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front desk coordinator receptionist administrator resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Consider myself a fast learner looking to exceed those expectations of others and am both fluent in English and Spanish.

Skills
  • Fluent in English and Spanish
  • Customer Service
  • Verbal and Written Communication
  • Work Planning and Prioritization
  • Accounts Payable and Accounts Receivable
  • Recordkeeping and File Management
  • Customer Complaint Resolution
  • Greeting and Seating Clients
  • Mail Preparation and Sorting
Work History
Front Desk Coordinator/Receptionist Administrator, 04/2022 to Current
Ed Napleton Automotive GroupWest Palm Beach, FL,
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Processed new hire paperwork and documents.
  • Maintained payroll information by calculating, collecting and entering data.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Set up appointments with interested customers according to schedule availability.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Generated minimum of 15 new leads each day
  • Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Service Front Desk Receptionist, 12/2021 to 04/2022
O.C Welch Ford And LIncolnCity, STATE,
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
  • Confirmed appointments, communicated with clients and updated client records.
  • Handled around 45-65 calls per day to address customer inquiries and concerns
Automotive Service Writer, 08/2019 to 11/2021
Ted Britt AutomotiveCity, STATE,
  • Greeted and registered customers requiring service and directed automobiles to service garage.
  • Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
  • Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Answered service department phone and responded promptly to questions and messages.
  • Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
  • Provided customers with estimation of repair costs and reasonable timeline for completion of service.
  • Verified warranty plans and coverage and uncovered hidden warranties.
  • Used Reynolds and Reynolds computer system to enter customer information, create service records, order parts and develop cost estimations.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Gathered information through research and vendor inquiries to provide job estimates.
  • Boosted service revenue 30% by proactively promoting additional service options
Hostess - Server, 12/2015 to 11/2018
Darden RestaurantsCity, STATE,
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Served customers and followed outlined steps of service.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Completed table resets by wiping down surfaces and refilling condiments.
  • Kept register accurate through correct billing, payment processing and cash management practices.
Education
High School Diploma: , Expected in 06/2013 to The Good Future Trilingual School - Honduras,
GPA:

The Good Future - Honduras

No Degree: Nursing, Expected in 09/2030 to Northern Virginia Community College - Annandale, VA
GPA:

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Resume Overview

School Attended

  • The Good Future Trilingual School
  • Northern Virginia Community College

Job Titles Held:

  • Front Desk Coordinator/Receptionist Administrator
  • Service Front Desk Receptionist
  • Automotive Service Writer
  • Hostess - Server

Degrees

  • High School Diploma
  • No Degree

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