- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
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System-oriented Front Desk Coordinator with outstanding knowledge of [Specialization] and a commitment to the highest-quality customer service. Extremely successful at multitasking and remaining professional over the phone, in person and through email. Eager to bring innovative processes and leadership to office drive functionality.
- Office administration
- Word processing
- Phone Call Direction
- End-of-Day Reporting
- Multi-Line Phone Systems
- Scheduling
- Invoicing
- Expense Reporting
- Mail Sorting
- Visitor Check-In Skills
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- Insurance Knowledge
- Customer Complaint Resolution
- Problem-solving skills
- Administrative support
- General housekeeping
- Technical Support
- Security procedures
- Inventory understanding
- Guest services
|
Front Desk Coordinator, 03/2022 to Current
Haugland Group – Melville, NY,
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Updated crew member roaster on monthly basis, managed sign-in and security procedures by issuing badges, updating logs and controlling access to the building.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Contacted housekeeping staff and maintenance department to resolve issues within the building.
Realtor Sales Associate, 08/2008 to 05/2009
Apex Staffing, Inc. – Benton, AR,
- Advised and informed prospective clients on current market activities and conditions.
- Compared recently sold area properties to determine competitive market prices.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
- Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
- Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Reviewed and executed confidential documents, contracts and disclosures.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Coordinated appointments to show tenants and buyers prospective homes.
Front Desk Receptionist, 06/2008 to 12/2008
Bickford Senior Living – Shelby, MI,
- Coordinated appointments to show marketed properties.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Used internal software to process reservations, check-ins and check-outs.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Administrative Assistant, 01/1996 to 11/2003
Iloque Company – City, STATE,
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased office participation in special events: Fashion events, in Las Vegas, New York, San Diego etc.
High School Diploma: , Expected in
Los Angeles School - Los Angeles, CA
GPA:
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