front desk coordinator resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Hardworking bilingual Front desk coordinator bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures, patient assistance and documentation requirements. Team-oriented and adaptable to changing needs.

12/2021 to Current
Front Desk Coordinator Familylinks Highland Park, PA,
  • Enter Orders with demographics and diagnosis codes.
  • Scan in technician paperwork into Ramsoft.
  • Fill out technician sheet with a proper diagnosis code, doctor name, patient information, insurance.
  • Translate for technician during exam if patient speaks Spanish.
  • Greets patients in a professional, polite, respectful way and provides necessary paperwork for completion.
  • Answers all incoming calls and routes calls correctly.
  • Schedules and reschedules patient appointments per established provider protocols.
  • Files and/or scans patient documents and medical records into the EMR system.
  • Verifies insurance eligibility, collects co-pays/deductibles as per company policy, coordinates incoming and outgoing referrals, and serves as a primary customer service representative for the clinic.
  • Collects appropriate co-pays, deductibles and/or account balances at the time of service.
  • Completes other duties and special projects, as assigned, or requested. Consistently projects positive professional image through appearance and behavior.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
09/2019 to 12/2021
Pharmacy Technician Ebms Salt Lake City, UT,
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Transmitted daily bulk orders to maintain inventory levels.
  • Prepared prescription transfers to other pharmacies.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Improved drug inventory management procedures to reduce overhead and eliminate backorders or overstock.
  • Used 8-point check system to verify labeled prescriptions.
  • Flagged potential drug interactions and allergies to prescribed medications for patients with different health conditions.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Educated patients on prescription instructions and answered questions regarding drug side effects.
07/2017 to 09/2019
Shift Supervisor Tkc Holdings Galveston, TX,
  • Implemented security, safety, and helped our cashiers
  • Oversaw warehouse improvement initiatives to improve operational efficiencies and revenue.
  • Developed and improved job assignments for the front team, planned production schedules, and improved task flow organization.
  • Identified and targeted areas in need of improvement through close monitoring and tracking of daily operations.
  • Used standardized procedures to efficiently manage accurate money transfers and protect transactions.
  • By maintaining close relationships with customers, I was able to increase customer satisfaction and grow my business.
  • Assisted the store manager in executing store operations during scheduled shifts.
  • Resolved customer complaints and reported issues to senior management.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Generated reports to assess performance and adjusted workflows to realign with targets.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Bilingual
  • Empathetic
  • Health Promotion
  • Scheduling Coordination
  • Hard working
  • Teamwork
  • Adaptability
  • Computer Literacy
  • Patient Safety
  • Active Listening
  • Sterilization Techniques
  • Clinical Training
  • Excellent patient care
  • Cleanliness
  • Excellent verbal communication
  • Customer service
  • Order monitoring
  • Outgoing and enthusiastic
  • Staff training
  • Customer relations
  • Adaptability
  • Product knowledge
  • Creative
  • Problem-solving
  • Computer proficiency
  • Good telephone etiquette
  • Cleaning standards
  • Merchandising expertise
  • Customer assistance
  • POS expertise
  • Proficient in Microsoft Word & Google Documents
  • Time management skills
  • Issue resolution
  • Multi-Task Management
  • Lead development
  • Written and verbal communication Customer satisfaction
  • Professional appearance
  • Friendly demeanor
  • Leadership
  • Drug Inventory Control
  • Verifying Orders
  • Data Entry
  • Detail-Oriented
  • Insurance Verification
  • Critical Thinking
  • Compassionate and Caring
  • Patient Care and Education
Education and Training
Expected in 06/2020 to to
Associate of Arts:
Tarrant County College District - Fort Worth, TX
Expected in 06/2018 to to
High School Diploma:
Arlington Heights High School - Fort Worth, TX
Native/ Bilingual
Native/ Bilingual
  • Certifications in CPR and AED
  • Certification in Pharmacy-Based Immunization Administration by Pharmacy Technicians

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Resume Overview

School Attended

  • Tarrant County College District
  • Arlington Heights High School

Job Titles Held:

  • Front Desk Coordinator
  • Pharmacy Technician
  • Shift Supervisor


  • Associate of Arts
  • High School Diploma

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