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Front Desk operations coordinator Resume Example

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FRONT DESK OPERATIONS COORDINATOR
Summary

Administrative Assistant focused on driving productivity by leveraging strong front office management skills.

Highlights
  • Professional and mature
  • Time management skills
  • Dedicated team player
  • Strong interpersonal skills
  • Administrative and clerical support
  • Inventory management
  • Extraordinary organization skills
  • Problem solving skills
  • Microsoft Office proficiency
  • Typing 40 wpm
  • Excellent writing skills
  • Meticulous attention to detail
Accomplishments

  • Increased office organization by developing more efficient filing and scheduling system and customer database protocols.
  • Promoted to Front Office Coordinator after 15 months of employment.
  • Received a merit raise for strong attention to detail
  • Exemplary customer service and team-player attitude.
  • Coordinated all department functions for team of 8 + employees.

Experience
Front Desk operations coordinator Sep 2011 to Jun 2015
 Dermatology & Dermatologic surgical Group of Northern Virginia － Alexandria, VA
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Meet and interact with public and employees in routine situations with tact, discretion and courtesy.
  • Managed daily office operations and maintenance of equipment.
  • Manage front desk team's calendar and schedule.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Created weekly and monthly reports and presentations.
  • Prepare monthly surgical and patient visit schedules for physicians and staff.
  • Monitor patient check in and check out activities and also collect previous balances and copays.
  • Making bank deposits on daily basis.
  • Establish, maintain and monitor accurate, neat and efficient electronic and manual filing systems.
  • Sort and classify incoming mail and other information for efficient disbursement to appropriate recipients.
  • Received and distributed faxes and mail in a timely manner.
  • Prepare letters, memorandum, reports, bulletins, handbooks, questionnaires, requisitions and other materials from marginal notes, rough drafts, and verbal instructions.
  • Assist in the orientation and training of the employees or volunteers.
  • Gather and prepare appropriate staff attendance/accounting information and time cards.
  • Maintain office bulletin board.
Receptionist / Medical Records Clerk Jun 2010 to Sep 2011
 Telegraph Corner Family practice － Alexandria, VA
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Scheduling patient appointments and coordinate surgery schedules.
  • Verify insurance benefits and post the payments.
  • Answer incoming phone lines and making reminder calls to patients for appointment.
  • Data entry, patient registration and obtaining referrals for patients.
  • Efficiently handled all aspects of medical record requests from patients, physician offices, attorney offices, and insurance companies following HIPAA guidelines.
  • Collected pre-payment for medical records fees.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
Bank Teller Mar 2004 to Jan 2008
 Suntrust Bank － Vienna, VA

  • Process all cash transaction on a daily basis.
  • Established new customer accounts including checking, savings, lines of credit and loans.
  • Balanced daily cash deposits and bank vault inventory with a zero error rate.
  • Examined checks for identification and endorsement.Supplied tellers with coin and currency as needed.
  • Delivered prompt, accurate and excellent customer service.
  • Maintain accurate details of each transaction.
  • Data entry of activities on account and customer information.
  • Tally full cash amount at the end of each day.
  • Create reports for management.
  • Excellent Customer service.
Front Desk Receptionist Dec 2001 to Dec 2003
 Dr. Suchithra Nancherla － Falls Church, VA
  • Greet patients and visitors in courteous manner.
  • Scheduling patient appointments.
  • Verify insurance and post the payments.
  • Answer incoming phone lines and making reminder calls to patients for appointment.
  • Pull charts in advance and prepare before patients appointment.
  • Data entry of patient registration and demographics accurately.
  • Collect payments and process end of day closing activities.
Education
Master's, Public Administration 1998 University of Rajasthan India Public Administration
Bachelors, Arts and Humanities Economics, Psychology and Public Administration 1996 University of Rajasthan India

Arts and Humanities

Major in Economics, Psychology and Public Administration
Additional Information
  • Microsoft Office training from NOVA community college. 2008
  • Medical office assistant training from NOVA 2010
  • (All Transcripts evaluated at World Education Services in USA).
  • Transcript available upon request.
Skills
  • Administrative and clerical support
  • Inventory management
  • Extraordinary organization skills
  • Problem solving


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Resume Overview

Companies Worked For:

  • Dermatology & Dermatologic surgical Group of Northern Virginia
  • Telegraph Corner Family practice
  • Suntrust Bank
  • Dr. Suchithra Nancherla

School Attended

  • University of Rajasthan

Job Titles Held:

  • Front Desk operations coordinator
  • Receptionist / Medical Records Clerk
  • Bank Teller
  • Front Desk Receptionist

Degrees

  • Master's , Public Administration 1998
    Bachelors , Arts and Humanities Economics, Psychology and Public Administration 1996

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