagement, problem resolution and various software operation. Known for remaining poised and calm in busy environments.

Approachable [Job Title] with [Number] years of experience in hospitality industry. Swiftly handles [Task] and resolves issues promptly and pleasantly. Recognized for consistent attention to quality customer service. Motivated, reliable and focused on serving various needs to please guests.

Reliable [Job Title] with [Number] years of experience in guest reception and customer service. Delivered prompt and effective response to guest inquiries and complaints to drive satisfaction and repeat clientele. Proficient in use and troubleshooting of [Software].

High-energy [Job Title] possessing experience and strong knowledge of [Type] industry and exceptional customer service skills. Highly efficient nature focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization.

First-class [Job Title] with experience maintaining high level of hospitality, professionalism and business etiquette. Attentive when listening to guest requests or concerns and addressed with prompt responses. Dependable and punctual, consistently arriving to work prepared and on time.

Remarkable [Job Title] with experience delivering superior level of customer service to guests and prospective guests. Proven ability to run [Type] front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.

Service-oriented Front Desk Agent with [Number] years of experience providing unparalleled service to guests of upscale hotels. Dedicated team professional adept at ensuring pleasant and comfortable guest experiences. Well-versed in managing reservations and group events, with proficiency in [Software].

Upbeat [Job Title] with experience attending to customer needs and requests while maintaining smooth front reception operations. Polite and well-spoken when anticipating and addressing needs of guests and coworkers. Motivated with background delivering first-rate customer service.

Outgoing [Job Title] with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.

Self-sufficient [Job Title] with experience supporting daily reception tasks in [Type] office. Successfully schedules appointments, monitoring daily logs and answering phones. Hardworking and responsible with fluency in [Language] and [Language].

Hardworking [Job Title] with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude and ability to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.

Self-motivated [Job Title] with [Number] years of experience in guest services. Pleasant personality coupled with talents in [Skill] and [Skill]. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Well-organized [Job Title] with experience contributing to team and business needs and interacting positively with customers. Integral employee completes wide range of clerical duties. Highly motivated and efficient with outstanding communication skills and proficiency in [Software].

Independent [Job Title] with experience meeting customer expectations effectively. Talented at handling issues and complaints in timely fashion. Stellar skills in time management and organization.

Motivated [Job Title] with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Skills
  • Technologically savvy
  • Recordkeeping
  • Administrative skills
  • Conflict management
  • Oral and writing communication
  • Correspondence typing
  • Office supplies ordering
  • Cash transactions
  • Team collaboration
  • Keenness of insight
  • Effective planning
  • Administrative support
  • Meeting arrangements
  • Email and telephone decorum
  • Customer assistance and interaction
  • Listening skills
  • Analytical mastery
  • Issue handling
  • Package and mail receipt
  • Appointment confirmation
  • Proficient in [Software]
  • Hospitality services
Experience
06/2019 to 11/2019
Front Desk Receptionist Primepay Mesa, AZ,
  • Facilitated front desk operations for busy high-volume hotel.
  • Planned customized itineraries for guests, including [Type] lodging and [Type] activity, resulting in promotion of local tourism and entertainment industries.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Solved minor customer issues and escalated major problems immediately to [Job Title].
  • Conducted market surveys and industry studies to identify need and demand for new clientele.
  • Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Worked with [Job title] to attain operational and financial goals with strategic approaches.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Monitored reservations to track incoming parties and special events.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Scheduled meetings for internal personnel, partners and clients using [Software].
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
  • Assisted [Job title] with various tasks, including [Task] and [Task] for special projects.
  • Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
05/2019 to 10/2019
Shift Leader Tokyo Joes Englewood, CO,
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Increased customer base and market share by promoting product through diverse channels.
  • Documented receipts, employee hours and inventory movements.
  • Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
  • Reviewed applications and resumes and recommended top candidates for interviews.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Created training manual for all employees to use as reference guide.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Generated reports to assess performance and make adjustments.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Managed and empowered cross-functional teams and implemented continuous improvement programs to increase productivity and quality while reducing costs by [Number]%.
  • Delegated tasks to employees and monitored activities and task completion.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
10/2008 to 06/2016
Assistant Store Manager Goodwill Omaha Bellevue, NE,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
  • Coached and developed store associates through formal and informal interactions.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Built proactive and productive relationships with [Job title] and business agents to maintain operational efficiency.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Supervised [Job title] in processing credit, debit, and cash payments to streamline sales.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Collaborated with [Job title] to increase sales by [Number]% over [Timeframe] period.
  • Assisted negotiation with vendors and suppliers to reduce cost by [Number]%.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Contributed to organizational initiative to achieve [Timeframe] sales, budget and other targeted goals.
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
Education and Training
Expected in 05/1998 to to
High School Diploma:
Mountainair High School - Mountainair, NM
GPA:

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Resume Overview

School Attended

  • Mountainair High School

Job Titles Held:

  • Front Desk Receptionist
  • Shift Leader
  • Assistant Store Manager

Degrees

  • High School Diploma

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