Front Desk Coordinator resume example with 19+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Enthusiastic Front Desk Coordinator with more than 20 years of experience in customer service. Offering friendly, solution-oriented problem-solving and organizational skills. Cultivating office community of professionalism and functionality.
Skills
Reliable and Punctual
Microsoft Office Suite
Visitor and Customer Relations
Customer Service-Oriented
Attention to Detail
Computer Proficiency
Courteous and Professional
Verbal and Written Communication
Multitasking and Prioritization
Customer Complaint Resolution
Positive Attitude and Energetic
Records Management
Education
Mercer UniversityMacon, GAExpected in ā ā:Education Major - GPA:
Dean's List - Completed 1 year
Gatewood SchoolsEatonton, Georgia, Expected in 06/1985 ā āHigh School Diploma: - GPA:
Honor Student, Anchor Club, Girls Solo & Trio, Drama Team, Captain of Cheerleading
Work History
Abercrombie & Fitch Co. - Front Desk Coordinator Hartford, CT, 06/2019 - Current
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Verify Insurance and obtain precertification when needed.
Schedule patients and collect copays.
Prepare daily charge sheets, checked daily charges and notified therapists of necessary corrections.
Maintain excel sheets of weekly Clinic data for management.
Maintained office supplies by taking inventory and submitted orders for low-stock items.
Read and responded to emails, answered telephone calls on and transferred callers.
Providence Health & Services - Admitting Representative Mount Angel, OR, 07/2016 - 06/2019
Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
Verified patient details and insurance coverage and collected co-pays.
Calculated collectible amount due for procedures.
Reviewed hospital schedule and confirmed arrival times.
Registered patients for general labs, behavior labs, surgeries, radiology and Emergency Room.
Arranged forms and charts for each patient.
Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Followed document protocols to safeguard confidentiality of patient records.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Prepared the cash report for accounts receivable.
Suffolk Federal Credit Union - Head Teller Eastport, NY, 10/2007 - 07/2016
Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Received car loan, home loan and other payments and posted to accounts.
Investigated and promptly resolved issues with patron accounts.
Created teller schedule to keep weekly and weekend shifts properly staffed.
Introduced customers to other bank team members to help meet financial needs.
Replenished ATM funds in empty canisters prior to validation process.
Answered inquiries regarding checking and savings accounts and other related products.
Mentored newly hired team members on appropriate responses to patron questions.
Counted, verified and handled bank deposits and armored car transactions.
Executed wire transfers, stop payments and account transfers.
Maintained friendly and professional customer interactions.
Established rapport with new clients to increase satisfaction and loyalty.
Lake Oconee Animal Hospital - Veterinary Technician, Receptionist City, STATE, 11/2006 - 08/2007
Answered phone and scheduled appointments
Sent monthly statements and posted payments
Balanced cash drawer on a daily basis
Designed forms and brochures for boarding and grooming
Ordered and managed inventory for pharmacy
Met with Sales Representatives
Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
Triaged incoming patients to determine treatment needs and urgency of care.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
Responded to inquiries from callers seeking information.
Resolved customer problems and complaints.
Kept reception area clean and neat to give visitors positive first impression.
Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Collected patient biopsies and blood samples for laboratory analysis.
Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
Mercer University
Gatewood Schools
Job Titles Held:
Front Desk Coordinator
Admitting Representative
Head Teller
Veterinary Technician, Receptionist
Design Assistant, Accounting & Payroll
Paraprofessional for Regular and Special Education