Hardworking bilingual Front desk coordinator bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures, patient assistance and documentation requirements. Team-oriented and adaptable to changing needs.
Experience
Front Desk Coordinator, 12/2021 to Current Familylinks – Highland Park, PA,
Enter Orders with demographics and diagnosis codes.
Scan in technician paperwork into Ramsoft.
Fill out technician sheet with a proper diagnosis code, doctor name, patient information, insurance.
Translate for technician during exam if patient speaks Spanish.
Greets patients in a professional, polite, respectful way and provides necessary paperwork for completion.
Answers all incoming calls and routes calls correctly.
Schedules and reschedules patient appointments per established provider protocols.
Files and/or scans patient documents and medical records into the EMR system.
Verifies insurance eligibility, collects co-pays/deductibles as per company policy, coordinates incoming and outgoing referrals, and serves as a primary customer service representative for the clinic.
Collects appropriate co-pays, deductibles and/or account balances at the time of service.
Completes other duties and special projects, as assigned, or requested. Consistently projects positive professional image through appearance and behavior.
Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Pharmacy Technician, 09/2019 to 12/2021 Ebms – Salt Lake City, UT,
Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Interpreted and processed medication orders under supervision of pharmacist.
Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Transmitted claims to insurance companies for payment and reconciled EOBs.
Transmitted daily bulk orders to maintain inventory levels.
Prepared prescription transfers to other pharmacies.
Participated in prescription pharmaceutical and over-the-counter product inventory audits.
Improved drug inventory management procedures to reduce overhead and eliminate backorders or overstock.
Used 8-point check system to verify labeled prescriptions.
Flagged potential drug interactions and allergies to prescribed medications for patients with different health conditions.
Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
Maintained clean and organized pharmacy shelving and work areas.
Verified patients' identities at pickup to prevent sale of wrong medications.
Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Educated patients on prescription instructions and answered questions regarding drug side effects.
Shift Supervisor, 07/2017 to 09/2019 Tkc Holdings – Galveston, TX,
Implemented security, safety, and helped our cashiers
Oversaw warehouse improvement initiatives to improve operational efficiencies and revenue.
Developed and improved job assignments for the front team, planned production schedules, and improved task flow organization.
Identified and targeted areas in need of improvement through close monitoring and tracking of daily operations.
Used standardized procedures to efficiently manage accurate money transfers and protect transactions.
By maintaining close relationships with customers, I was able to increase customer satisfaction and grow my business.
Assisted the store manager in executing store operations during scheduled shifts.
Resolved customer complaints and reported issues to senior management.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Generated reports to assess performance and adjusted workflows to realign with targets.
Documented production levels, materials used and special incidents to keep management informed of daily activities.
Skills
Bilingual
Empathetic
Health Promotion
Scheduling Coordination
Hard working
Teamwork
Adaptability
Computer Literacy
Patient Safety
Active Listening
Sterilization Techniques
Clinical Training
Excellent patient care
Cleanliness
Excellent verbal communication
Customer service
Order monitoring
Outgoing and enthusiastic
Staff training
Customer relations
Adaptability
Product knowledge
Creative
Problem-solving
Computer proficiency
Good telephone etiquette
Cleaning standards
Merchandising expertise
Customer assistance
POS expertise
Proficient in Microsoft Word & Google Documents
Time management skills
Issue resolution
Multi-Task Management
Lead development
Written and verbal communication Customer satisfaction
Professional appearance
Friendly demeanor
Leadership
Drug Inventory Control
Verifying Orders
Data Entry
Detail-Oriented
Insurance Verification
Critical Thinking
Compassionate and Caring
Patient Care and Education
Education and Training
Associate of Arts: , Expected in 06/2020 Tarrant County College District - Fort Worth, TX GPA:
High School Diploma: , Expected in 06/2018 Arlington Heights High School - Fort Worth, TX GPA:
Languages
English:
Native/ Bilingual
Negotiated:
Spanish:
Native/ Bilingual
Negotiated:
Certifications
Certifications in CPR and AED
Certification in Pharmacy-Based Immunization Administration by Pharmacy Technicians
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