Front Desk Receptionist resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Energetic and service-minded minded, brings a passion for client satisfaction and warm interpersonal skills that establish relationships and credibility quickly. Upbeat and friendly team player with strong listening skills; builds rapport with customers and co-workers at all organizational levels who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Skills
Languages: Fluent in Spanish and English; Verbal
& Written
Computer and Software skills: Microsoft Office Excel, Word, PowerPoint, and Internet.
Multi-line phone proficiency
Filing and data archiving
Social media knowledge
Appointment setting
Professional phone etiquette
Excellent communication skills
Articulate and well-spoken
Customer service-oriented
Accurate and detailed
Works well under pressure
Multi-line phone proficiency
Filing and data archiving
Work History
Front Desk Receptionist, 11/2015 to Current Qvaleag – Fort Lauderdale, FL,
Answer incoming calls at first ring if possible
Open troubled tickets for customers calling in reporting issues
Monitor incoming emails
Open and assign ticket to proper team member
Collect and File Work Orders from Field techs in Numerical Order
Put together Hotel Billing list for each month and turn in every 1st of the month
Prepare coffee every morning/ throughout the day
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Ordered and distributed office supplies while adhering to a fixed office budget.
Managed office supplies, organization and upkeep.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Helped distribute employee notices and mail around the office.
Maintained a clean reception area, including lounge and associated areas.
Organized all new hire, security and temporary paperwork.
Appointment Setter, 01/2015 to 11/2015 Heritage – Albany, NY,
Made outbound calls to potential clients that responded to our Facebook or Radio adds
Set appointments for potential clients for our Auditions being held in different states/cities every weekend
Met daily goal of minimum 15 appointments
Memorize script/s and inform people contacted about JRP and what to bring along for their auditions
Take down name and number of each appointment to be able to send appointment verification test Friday before auditions Separate & file new and old leads (booked, kills, no answers).
Effectively managed a high-volume of inbound and outbound customer calls.
Defused volatile customer situations calmly and courteously.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Referred unresolved customer grievances to designated departments for further investigation.
Acted professionally and patiently when addressing negative customer feedback.
Gathered and verified all required customer information for tracking purposes.
Server/ Cashier/ Hostess, 10/2013 to 06/2014 Lithia Motors – Twin Falls, ID,
Responsible of opening and preparing for daily task
Took customer orders
Greeted customers upon arrival, and sat them down
Responsible of handling total tip amount amongst employees
Cleaned and sterilized equipment and facilities
Trained staff on proper use of equipment, food handling, and portion sizing.
Responsible for the production and plating of desserts.
Cleaned and organized eating, service, and kitchen areas
Cleaned and inspected equipment, kitchen appliances, and work areas
Assisted in maintaining preparation and service areas in a sanitary condition
Answered telephone calls and responded to inquiries.
Portioned, arranged, and garnished food, and served food to waiters or patrons
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Routinely cleaned work areas, glassware and silverware throughout each shift.
Immediately reported accidents, injuries or unsafe work conditions to manager.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Provided friendly and attentive service.
Inventoried and restocked items throughout day.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Received customer payments.
Developed reputation as an efficient service provider with high levels of accuracy.
Cashier/ Receptionist, 04/2014 to 06/2014 Columbus Hospitality – Ocala, FL,
Performed detailed audits and paperwork prior to opening/closing.
Filed invoices/ RO's every day, including on "off" days.
Responsible for currency, and employee checks.
In charge of answering all phone calls and transferring them to corresponding personnel/department.
Directed guests and routed deliveries and courier services.
Opened and properly distributed incoming mail.
Maintained a clean reception area, including lounge and associated areas.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Sales Agent/Assistant, 02/2014 to 04/2014 L.L.O.Y.D – City, STATE,
Responsible for setting appointments for myself & teams GM.
Provided information about every product offered in detail to all customers.
Filled out written/ online paperwork necessary to submit each client's full application.
Calculated premiums and established payment methods for sales.
Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
Evaluated leads obtained through direct referrals, lead databases and cold calling.
Calculated quotes and educated potential clients on insurance options.
Met with prospective customers and business owners in their homes, businesses and other settings.
Server, 03/2013 to 04/2013 La Michoacána Ice-Cream Parlor – City, STATE,
Took Customer Orders.
Prepared Customer Orders.
Cleaned and Closed After Hours.
Consistently provided professional, friendly and engaging service.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Routinely cleaned work areas, glassware and silverware throughout each shift.
Developed and maintained positive working relationships with others to reach business goals.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Provided friendly and attentive service.
Cashier/Repair Technician Assistant, 05/2009 to 09/2009 Tony's Cellphone Repair And Wireless – City, STATE,
Performed detailed audits and paperwork prior to
opening
Created
detailed list of inventory and
merchandise
Responsible for currency and potential customers
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
Provided an elevated customer experience to generate a loyal clientèle.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Routinely answered customer questions regarding merchandise and pricing.
Education
High School Diploma: , Expected in 10/2013 Gifford Street High School - Elgin, IL GPA:
Member of Future Teachers Club and Student Council
Completed Physical Education, all required English, Science and Math Courses.: , Expected in - , GPA:
Additional Information
Selected to be and Served as President, Vice President, and Co-Vice President of Student Council from 03/2012- 05/2013
Selected to be and Served as Sergeant of Arms, and member of Future Teachers Club from 08/2012- 12/2013
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Resume Overview
School Attended
Gifford Street High School
Job Titles Held:
Front Desk Receptionist
Appointment Setter
Server/ Cashier/ Hostess
Cashier/ Receptionist
Sales Agent/Assistant
Server
Cashier/Repair Technician Assistant
Degrees
High School Diploma
Completed Physical Education, all required English, Science and Math Courses.