LiveCareer-Resume

Front Desk Coordinator resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

System-oriented Front Desk Coordinator with outstanding knowledge of Patient access representative and financial counselor role and a commitment to the highest-quality customer service. Extremely successful at multitasking and remaining professional over the phone, in person and through email. Eager to bring innovative processes and leadership to office drive functionality.

Skills
  • Multi-Line Phone Systems
  • Medical Records Management
  • Visitor Check-In Skills
  • HIPAA Regulations
  • Appointment Setting
  • Patient Information Collection
  • Patient Information Verification
  • Payment Collection
  • Medical Records Review
  • Patient Privacy
  • Patient Admission
  • HIPAA Compliance
  • Insurance Knowledge
  • Insurance Billing
  • Faxing Paperwork
  • Account Reconciliation
  • Patient Scheduling
  • Database administration
  • Positive patient experiences
  • Patient counseling
  • Financial advice
  • Insurance decisions
  • Financial services
Work History
Front Desk Coordinator, 08/2009 to Current
Abercrombie & Fitch Co.Philadelphia, PA,
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Generated streamlined system of organized patient and client accounts through integrating computer and spreadsheet use.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Scheduled appointments for customers in person or over telephone.
  • Acted as first point of contact and set appointments for prospective clients.
  • Coordinated with appropriate administrative staff to address clinical, operational and financial questions.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Utilized effective communication and active listening skills when interacting with physicians, nursing staff and patients.
  • Managed development of system protocols to deliver complete and persistent data set.
Patient Access Representative, 06/2006 to 08/2009
Coastal Pediatric AssociatesWest Ashley, SC,
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Resolved patient financial problems with guidance from documented guidelines and procedures.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Administrative Assistant -Mental Health Specialist, 04/1996 to 05/2006
Palmetto Richland HealthCity, STATE,
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Evaluated patients and implemented comprehensive treatment plans to enhance mental health.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Resolved problems, improved operations and provided exceptional service.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Education
Diploma: , Expected in 05/1979
AC Flora Highschool - Columbia, SC,
GPA:
Certificate : MOA, Expected in 05/1999
Beta Technical College - Columbia, SC,
GPA:

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Resume Overview

School Attended

  • AC Flora Highschool
  • Beta Technical College

Job Titles Held:

  • Front Desk Coordinator
  • Patient Access Representative
  • Administrative Assistant -Mental Health Specialist

Degrees

  • Diploma
  • Certificate

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