System-oriented Front Desk Coordinator with outstanding knowledge of [Specialization] and a commitment to the highest-quality customer service. Extremely successful at multitasking and remaining professional over the phone, in person and through email. Eager to bring innovative processes and leadership to office drive functionality.
Skills
Office administration
Word processing
Phone Call Direction
End-of-Day Reporting
Multi-Line Phone Systems
Scheduling
Invoicing
Expense Reporting
Mail Sorting
Visitor Check-In Skills
Insurance Knowledge
Customer Complaint Resolution
Problem-solving skills
Administrative support
General housekeeping
Technical Support
Security procedures
Inventory understanding
Guest services
Work History
Front Desk Coordinator, 03/2022 to Current Haugland Group – Melville, NY,
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Updated crew member roaster on monthly basis, managed sign-in and security procedures by issuing badges, updating logs and controlling access to the building.
Maintained office supplies by taking inventory and submitted orders for low-stock items.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Contacted housekeeping staff and maintenance department to resolve issues within the building.
Realtor Sales Associate, 08/2008 to 05/2009 Apex Staffing, Inc. – Benton, AR,
Advised and informed prospective clients on current market activities and conditions.
Compared recently sold area properties to determine competitive market prices.
Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
Resolved client concerns related to home purchases to maintain high satisfaction ratings.
Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
Wrote contracts to outline sales and purchases of properties.
Reviewed and executed confidential documents, contracts and disclosures.
Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
Coordinated appointments to show tenants and buyers prospective homes.
Front Desk Receptionist, 06/2008 to 12/2008 Bickford Senior Living – Shelby, MI,
Coordinated appointments to show marketed properties.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Used internal software to process reservations, check-ins and check-outs.
Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Administrative Assistant, 01/1996 to 11/2003 Iloque Company – City, STATE,
Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
Updated spreadsheets and databases to track, analyze and report on performance and sales data.
Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Volunteered to help with special projects of varying degrees of complexity.
Increased office participation in special events: Fashion events, in Las Vegas, New York, San Diego etc.
Education
High School Diploma: , Expected in Los Angeles School - Los Angeles, CA GPA:
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