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Front Desk Intern Resume Example

Resume Score: 70%

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FRONT DESK INTERN
Professional Summary
Organized Hotelier with strong interpersonal and computer skills. Background in customer service and support and accustomed to managing difficult client situations.
Skills
  • Service-oriented
  • Hotel operations and management
  • Event planning and coordination
  • Efficient
  • Diligent
  • Team player
  • OPERA knowledge
  • POS systems
  • Hospitality background
  • Five-star hotel experience
  • Front desk experience
  • Computer knowledge
  • Food and beverage services
  • Natural leader
Personal Information
Date of Birth: April 7, 1993 Civil Status: Single Citizenship: Filipino Languages: Proficient in reading, writing and speaking English and Filipino, Knowledgeable in basic French, Spanish and Mandarin Attitudes: Goal-oriented, level-headed, quick to adapt and resourceful.
Work History
Front Desk Intern01/2016 to Current
The Palms Hotel & Spa Hotel – Miami Beach, Florida
  • Greeted and welcomed all hotel guests with a smile.
  • Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
  • Verified that personal and payment information on guest accounts was accurate and complete.
  • Resolved service-related problems in a timely manner and accommodated guests' requests.
  • Collaborated with maintenance and housekeeping to ensure satisfactory guest services.
  • Reviewed account information and charges with guests during check-out.
  • Processed telephone and walk-in reservations.


Events Coordinator03/2015 to 01/2016
Edsa Shangri-La Hotel – Ortigas Center, Mandaluyong City
  • Assists in the negotiation process and handling of groups and events.
  • Assists in sending proposals and Letters of Agreement.
  • Secretarial and administrative back-up which includes department's reports, hotel inspections, attending to walk-in clients or any other specific projects as assigned.
  • Ensures prompt, efficient and friendly service to all guests at all times Under the general guidance and supervision of the Events Manager and Events Executive.


Food & Beverage Intern06/2014 to 10/2014
The Westin Snowmass Resort – Snowmass Village, USA, Colorado
  • Employee of the Month – Star of the Month Awardee for August 2016
  • Ensures that guests have an enjoyable dining experience by providing quality customer service.
  • Perform responsibilities in accordance with all Company standards policies and procedures.
  • Deliver exceptional service by greeting and serving customers in a timely friendly manner.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Skillfully anticipated and addressed guest service needs.

Server06/2014 to 10/2014
Big Hoss Grill – Snowmass Village, Colorado
  • Regularly checked on guests to ensure satisfaction with each food course and beverages.
  • Managed closing duties including restocking items and reconciliation of the cash drawer.
  • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guest expectations.

Education
Bachelor of Science: Hotel, Restaurant and Institution ManagementJune 29, 2015University of the Philippines- Quezon City
  • 1.54 GPA
  • Recipient of Varsity Scholarship
Accomplishments

• Employee of the Month – Star of the Month Awardee for August 2016

• Be Westin (Employee of the Month) – Face of the Hotel (FOH) Awardee for June 2014

• Monthly nominee for Employee of the month (June 2014 – October 2014)

• Two Time Wow Coin Awardee for Excellent Service

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • The Palms Hotel & Spa Hotel
  • Edsa Shangri-La Hotel
  • The Westin Snowmass Resort
  • Big Hoss Grill

School Attended

  • University of the Philippines

Job Titles Held:

  • Front Desk Intern
  • Events Coordinator
  • Food & Beverage Intern
  • Server

Degrees

  • Bachelor of Science : Hotel, Restaurant and Institution Management June 29, 2015

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