Front Desk Intern Resume Example The Palms Hotel & Spa Hotel

FRONT DESK INTERN

Professional Summary

Organized Hotelier with strong interpersonal and computer skills. Background in customer service and support and accustomed to managing difficult client situations.

Skills

Service-oriented
Hotel operations and management
Event planning and coordination
Efficient
Diligent
Team player
OPERA knowledge

POS systems
Hospitality background
Five-star hotel experience
Front desk experience
Computer knowledge
Food and beverage services
Natural leader

Personal Information

Date of Birth: April 7, 1993 Civil Status: Single Citizenship: Filipino Languages: Proficient in reading, writing and speaking English and Filipino, Knowledgeable in basic French, Spanish and Mandarin Attitudes: Goal-oriented, level-headed, quick to adapt and resourceful.

Work History

Front Desk Intern01/2016 to Current
The Palms Hotel & Spa Hotel – Miami Beach, Florida

Greeted and welcomed all hotel guests with a smile.
Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
Verified that personal and payment information on guest accounts was accurate and complete.
Resolved service-related problems in a timely manner and accommodated guests' requests.
Collaborated with maintenance and housekeeping to ensure satisfactory guest services.
Reviewed account information and charges with guests during check-out.
Processed telephone and walk-in reservations.

Events Coordinator03/2015 to 01/2016
Edsa Shangri-La Hotel – Ortigas Center, Mandaluyong City

Assists in the negotiation process and handling of groups and events.
Assists in sending proposals and Letters of Agreement.
Secretarial and administrative back-up which includes department's reports, hotel inspections, attending to walk-in clients or any other specific projects as assigned.
Ensures prompt, efficient and friendly service to all guests at all times Under the general guidance and supervision of the Events Manager and Events Executive.

Food & Beverage Intern06/2014 to 10/2014
The Westin Snowmass Resort – Snowmass Village, USA, Colorado

Employee of the Month – Star of the Month Awardee for August 2016
Ensures that guests have an enjoyable dining experience by providing quality customer service.
Perform responsibilities in accordance with all Company standards policies and procedures.
Deliver exceptional service by greeting and serving customers in a timely friendly manner.
Appropriately suggested additional items to customers to increase restaurant sales.
Skillfully anticipated and addressed guest service needs.

Server06/2014 to 10/2014
Big Hoss Grill – Snowmass Village, Colorado

Regularly checked on guests to ensure satisfaction with each food course and beverages.
Managed closing duties including restocking items and reconciliation of the cash drawer.
Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guest expectations.

Education

Bachelor of Science: Hotel, Restaurant and Institution ManagementJune 29, 2015University of the Philippines- Quezon City

1.54 GPA
Recipient of Varsity Scholarship

Accomplishments

• Employee of the Month – Star of the Month Awardee for August 2016

• Be Westin (Employee of the Month) – Face of the Hotel (FOH) Awardee for June 2014

• Monthly nominee for Employee of the month (June 2014 – October 2014)

• Two Time Wow Coin Awardee for Excellent Service

Resume Overview

Companies Worked For:

The Palms Hotel & Spa Hotel
Edsa Shangri-La Hotel
The Westin Snowmass Resort
Big Hoss Grill

School Attended

University of the Philippines

Job Titles Held:

Front Desk Intern
Events Coordinator
Food & Beverage Intern
Server

Degrees

Bachelor of Science : Hotel, Restaurant and Institution Management June 29, 2015

Front Desk Intern Resume Example

Resume Score: 70%

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