Dedicated and focused Front Desk Receptionist who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Meticulous attention to detail
Professional and mature
Strong decision maker
Strong problem solver
Dedicated team player
Strong interpersonal skills
Excellent written and oral communication skills
Reliable and punctual
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and preventing as well as resolving problems to maximize efficiency.
05/2010 to Current
Front Desk Reception and Referral CoordinatorDrs. Alabanza and Falguis Office － Danville, Virginia
Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
Locate and attach appropriate files to incoming correspondence requiring replies.
Open, read, route, and distribute incoming mail or other materials and answer routine letters.
Complete forms in accordance with company procedures.
Make copies of correspondence or other printed material.
Learn to operate new office technologies as they are developed and implemented.
Maintain scheduling and event calendars.
Schedule and confirm appointments for patients and Pharmaceutical Representatives.
Conduct searches to find needed information, using such sources as the Internet.
Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
Schedule all referral appointments for specialists and diagnostic procedures. Have these appointments authorized through the Patients Insurance Company, and send the referred office the appropriate chart notes, forms, and authorizations.
Contact insurance companies for all Prior-Authorizations for medications and Pre-Certifications for procedures through phone, fax and email.
Pull appropriate charts for each Doctor to review all prescriptions needing refills and contact the pharmacy for the medicine to be filled with the Doctors authorization.
Contact and schedule all referral appointments and give appropriate information to each office and to the Patient regarding appointments made.
02/2004 to 09/2011
February 2004-September 2011
Oversee activities directly related to making products or providing services.
Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Manage staff, preparing work schedules and assigning specific duties.
Direct and coordinate organization\'s financial and budget activities to fund operations, maximize investments, and increase efficiency.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
Plan and direct activities such as sales promotions, coordinating with other department heads as required.
Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Manage the movement of goods into and out of production facilities.
Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
Direct non-merchandising departments of businesses, such as advertising or purchasing.
Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
Keep work stations clean and sanitize tools such as scissors and combs.
Cut, trim and shape hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors.
Analyze patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
Schedule client appointments.
Bleach, dye, or tint hair, using applicator or brush or bottle.
Update and maintain customer information records, such as beauty services provided.
Shampoo, rinse, condition and dry hair and scalp or hairpieces with water, liquid soap, or other solutions.
Operate cash registers to receive payments from patrons.
Demonstrate and sell hair care products and cosmetics.
Develop new styles and techniques.
Apply water, setting, straightening or waving solutions to hair and use curlers, rollers, hot combs and curling irons to press and curl hair.
Comb, brush, and spray hair or wigs to set style.
Shape eyebrows and remove facial hair, using depilatory cream, tweezers, electrolysis or wax.
Massage and treat scalp for hygienic and remedial purposes, using hands, fingers, or vibrating equipment.
Shave, trim and shape beards and mustaches.
03/2015 to Current
Sales AssociateOld Navy － Danville, Virginia
Answered customers' questions and addressed problems and complaints in person and via phone.
Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire store.
Offered exceptional customer service to differentiate and promote the company brand.
Educated customers on product and service offerings. Exceeded personal sales goals.
Consulted with customers on the latest styles and trends.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Kept the showroom clean and maintained neat, orderly product displays.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Kept current on market and product trends to effectively answer customer questions.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Communicated information to customers about product quality, value and style.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Built and maintained effective relationships with peers and upper management.
Informed customers about all product lines and services offered by the company.
Processed all sales transactions accurately and in a timely fashion.
Marked clearance products with updated price tags.
High School DiplomaChatham High School － Chatham, Virginia, USA
CosmetologyArtistic Beauty College － Danville, Virginia, USA
Advertising, As Sales, Budget, Buying/procurement, Cost Reduction, Credit, Environmental Management, Financial Statements, Forecasts, Greeting, Increase, Inventory, Marketing, Merchandising, Operations, Or Sales, Pricing, Purchasing, Sales, Sales And, Sales Floor, Sales Promotions, Stocking, Waste Management, And Sell, Cash, Hair Care, Payments, Soap, Solutions, Correspondence, Database, Database Management, Filing, Front Desk, Greet, Incoming Mail, Pharmacy, Scheduling, Telephones, Word