LiveCareer-Resume

front desk medical receptionist insurance verification specialist resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Diligent team member skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Accomplishments

    Animal Care and Control Center

    West Palm Beach, Florida.

    September 2010 - January 2011

    Cared for animals at the shelter by feeding, bathing, and walking them. Provided clerical support by organizing records answering phones and greeting clients.

    Peggy Adams Animal Rescue League

    Riviera Beach, Florida

    March 2008 - February 2009

    Completed dog walking class. Cared for animals at the shelter by feeding, walking and bathing them

Skills
  • Data Entry Software
  • Organization and Time Management
  • Online Systems
  • Collecting Intake Information
  • Compassionate Care
  • Patient Information Collection
  • Demographics Information
  • Insurance Authorizations
  • Prescription Refills
  • Scheduling Tests and Procedures
  • Customer Satisfaction
  • Exceptional Attention to Detail
Work History
Front Desk Medical Receptionist/Insurance Verification Specialist, 01/2021 to 10/2021
Phillips - Van Heusen CorporationDeer Park, NY,
  • Screened patients as well as employees for high temperatures and other symptoms due to the COVI-ID 19 virus.
  • Directed patients to the corresponding floor for their appointment.
  • Escorted cancer patients to the treatment wing.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
  • Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic and health history to keep information current.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Used computer programs (Eclinical Works) and registration systems to schedule patients for routine and complex procedures.
  • Completed clerical duties and tasks for clinic administration.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Completed patient referrals to other medical specialists.
  • Completed and filed financial documentation for accounting purposes.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Observed strict procedures to protect sensitive patient information, medical records and payment data.
  • Verified client information by analyzing existing evidence on file.
  • Reviewed 200 patient cases per week and verified insurance coverage information.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Registered and verified patient records before triage with most up-to-date information.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Organized patient files and streamlined operations to improve efficiency.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Managed financial documentations such as expense reports and invoices.
Sales Associate, 05/2019 to 02/2020
Phillips - Van Heusen CorporationDowney, CA,
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Achieved perfect attendance and on-time record.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Completed orders and organized product deliveries to meet customer timetables.
Sales Associate, 05/2018 to 04/2019
FootactionCity, STATE,
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Achieved perfect attendance and on-time record.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Completed orders and organized product deliveries to meet customer timetables.
Restaurant Hostess/Restaurant Server, 02/2013 to 12/2015
Johnny LongboatsCity, STATE,
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Greeted new customers, discussed specials and took drink orders.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
High School Diploma: , Expected in 05/2008 to Palm Beach Gardens High School - Palm Beach Gardens, FL
GPA:
  • Drama Club Member
  • Extracurricular Activities: Step Team
  • Extracurricular Activities: Dance Team

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Resume Overview

School Attended

  • Palm Beach Gardens High School

Job Titles Held:

  • Front Desk Medical Receptionist/Insurance Verification Specialist
  • Sales Associate
  • Sales Associate
  • Restaurant Hostess/Restaurant Server

Degrees

  • High School Diploma

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