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Front Desk Coordinator Resume Example

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KM
FRONT DESK COORDINATOR
Professional Summary

Forward-thinking Learning and Development Specialist with eight years of project coordination and management experience in retail, government, and sales environments. Collaborative with dedication to process development and effective training and communication management. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Work History
Manchester United Methodist Church - Front Desk CoordinatorManchester, MO10/2018 - Current
  • Organizational Culture Podcast creator and director
  • Online parent engagement survey developer and administrator
  • Assist with marketing strategy creation and advertising initiatives to better promote facility to public
  • Cultivate and strengthen lasting family relationships using cooperation and fostering atmosphere of safety
  • Promote positive family experiences through day-to-day supervision and management of preschool facility
  • Train, coach and mentor staff of 20 to ensure smooth adoption of new communication program
  • Support licensing compliance by assisting overseeing all audits to verify validity of documentation
  • Monitored social media and online sources for industry trends
  • Planned coverage needs and organized services to support incoming special events
  • Prepared and filed documents and collected data to track performance and efficiency
  • Developed team communications and information for staff meetings and parent newsletters monthly
Neopost USA, Inc - Government Account ExecutiveHouston, TX09/2009 - 04/2018
  • Conducted organizational needs assessments and presented solutions based on findings to multiple stakeholders
  • Branded products through effective salesmanship and maintained long-term relationships with clients
  • Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients to increase new business by 25% each year
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Used Salesforce to maintain company database with essential account and sales information
  • Networked at events and by phone to expand business profits and revenues by $100k per year
  • Supported customers continuously from sales process to product set-up and use
  • Achieved sales goals in excess of $3M and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships
  • Engaged prospects and customers through various events, including trade shows, seminars and workshops
  • Evaluated employee performance on annual basis and conveyed constructive feedback to improve skills
  • Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy
  • Planned, executed and controlled assigned projects, ensuring work performed complied with contractual requirements
  • Met with manager weekly to provide detailed project report and milestone updates
  • Prepared and presented documents for projects in accordance with project manager, team or client specifications
  • Managed training courses, setup and maintenance for document control systems
Enterprise Rent-A-Car - Branch Rental ManagerAustin, TX07/2001 - 05/2009
  • Assessed employee performance and developed improvement plans to aide employees in career advancement
  • Recruited, interviewed, hired and trained 20 employees and implemented mentoring program to promote positive feedback and engagement
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations
  • Engaged employees in business processes with positive motivational techniques
  • Boosted branch sales by 50% by developing and deepening customer loyalty through developing employee customer service skills
  • Enhanced branch production rates by handling staff conflicts, evaluations, coaching employees on company protocol
  • Identified and capitalized on community business opportunities with effective networking by becoming corporate accounts manager responsible for $1 million in revenue per year
  • Received superior customer service satisfaction scores for 8 consecutive quarters of 90 or higher
  • Held sales coaching sessions on regular basis to encourage employee performance
  • Developed and maintained relationships with insurance agents, body shops, and service departments to maintain and increase branch leads
Volunteer Work
  • Youth Small Group Leader at Manchester United Methodist Church
  • Sunday School Teacher
  • PALs (Parents as Leaders) member and Co-Leader at Circle of Friends Preschool
  • PRAYground Coordinator at Manchester United Methodist Church
  • https://kennamarcus.podbean.com/
  • https://www.linkedin.com/in/kenna-marcus-7834757a/
Skills
  • Learning strategies
  • Training program development
  • Curriculum Design
  • Organizational performance
  • Relationship development
  • Adult learning theories
  • Needs Assessment
  • Project Management
Education
2020Lindenwood UniversitySt. Charles, MOMaster of Arts: Communications
  • GPA: 4.0, Saint Charles, MO
  • Coursework in Training Design & Facilitation, Development, Adult Learning Theories, Leadership, Organizational Assessment, Communication Process and Motivation, Implementing and Managing Diversity, Research and Academic Writing, and Digital Communications
2002Texas A&M UniversityCollege Station, TXBachelor of Arts: Speech Communications
  • Minored in Journalism
  • Member of Alpha Phi Omega (National Service Fraternity)
  • Majored in Speech Communication
  • Coursework in Small Group Communication, Interpersonal Communication, Organizational Communication, Public Speaking, Debate, English, and Spanish
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Resume Overview

Companies Worked For:

  • Manchester United Methodist Church
  • Neopost USA, Inc
  • Enterprise Rent-A-Car

School Attended

  • Lindenwood University
  • Texas A&M University

Job Titles Held:

  • Front Desk Coordinator
  • Government Account Executive
  • Branch Rental Manager

Degrees

  • Master of Arts : Communications
    Bachelor of Arts : Speech Communications

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