Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Objective: To obtain an entrepreneurship with a customer based company. I want to utilize my leadership and interpersonal skills. I am striving for an opportunity to lead others while helping them grow and succeed. I am an attentive listener with excellent multitasking, communication and organizational abilities. I am a committed and inspired visual leadership professional with expertise in expanding network connections and maximizing account revenues. I have over thirteen years of experience in medical office administration and insurance verification. I am focused on cultivating professionalism and functionality while maintaining smooth and orderly operations.

  • Customer Relations
  • Records management
  • Interpersonal communication skills
  • Problem solving strength
  • Verbal and written communications
  • Inventory management
  • Client account management
  • Staff training/development
  • Relationship building
  • Scheduling
  • Recruitment
  • Cultural awareness
  • Good telephone etiquette
Work History
Business Partner, 04/2017 to Current
KingAustin, TX,
  • Assists with daily scheduling/assignment of staff and transport trips.
  • Completes business accounting ledger and submits monthly invoices to clients.
  • Manages strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
  • Chairs meetings to drive discussion of matters important to firm operations, keeping discourse on-topic and moving at efficient pace.
  • Identifies opportunities to use technology and automation to enhance communication between teams and achieve business success.
  • Maintains internal control safeguards for receipt of revenue, costs and organizational budgets and actual expenditures
  • Works with leadership to strategize and introduce office initiatives.
  • Resolves issues with clients quickly due to strong interpersonal skills and attention to detail.
  • Speaks with employees to verify task completion, meeting tight deadlines and schedules.
  • Keeps meticulous records of all correspondence with customers for future reference.
  • Oversees firm's day-to-day administrative operations, providing guidance to support staff.
  • Provides outstanding service to all individuals, promoting effective and lasting business relationships.
Front Desk Coordinator, 09/2013 to Current
Wake ResearchLos Alamitos, CA,
  • Greets visitors and customers upon arrival, offers assistance and answers questions to build rapport and retention. Engages in pleasant conversations while managing check-in process.
  • Transcribes phone messages for entire office and relays messages.
  • Oversees fast-paced front desk operations and guests' needs at busy facility.
  • Reads and responds to emails, answers telephone calls on multi-line phone system and transfers callers.
  • Uses quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Drafts, copies and forwards documents and paperwork to facilitate office workflow.
  • Serves as point of contact for clients, fulfills requests and resolves conflicts within customer service department and forwards all other inquiries to appropriate department and personnel.
  • Maintains office supplies by taking inventory and submits orders for low-stock items.
  • Trains all staff on front desk procedures and policies.
  • Greets incoming visitors, verifies credentials and purpose of visit in order to direct appropriate area or personnel.
  • Uses Brain Tree to maintain and update records of internal data.
  • Answers multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Checks patient charts including insurance verification information paperwork for completeness and filed with appropriate staff member.
  • Verifies patient demographic information, copied documentation and directs to appropriate personnel.
  • Collaborates with team members to handle guest requirements from check-in through check-out.
  • Schedules procedure appointments in computer system.
  • Greets customers post procedure, offers assistance and answers questions , and schedules return appointments if needed to complete patient check out process.
  • Checks-in late-arrival guests, collects payments and verifies appointment details to maintain customer satisfaction.
  • Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction
Client Coordinator, 04/2008 to 09/2013
Matthews InternationalAlbuquerque, NM,
  • Answering Phones
  • Scheduling Patient Appointments
  • Health Insurance Verification
  • Obtain health insurance authorizations for procedures
  • Checking Patient Vital Signs
  • Checking Patients In and out of appointments
  • Coordinating patient transportation.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked closely with Center Manager to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed and maintained courteous and effective working relationships.
  • Worked with End Stage Renal Disease Patients to understand needs and provide excellent service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Monitored company inventory to keep stock levels and databases updated.
Sales Representative, 06/2007 to 04/2008
Bluegreen ResortsCypress, CA,
    • Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
    • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
    • Retained excellent client satisfaction ratings through outstanding service delivery.
    • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
    • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Waitress/Hostess/Cashier, 05/1999 to 07/2003
Pearl River Resort CasinoCity, STATE,
    • Greeted guests
    • Inspected dining room serving stations for neatness and cleanliness.
    • Trained dining room employees.
    • Worked closely with shift manager to solve problems and handle customer concerns.
    • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
    • Mentored new team members on POS system operation, customer service strategies and sales goals.
    • Worked flexible schedule and extra shifts to meet business needs.
    • Performed cash, card and check transactions to complete customer purchases.
Associate of Applied Science: , Expected in 12/2006
Sanford-Brown College - Houston - Houston, TX

Medical Billing and Coding Specialist, and Coding Classifications and Reimbursement Systems

High School Diploma: , Expected in 05/1998
Neshoba Central High School - Philadelphia, MS,

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School Attended

  • Sanford-Brown College - Houston
  • Neshoba Central High School

Job Titles Held:

  • Business Partner
  • Front Desk Coordinator
  • Client Coordinator
  • Sales Representative
  • Waitress/Hostess/Cashier


  • Associate of Applied Science
  • High School Diploma

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