Administrative Assistant focused on driving productivity by leveraging strong front office management skills.
Highlights
Professional and mature
Time management skills
Dedicated team player
Strong interpersonal skills
Administrative and clerical support
Inventory management
Extraordinary organization skills
Problem solving skills
Microsoft Office proficiency
Typing 40 wpm
Excellent writing skills
Meticulous attention to detail
Accomplishments
Increased office organization by developing more efficient filing and scheduling system and customer database protocols.
Promoted to Front Office Coordinator after 15 months of employment.
Received a merit raise for strong attention to detail
Exemplary customer service and team-player attitude.
Coordinated all department functions for team of 8 + employees.
Experience
Front Desk operations coordinatorSep 2011 to Jun 2015 Dermatology & Dermatologic surgical Group of Northern Virginia － Alexandria, VA
Maintained the front desk and reception area in a neat and organized fashion.
Meet and interact with public and employees in routine situations with tact, discretion and courtesy.
Managed daily office operations and maintenance of equipment.
Manage front desk team's calendar and schedule.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Created weekly and monthly reports and presentations.
Prepare monthly surgical and patient visit schedules for physicians and staff.
Monitor patient check in and check out activities and also collect previous balances and copays.
Making bank deposits on daily basis.
Establish, maintain and monitor accurate, neat and efficient electronic and manual filing systems.
Sort and classify incoming mail and other information for efficient disbursement to appropriate recipients.
Received and distributed faxes and mail in a timely manner.
Prepare letters, memorandum, reports, bulletins, handbooks, questionnaires, requisitions and other materials from marginal notes, rough drafts, and verbal instructions.
Assist in the orientation and training of the employees or volunteers.
Gather and prepare appropriate staff attendance/accounting information and time cards.
Maintain office bulletin board.
Receptionist / Medical Records ClerkJun 2010 to Sep 2011 Telegraph Corner Family practice － Alexandria, VA
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Scheduling patient appointments and coordinate surgery schedules.
Verify insurance benefits and post the payments.
Answer incoming phone lines and making reminder calls to patients for appointment.
Data entry, patient registration and obtaining referrals for patients.
Efficiently handled all aspects of medical record requests from patients, physician offices, attorney offices, and insurance companies following HIPAA guidelines.
Collected pre-payment for medical records fees.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Bank TellerMar 2004 to Jan 2008 Suntrust Bank － Vienna, VA
Process all cash transaction on a daily basis.
Established new customer accounts including checking, savings, lines of credit and loans.
Balanced daily cash deposits and bank vault inventory with a zero error rate.
Examined checks for identification and endorsement.Supplied tellers with coin and currency as needed.
Delivered prompt, accurate and excellent customer service.
Maintain accurate details of each transaction.
Data entry of activities on account and customer information.
Tally full cash amount at the end of each day.
Create reports for management.
Excellent Customer service.
Front Desk ReceptionistDec 2001 to Dec 2003 Dr. Suchithra Nancherla － Falls Church, VA
Greet patients and visitors in courteous manner.
Scheduling patient appointments.
Verify insurance and post the payments.
Answer incoming phone lines and making reminder calls to patients for appointment.
Pull charts in advance and prepare before patients appointment.
Data entry of patient registration and demographics accurately.
Collect payments and process end of day closing activities.
Education
Master's, Public Administration1998University of RajasthanIndiaPublic Administration
Bachelors, Arts and Humanities Economics, Psychology and Public Administration1996University of RajasthanIndia
Arts and Humanities
Major in Economics, Psychology and Public Administration
Additional Information
Microsoft Office training from NOVA community college. 2008
Medical office assistant training from NOVA 2010
(All Transcripts evaluated at World Education Services in USA).
