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Front Desk Coordinator resume example with 19+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Enthusiastic Front Desk Coordinator with more than 20 years of experience in customer service. Offering friendly, solution-oriented problem-solving and organizational skills. Cultivating office community of professionalism and functionality.

Skills
  • Reliable and Punctual
  • Microsoft Office Suite
  • Visitor and Customer Relations
  • Customer Service-Oriented
  • Attention to Detail
  • Computer Proficiency
  • Courteous and Professional
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Customer Complaint Resolution
  • Positive Attitude and Energetic
  • Records Management
Education
Mercer University Macon, GA Expected in : Education Major - GPA :
  • Dean's List - Completed 1 year
Gatewood Schools Eatonton, Georgia, Expected in 06/1985 High School Diploma : - GPA :

Honor Student, Anchor Club, Girls Solo & Trio, Drama Team, Captain of Cheerleading

Work History
Abercrombie & Fitch Co. - Front Desk Coordinator
Hartford, CT, 06/2019 - Current
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Verify Insurance and obtain precertification when needed.
  • Schedule patients and collect copays.
  • Prepare daily charge sheets, checked daily charges and notified therapists of necessary corrections.
  • Maintain excel sheets of weekly Clinic data for management.
  • Maintained office supplies by taking inventory and submitted orders for low-stock items.
  • Read and responded to emails, answered telephone calls on and transferred callers.
Providence Health & Services - Admitting Representative
Mount Angel, OR, 07/2016 - 06/2019
  • Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
  • Verified patient details and insurance coverage and collected co-pays.
  • Calculated collectible amount due for procedures.
  • Reviewed hospital schedule and confirmed arrival times.
  • Registered patients for general labs, behavior labs, surgeries, radiology and Emergency Room.
  • Arranged forms and charts for each patient.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Prepared the cash report for accounts receivable.
Suffolk Federal Credit Union - Head Teller
Eastport, NY, 10/2007 - 07/2016
  • Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Received car loan, home loan and other payments and posted to accounts.
  • Investigated and promptly resolved issues with patron accounts.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Introduced customers to other bank team members to help meet financial needs.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Maintained friendly and professional customer interactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
Lake Oconee Animal Hospital - Veterinary Technician, Receptionist
City, STATE, 11/2006 - 08/2007
  • Answered phone and scheduled appointments
  • Sent monthly statements and posted payments
  • Balanced cash drawer on a daily basis
  • Designed forms and brochures for boarding and grooming
  • Ordered and managed inventory for pharmacy
  • Met with Sales Representatives
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
Oconee Interiors - Design Assistant, Accounting & Payroll
City, STATE, 09/2004 - 04/2006
  • Assisted designer in scheduling appointments with suppliers and customers.
  • Maintained spreadsheet for builders with customized items.
  • Maintained and balance checking accounts.
  • Payroll
  • Accounts payable and receivable
  • Filed sales and payroll taxes monthly and quarterly
  • Ordered and tracked inventory for retail
  • Designed retail displays
Morgan County Elementary School - Paraprofessional for Regular and Special Education
City, STATE, 08/1999 - 05/2002
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Supported teacher in development of individual learning strategies.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Offered student support through special accommodations, extra assistance and assessments.
  • Graded papers
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Worked cooperatively with students of various culturally diverse backgrounds and learning styles.
  • Aided special education teachers in delivering important services for individuals with exceptionalities.
  • Conducted small group and individual classroom activities with students based on differentiated learning needs while carrying out IEP goals.

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Resume Overview

School Attended

  • Mercer University
  • Gatewood Schools

Job Titles Held:

  • Front Desk Coordinator
  • Admitting Representative
  • Head Teller
  • Veterinary Technician, Receptionist
  • Design Assistant, Accounting & Payroll
  • Paraprofessional for Regular and Special Education

Degrees

  • High School Diploma

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