Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

System-oriented Front Desk Coordinator with outstanding knowledge of [Specialization] and a commitment to the highest-quality customer service. Extremely successful at multitasking and remaining professional over the phone, in person and through email. Eager to bring innovative processes and leadership to office drive functionality.

  • Office administration
  • Word processing
  • Phone Call Direction
  • End-of-Day Reporting
  • Multi-Line Phone Systems
  • Scheduling
  • Invoicing
  • Expense Reporting
  • Mail Sorting
  • Visitor Check-In Skills
  • Insurance Knowledge
  • Customer Complaint Resolution
  • Problem-solving skills
  • Administrative support
  • General housekeeping
  • Technical Support
  • Security procedures
  • Inventory understanding
  • Guest services
Work History
Front Desk Coordinator, 03/2022 to Current
Haugland GroupMelville, NY,
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

  • Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Updated crew member roaster on monthly basis, managed sign-in and security procedures by issuing badges, updating logs and controlling access to the building.
  • Maintained office supplies by taking inventory and submitted orders for low-stock items.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Contacted housekeeping staff and maintenance department to resolve issues within the building.
Realtor Sales Associate, 08/2008 to 05/2009
Apex Staffing, Inc.Benton, AR,
  • Advised and informed prospective clients on current market activities and conditions.
  • Compared recently sold area properties to determine competitive market prices.
  • Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
  • Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
  • Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
  • Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
  • Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Wrote contracts to outline sales and purchases of properties.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
  • Coordinated appointments to show tenants and buyers prospective homes.
Front Desk Receptionist, 06/2008 to 12/2008
Bickford Senior LivingShelby, MI,
  • Coordinated appointments to show marketed properties.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Used internal software to process reservations, check-ins and check-outs.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Administrative Assistant, 01/1996 to 11/2003
Iloque CompanyCity, STATE,
  • Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Increased office participation in special events: Fashion events, in Las Vegas, New York, San Diego etc.
High School Diploma: , Expected in
Los Angeles School - Los Angeles, CA

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Job Titles Held:

  • Front Desk Coordinator
  • Realtor Sales Associate
  • Front Desk Receptionist
  • Administrative Assistant


  • High School Diploma

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