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front desk coordinator resume example with 10+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Meticulous front desk coordinator with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and

Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient guest services with friendly and decisive approach to resolving chClaireges.

Accomplishments
  • Oversaw reservation payments via credit card and cash and had zero errors over the course of 6 months.
  • Received high score ratings from guest surveys due to professionalism, exceptional service, and quick response times.
  • Responded to over 20 customer inquiries each day.
  • Assisted management with the training of 5 new staff members.
  • Recognized by customers and front desk coordinators for expedient and effective service.
  • Supervised team of 3 staff members.
  • Held first-point-of-contact for all internal and external communications with executive-level officers.
Skills
  • Cash Handling
  • Guest services
  • Inventory understanding
  • Social perceptiveness
  • General housekeeping
  • Bookkeeping
  • Product Knowledge
  • Appointment Setting
  • Visitor Check-In Skills
  • Scheduling
  • Multi-Line Phone Systems
  • Phone Call Direction
Work History
03/2014 to Current Front Desk Coordinator Cornerstone Building Brands | Hopkinton, IA,
  • Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
  • Maintained office supplies by taking inventory and submitted orders for low-stock items.
  • Scheduled client meetings and appointments with office employees and collected vital information.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Transcribed phone messages for entire office and relayed messages.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Trained all staff on front desk procedures and policies.
  • Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
01/2012 to 03/2014 Receptionist Germain | Naples, FL,
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

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  • Kept reception area clean and neat to give visitors positive first impression.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Answered phone promptly and directed incoming calls to correct offices.
07/2012 to 10/2012 Day Care Teacher Assistant Good Shepard Daycare | City, STATE,
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Instructed children in health and personal habits, such as eating, resting and toileting.
  • Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
  • Promoted sensory development by providing access to different textures.
  • Made nutritious breakfasts, lunches, dinners and snacks for children.
  • Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Continually kept abreast of toy and child-related recalls and safety warnings.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Developed age-appropriate activities and programs for children 2 to 5 years old.
  • Monitored students' academic, social and emotional progress and recorded in individual files.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Helped new preschool children get used to classes by giving one-on-one support.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
  • Enhanced 2-5 -year-old students understanding of rules, safety and behavioral guidelines and disciplinary protocols by redesigning and simplifying them.
  • Allowed for ample outdoor recreation time to support physical development.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Education
Expected in 06/2014 to to Highschool Diploma | Jonathan Law, Milford CT, GPA:
Expected in 09/2014 to to Some College | Generals Housatonic Community College, Bridgeport, CT GPA:
Expected in 06/2016 to to Make Up Artistry | Cosmetology Branford Academy of Hair And Cosmetology, Branford, CT GPA:
Certifications
  • makeup artistry, Branford school of hair and cosmotology - 4 months
  • Barbercide Training - 1 day
  • CPR certified over 4 months training

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Resume Overview

School Attended

  • Jonathan Law
  • Housatonic Community College
  • Branford Academy of Hair And Cosmetology

Job Titles Held:

  • Front Desk Coordinator
  • Receptionist
  • Day Care Teacher Assistant

Degrees

  • Highschool Diploma
  • Some College
  • Make Up Artistry

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