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- Home: (555) 432-1000
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Hardworking bilingual Front desk coordinator bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures, patient assistance and documentation requirements. Team-oriented and adaptable to changing needs.
Front Desk Coordinator, 12/2021 to Current
Familylinks – Highland Park, PA,
- Enter Orders with demographics and diagnosis codes.
- Scan in technician paperwork into Ramsoft.
- Fill out technician sheet with a proper diagnosis code, doctor name, patient information, insurance.
- Translate for technician during exam if patient speaks Spanish.
- Greets patients in a professional, polite, respectful way and provides necessary paperwork for completion.
- Answers all incoming calls and routes calls correctly.
- Schedules and reschedules patient appointments per established provider protocols.
- Files and/or scans patient documents and medical records into the EMR system.
- Verifies insurance eligibility, collects co-pays/deductibles as per company policy, coordinates incoming and outgoing referrals, and serves as a primary customer service representative for the clinic.
- Collects appropriate co-pays, deductibles and/or account balances at the time of service.
- Completes other duties and special projects, as assigned, or requested. Consistently projects positive professional image through appearance and behavior.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Pharmacy Technician, 09/2019 to 12/2021
Ebms – Salt Lake City, UT,
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Interpreted and processed medication orders under supervision of pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Transmitted daily bulk orders to maintain inventory levels.
- Prepared prescription transfers to other pharmacies.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Improved drug inventory management procedures to reduce overhead and eliminate backorders or overstock.
- Used 8-point check system to verify labeled prescriptions.
- Flagged potential drug interactions and allergies to prescribed medications for patients with different health conditions.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Educated patients on prescription instructions and answered questions regarding drug side effects.
Shift Supervisor, 07/2017 to 09/2019
Tkc Holdings – Galveston, TX,
- Implemented security, safety, and helped our cashiers
- Oversaw warehouse improvement initiatives to improve operational efficiencies and revenue.
- Developed and improved job assignments for the front team, planned production schedules, and improved task flow organization.
- Identified and targeted areas in need of improvement through close monitoring and tracking of daily operations.
- Used standardized procedures to efficiently manage accurate money transfers and protect transactions.
- By maintaining close relationships with customers, I was able to increase customer satisfaction and grow my business.
- Assisted the store manager in executing store operations during scheduled shifts.
- Resolved customer complaints and reported issues to senior management.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Generated reports to assess performance and adjusted workflows to realign with targets.
- Documented production levels, materials used and special incidents to keep management informed of daily activities.
- Bilingual
- Empathetic
- Health Promotion
- Scheduling Coordination
- Hard working
- Teamwork
- Adaptability
- Computer Literacy
- Patient Safety
- Active Listening
- Sterilization Techniques
- Clinical Training
- Excellent patient care
- Cleanliness
- Excellent verbal communication
- Customer service
- Order monitoring
- Outgoing and enthusiastic
- Staff training
- Customer relations
- Adaptability
- Product knowledge
- Creative
- Problem-solving
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- Computer proficiency
- Good telephone etiquette
- Cleaning standards
- Merchandising expertise
- Customer assistance
- POS expertise
- Proficient in Microsoft Word & Google Documents
- Time management skills
- Issue resolution
- Multi-Task Management
- Lead development
- Written and verbal communication Customer satisfaction
- Professional appearance
- Friendly demeanor
- Leadership
- Drug Inventory Control
- Verifying Orders
- Data Entry
- Detail-Oriented
- Insurance Verification
- Critical Thinking
- Compassionate and Caring
- Patient Care and Education
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Associate of Arts: , Expected in 06/2020
Tarrant County College District - Fort Worth, TX
GPA:
High School Diploma: , Expected in 06/2018
Arlington Heights High School - Fort Worth, TX
GPA:
English:
Native/ Bilingual
Spanish:
Native/ Bilingual
- Certifications in CPR and AED
- Certification in Pharmacy-Based Immunization Administration by Pharmacy Technicians
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