- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Objective: To obtain an entrepreneurship with a customer based company. I want to utilize my leadership and interpersonal skills. I am striving for an opportunity to lead others while helping them grow and succeed. I am an attentive listener with excellent multitasking, communication and organizational abilities. I am a committed and inspired visual leadership professional with expertise in expanding network connections and maximizing account revenues. I have over thirteen years of experience in medical office administration and insurance verification. I am focused on cultivating professionalism and functionality while maintaining smooth and orderly operations.
- Customer Relations
- Records management
- Interpersonal communication skills
- Problem solving strength
- Verbal and written communications
- Inventory management
- Client account management
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- Staff training/development
- Relationship building
- Scheduling
- Recruitment
- Cultural awareness
- Good telephone etiquette
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Business Partner, 04/2017 to Current
King – Austin, TX,
- Assists with daily scheduling/assignment of staff and transport trips.
- Completes business accounting ledger and submits monthly invoices to clients.
- Manages strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
- Chairs meetings to drive discussion of matters important to firm operations, keeping discourse on-topic and moving at efficient pace.
- Identifies opportunities to use technology and automation to enhance communication between teams and achieve business success.
- Maintains internal control safeguards for receipt of revenue, costs and organizational budgets and actual expenditures
- Works with leadership to strategize and introduce office initiatives.
- Resolves issues with clients quickly due to strong interpersonal skills and attention to detail.
- Speaks with employees to verify task completion, meeting tight deadlines and schedules.
- Keeps meticulous records of all correspondence with customers for future reference.
- Oversees firm's day-to-day administrative operations, providing guidance to support staff.
- Provides outstanding service to all individuals, promoting effective and lasting business relationships.
Front Desk Coordinator, 09/2013 to Current
Wake Research – Los Alamitos, CA,
- Greets visitors and customers upon arrival, offers assistance and answers questions to build rapport and retention. Engages in pleasant conversations while managing check-in process.
- Transcribes phone messages for entire office and relays messages.
- Oversees fast-paced front desk operations and guests' needs at busy facility.
- Reads and responds to emails, answers telephone calls on multi-line phone system and transfers callers.
- Uses quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Drafts, copies and forwards documents and paperwork to facilitate office workflow.
- Serves as point of contact for clients, fulfills requests and resolves conflicts within customer service department and forwards all other inquiries to appropriate department and personnel.
- Maintains office supplies by taking inventory and submits orders for low-stock items.
- Trains all staff on front desk procedures and policies.
- Greets incoming visitors, verifies credentials and purpose of visit in order to direct appropriate area or personnel.
- Uses Brain Tree to maintain and update records of internal data.
- Answers multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checks patient charts including insurance verification information paperwork for completeness and filed with appropriate staff member.
- Verifies patient demographic information, copied documentation and directs to appropriate personnel.
- Collaborates with team members to handle guest requirements from check-in through check-out.
- Schedules procedure appointments in computer system.
- Greets customers post procedure, offers assistance and answers questions , and schedules return appointments if needed to complete patient check out process.
- Checks-in late-arrival guests, collects payments and verifies appointment details to maintain customer satisfaction.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction
Client Coordinator, 04/2008 to 09/2013
Matthews International – Albuquerque, NM,
- Answering Phones
- Scheduling Patient Appointments
- Health Insurance Verification
- Obtain health insurance authorizations for procedures
- Checking Patient Vital Signs
- Checking Patients In and out of appointments
- Coordinating patient transportation.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked closely with Center Manager to maintain optimum levels of communication to effectively and efficiently complete projects.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and maintained courteous and effective working relationships.
- Worked with End Stage Renal Disease Patients to understand needs and provide excellent service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Monitored company inventory to keep stock levels and databases updated.
Sales Representative, 06/2007 to 04/2008
Bluegreen Resorts – Cypress, CA,
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Waitress/Hostess/Cashier, 05/1999 to 07/2003
Pearl River Resort Casino – City, STATE,
- Greeted guests
- Inspected dining room serving stations for neatness and cleanliness.
- Trained dining room employees.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card and check transactions to complete customer purchases.
Associate of Applied Science: , Expected in 12/2006
Sanford-Brown College - Houston - Houston, TX
GPA:
Medical Billing and Coding Specialist, and Coding Classifications and Reimbursement Systems
High School Diploma: , Expected in 05/1998
Neshoba Central High School - Philadelphia, MS,
GPA:
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