Front Desk Receptionist resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Energetic and service-minded minded, brings a passion for client satisfaction and warm interpersonal skills that establish relationships and credibility quickly. Upbeat and friendly team player with strong listening skills; builds rapport with customers and co-workers at all organizational levels who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
    • Languages: Fluent in Spanish and English; Verbal & Written  
    • Computer and Software skills: Microsoft Office  Excel, Word, PowerPoint, and Internet.
    • Multi-line phone proficiency
    • Filing and data archiving
    • Social media knowledge
    • Appointment setting
  • Professional phone etiquette
  • Excellent communication skills
  • Articulate and well-spoken
  • Customer service-oriented
  • Accurate and detailed
  • Works well under pressure
  • Multi-line phone proficiency
  • Filing and data archiving
Work History
Front Desk Receptionist, 11/2015 to Current
QvaleagFort Lauderdale, FL,
  • Answer incoming calls at first ring if possible
  • Open troubled tickets for customers calling in reporting issues
  • Monitor incoming emails
  • Open and assign ticket to proper team member
  • Collect and File Work Orders from Field techs in Numerical Order
  • Put together Hotel Billing list for each month and turn in every 1st of the month
  • Prepare coffee every morning/ throughout the day
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies,  organization and upkeep.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Helped distribute employee notices and mail around the office.
  • Maintained a clean reception area, including lounge and associated areas.
  • Organized all new hire, security and temporary paperwork.

Appointment Setter, 01/2015 to 11/2015
HeritageAlbany, NY,
  • Made outbound calls to potential clients that responded to our Facebook or Radio adds
  • Set appointments for potential clients for our Auditions being held in different states/cities every weekend
  • Met daily goal of minimum 15 appointments
  • Memorize script/s and inform people contacted about JRP and what to bring along for their auditions
  • Take down name and number of each appointment to be able to send appointment verification test Friday before auditions Separate & file new and old leads (booked, kills, no answers).
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Defused volatile customer situations calmly and courteously.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Gathered and verified all required customer information for tracking purposes.

Server/ Cashier/ Hostess, 10/2013 to 06/2014
Lithia MotorsTwin Falls, ID,
  • Responsible of opening and preparing for daily task
  • Took customer orders
  • Greeted customers upon arrival, and sat them down
  • Responsible of handling total tip amount amongst employees
  • Cleaned and sterilized equipment and facilities
  • Trained staff on proper use of equipment, food handling, and portion sizing.
  • Responsible for the production and plating of desserts.
  • Cleaned and organized eating, service, and kitchen areas
  • Cleaned and inspected equipment, kitchen appliances, and work areas
  • Assisted in maintaining preparation and service areas in a sanitary condition
  • Answered telephone calls and responded to inquiries.
  • Portioned, arranged, and garnished food, and served food to waiters or patrons
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Immediately reported accidents, injuries or unsafe work conditions to manager.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Provided friendly and attentive service.
  • Inventoried and restocked items throughout day.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Received customer payments.
  • Developed reputation as an efficient service provider with high levels of accuracy.

Cashier/ Receptionist, 04/2014 to 06/2014
Columbus HospitalityOcala, FL,
  • Performed detailed audits and paperwork prior to opening/closing.
  • Filed invoices/ RO's every day, including on "off" days.
  • Responsible for currency, and employee checks.
  • In charge of answering all phone calls and transferring them to corresponding personnel/department.
  • Directed guests and routed deliveries and courier services.
  • Opened and properly distributed incoming mail.
  • Maintained a clean reception area, including lounge and associated areas.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Sales Agent/Assistant, 02/2014 to 04/2014
  • Responsible for setting appointments for myself & teams GM.
  • Provided information about every product offered in detail to all customers.
  • Filled out written/ online paperwork necessary to submit each client's full application.
  • Calculated premiums and established payment methods for sales.
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
  • Evaluated leads obtained through direct referrals, lead databases and cold calling.
  • Calculated quotes and educated potential clients on insurance options.
  • Met with prospective customers and business owners in their homes, businesses and other settings.

Server, 03/2013 to 04/2013
La Michoacána Ice-Cream ParlorCity, STATE,
  • Took Customer Orders.
  • Prepared Customer Orders.
  • Cleaned and Closed After Hours.
  • Consistently provided professional, friendly and engaging service.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Provided friendly and attentive service.

Cashier/Repair Technician Assistant, 05/2009 to 09/2009
Tony's Cellphone Repair And WirelessCity, STATE,
  • Performed detailed audits and paperwork prior to opening  
  • Created  detailed  list of inventory and merchandise  
  • Responsible for currency  and potential customers
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Routinely answered customer questions regarding merchandise and pricing.

High School Diploma: , Expected in 10/2013
Gifford Street High School - Elgin, IL
  • Member of Future Teachers Club and Student Council

Completed Physical Education, all required English, Science and Math Courses.: , Expected in
- ,
Additional Information
  • Selected to be and Served as President, Vice President, and Co-Vice President of Student Council from 03/2012- 05/2013
  • Selected to be and Served as Sergeant of Arms, and member of Future Teachers Club from 08/2012- 12/2013

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Resume Overview

School Attended

  • Gifford Street High School

Job Titles Held:

  • Front Desk Receptionist
  • Appointment Setter
  • Server/ Cashier/ Hostess
  • Cashier/ Receptionist
  • Sales Agent/Assistant
  • Server
  • Cashier/Repair Technician Assistant


  • High School Diploma
  • Completed Physical Education, all required English, Science and Math Courses.

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