front desk receptionist resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
  • Knowledgeable and skilled front desk professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills.
  •  Responsible and energetic, offering  years of experience in office environments. Proficient multi-tasker with ability to manage six-line incoming phone system, filing or records maintenance and high-volume of business inquiries.  
  •   Detailed AP Specialist recognized for successfully batching, posting and matching over many invoices daily. Capable of efficiently processing multiple checks on weekly basis and preparing checks for distribution or mailing. Reliable and professional with years of functional experience in providing clerical, administrative and financial services.
  • Issue handling
  • Hospitality services
  • Cash transactions
  • Correspondence typing
  • Package and mail receipt
  • Oral and writing communication
  • Call routing
  • Accounting operations management
  • Payment coordination
  • Quick learner
  • File/records maintenance
  • Excellent communication
  • Positive learning process
  • Multi-line telephone skills
  • Business operations understanding
  • Administrative skills
  • HIPAA guidelines
  • Front desk operations
  • Patient callbacks
  • Telephone etiquette
10/2020 to Current
Front Desk Receptionist Public Health Management Corporation Philadelphia, PA,
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Pulled and organized requested documentation.
08/2019 to 09/2020
Front Office Receptionist Kids Dental Brands Southaven, MS,
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Interviewed patients to collect medical information and insurance details.
  • Maximized office efficiency by answering more than four incoming calls per day to provide office information and transfer calls to desired personal.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Informed patients of financial responsibilities prior to rendering services.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Set up appointments for physician visits and procedures using calendar software.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
  • Processed patient payments and scanned identification and insurance cards.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
06/2018 to 08/2019
AP Specialist Leaffilter North, Llc Stoughton, WI,
  • Tracked expenses and entered deposits into Yardi while reconciling monthly bank accounts to verify accuracy.
  • Maintained detailed and accurate ledgers and documents to accurately communicate payment needs to clients.
  • Accurately tracked, verified and approved accounts payable and accounts receivable invoices and total balances into financial software, conducting monthly balance sheet reviews to reconcile variances.
  • Identified major accounting errors by creating automated cross-referencing processes.
  • Enhanced customer satisfaction ratings, managing all client inquires and outstanding payment discrepancies through resolution.
  • Mitigated risk, maintaining full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing, collections, quarterly and yearly balance sheets, vendor payments and P&L for seventeen complexes.
  • Paid  vendors regularly, maintaining relationships with sellers.
04/2016 to 06/2018
Teller Trustone Financial Saint Paul, MN,
  • Verified amounts and integrity of every check or funds transfer.
  • Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
  • Managed customer referrals to help financial services team members capitalize on sales changes.
  • Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Maintained confidentiality of bank records and client information.
  • Entered member transaction data into the online banking software.
Education and Training
Expected in 2011 to to
High School Diploma:
James Madison High school - Online,

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Resume Overview

School Attended

  • James Madison High school

Job Titles Held:

  • Front Desk Receptionist
  • Front Office Receptionist
  • AP Specialist
  • Teller


  • High School Diploma

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