Front Desk /Order Entry Specialist Resume Example
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FRONT DESK /ORDER ENTRY SPECIALIST
Professional Summary
Seeking a position with a company that will benefit from my strong interpersonal and communications skills in which my accomplishments in the areas of customer relations and general office operations can best be utilized. My experience in these areas allows me to work effectively with other people at all levels. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
- MS Word/MS Excel /MS PowerPoint
- Administrative
- Attention to detail
- Cashier
- Customer service
- Keyboarding
- MS Excel
- MS PowerPoint
- MS Word
- Office administration
- Strong organizational skills
- Fluent in Spanish
- Strategic
- Work order entry
- Front desk operations
- Ordering supplies
- Verifying orders
- Order reviews
- Purchase order creation
- Supplies ordering
Education
Broward CollegeAA: Communications and Public Relations
Work History
Monarch Casino Black Hawk- Front Desk /Order Entry Specialist
Reno , NV11/2019 - Current
Reno , NV11/2019 - Current
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Used [Software] and [Software] to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
- Resolved [Type] problems, improved operations and provided exceptional client support.
- Maintained excellent attendance record, consistently arriving to work on time.
Falafel Bistro & Wine- Waitress
City , STATE09/2016 - Current
City , STATE09/2016 - Current
- Maintained knowledge of current menu items garnishes ingredients and preparation methods.
- Appropriately suggested additional items to customers to increase restaurant sales.
- Promptly served all food courses and alcoholic beverages to guests.
- Delivered exceptional, friendly, and fast service.
- Answered questions about menu selections and made recommendations when requested.
- Managed closing duties, including restocking items and reconciliation of cash drawer.
- Regularly check with guests to ensure satisfaction with each food course and beverage.
- Effectively communicate with kitchen staff regarding customer allergies, dietary needs, and other special requests.
- Train new waiters and floor staff on guest service expectations, safety procedures, proper food handling, and restaurant protocols.
Publix- Customer Service Supervisor/Cashier
City , STATE06/2012 - 09/2016
City , STATE06/2012 - 09/2016
- Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
- An unwavering commitment to customer service, with the ability to build productive relationships, resolves complex issues, and wins customer loyalty.
- Directly supervising and coordinating the activities of all customer service employees.
- Delegating tasks to junior staff.
- Standardizing customer service procedures across the company.
- Providing feedback to management concerning possible problems or areas of improvement.
- Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
- Strong organizational skills with attention to detail.
- Work effectively in high pressure environment with sensitive information.
- Highly organized with a proven track record and experience in office administration.
- Able to analyze and solve problems quickly and effectively.
- Learned about products and services and kept up to date with changes.
- Well-versed in maintaining an assertive awareness of the areas around the cashier's booth.
- Proficient in assisting accounts personnel with locating and reconciling data.
- Highly competent at typing and keyboarding.
- Demonstrated attention to detail and ability to work in a self-directed manner.
- Fulfilled the company's defined customer experience by maintaining a friendly and customer focused approach.
- Greet customers as they arrive and direct them to merchandise they need.
- Assist customers with buying decisions when required.
- Balance all transactions at the end of the day for cash reconciliation.
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- Measurable results
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Resume Overview
School Attended
- Broward College
Job Titles Held:
- Front Desk /Order Entry Specialist
- Waitress
- Customer Service Supervisor/Cashier
Degrees
- AA : Communications and Public Relations
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