Objective: To obtain an entrepreneurship with a customer based company. I want to utilize my leadership and interpersonal skills. I am striving for an opportunity to lead others while helping them grow and succeed. I am an attentive listener with excellent multitasking, communication and organizational abilities. I am a committed and inspired visual leadership professional with expertise in expanding network connections and maximizing account revenues. I have over thirteen years of experience in medical office administration and insurance verification. I am focused on cultivating professionalism and functionality while maintaining smooth and orderly operations.
Skills
Customer Relations
Records management
Interpersonal communication skills
Problem solving strength
Verbal and written communications
Inventory management
Client account management
Staff training/development
Relationship building
Scheduling
Recruitment
Cultural awareness
Good telephone etiquette
Work History
Business Partner, 04/2017 to Current King – Austin, TX,
Assists with daily scheduling/assignment of staff and transport trips.
Completes business accounting ledger and submits monthly invoices to clients.
Manages strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
Chairs meetings to drive discussion of matters important to firm operations, keeping discourse on-topic and moving at efficient pace.
Identifies opportunities to use technology and automation to enhance communication between teams and achieve business success.
Maintains internal control safeguards for receipt of revenue, costs and organizational budgets and actual expenditures
Works with leadership to strategize and introduce office initiatives.
Resolves issues with clients quickly due to strong interpersonal skills and attention to detail.
Speaks with employees to verify task completion, meeting tight deadlines and schedules.
Keeps meticulous records of all correspondence with customers for future reference.
Oversees firm's day-to-day administrative operations, providing guidance to support staff.
Provides outstanding service to all individuals, promoting effective and lasting business relationships.
Front Desk Coordinator, 09/2013 to Current Wake Research – Los Alamitos, CA,
Greets visitors and customers upon arrival, offers assistance and answers questions to build rapport and retention. Engages in pleasant conversations while managing check-in process.
Transcribes phone messages for entire office and relays messages.
Oversees fast-paced front desk operations and guests' needs at busy facility.
Reads and responds to emails, answers telephone calls on multi-line phone system and transfers callers.
Uses quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Drafts, copies and forwards documents and paperwork to facilitate office workflow.
Serves as point of contact for clients, fulfills requests and resolves conflicts within customer service department and forwards all other inquiries to appropriate department and personnel.
Maintains office supplies by taking inventory and submits orders for low-stock items.
Trains all staff on front desk procedures and policies.
Greets incoming visitors, verifies credentials and purpose of visit in order to direct appropriate area or personnel.
Uses Brain Tree to maintain and update records of internal data.
Answers multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Checks patient charts including insurance verification information paperwork for completeness and filed with appropriate staff member.
Verifies patient demographic information, copied documentation and directs to appropriate personnel.
Collaborates with team members to handle guest requirements from check-in through check-out.
Schedules procedure appointments in computer system.
Greets customers post procedure, offers assistance and answers questions , and schedules return appointments if needed to complete patient check out process.
Checks-in late-arrival guests, collects payments and verifies appointment details to maintain customer satisfaction.
Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction
Client Coordinator, 04/2008 to 09/2013 Matthews International – Albuquerque, NM,
Answering Phones
Scheduling Patient Appointments
Health Insurance Verification
Obtain health insurance authorizations for procedures
Checking Patient Vital Signs
Checking Patients In and out of appointments
Coordinating patient transportation.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Worked closely with Center Manager to maintain optimum levels of communication to effectively and efficiently complete projects.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Developed and maintained courteous and effective working relationships.
Worked with End Stage Renal Disease Patients to understand needs and provide excellent service.
Demonstrated respect, friendliness and willingness to help wherever needed.
Proved successful working within tight deadlines and fast-paced atmosphere.
Monitored company inventory to keep stock levels and databases updated.
Sales Representative, 06/2007 to 04/2008 Bluegreen Resorts – Cypress, CA,
Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Retained excellent client satisfaction ratings through outstanding service delivery.
Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Waitress/Hostess/Cashier, 05/1999 to 07/2003 Pearl River Resort Casino – City, STATE,
Greeted guests
Inspected dining room serving stations for neatness and cleanliness.
Trained dining room employees.
Worked closely with shift manager to solve problems and handle customer concerns.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Worked flexible schedule and extra shifts to meet business needs.
Performed cash, card and check transactions to complete customer purchases.
Education
Associate of Applied Science: , Expected in 12/2006 Sanford-Brown College - Houston - Houston, TX GPA:
Medical Billing and Coding Specialist, and Coding Classifications and Reimbursement Systems
High School Diploma: , Expected in 05/1998 Neshoba Central High School - Philadelphia, MS, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
