Front Desk Coordinator resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
System-oriented Front Desk Coordinator with outstanding knowledge of Patient access representative and financial counselor role and a commitment to the highest-quality customer service. Extremely successful at multitasking and remaining professional over the phone, in person and through email. Eager to bring innovative processes and leadership to office drive functionality.
Skills
Multi-Line Phone Systems
Medical Records Management
Visitor Check-In Skills
HIPAA Regulations
Appointment Setting
Patient Information Collection
Patient Information Verification
Payment Collection
Medical Records Review
Patient Privacy
Patient Admission
HIPAA Compliance
Insurance Knowledge
Insurance Billing
Faxing Paperwork
Account Reconciliation
Patient Scheduling
Database administration
Positive patient experiences
Patient counseling
Financial advice
Insurance decisions
Financial services
Work History
Front Desk Coordinator, 08/2009 to Current Abercrombie & Fitch Co. – Philadelphia, PA,
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Generated streamlined system of organized patient and client accounts through integrating computer and spreadsheet use.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Scheduled appointments for customers in person or over telephone.
Acted as first point of contact and set appointments for prospective clients.
Coordinated with appropriate administrative staff to address clinical, operational and financial questions.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Utilized effective communication and active listening skills when interacting with physicians, nursing staff and patients.
Managed development of system protocols to deliver complete and persistent data set.
Patient Access Representative, 06/2006 to 08/2009 Coastal Pediatric Associates – West Ashley, SC,
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Resolved patient financial problems with guidance from documented guidelines and procedures.
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Helped address client complaints through timely corrective actions and appropriate referrals.
Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Followed document protocols to safeguard confidentiality of patient records.
Worked with patients to ascertain issues and make referrals to appropriate specialists.
Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Administrative Assistant -Mental Health Specialist, 04/1996 to 05/2006 Palmetto Richland Health – City, STATE,
Executed record filing system to improve document organization and management.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Evaluated patients and implemented comprehensive treatment plans to enhance mental health.
Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Handled daily scheduling tasks and provided administrative support for entire department.
Provided clerical support to company employees by copying, faxing and filing documents.
Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Resolved problems, improved operations and provided exceptional service.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Education
Diploma: , Expected in 05/1979 AC Flora Highschool - Columbia, SC, GPA:
Certificate : MOA, Expected in 05/1999 Beta Technical College - Columbia, SC, GPA:
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Resume Overview
School Attended
AC Flora Highschool
Beta Technical College
Job Titles Held:
Front Desk Coordinator
Patient Access Representative
Administrative Assistant -Mental Health Specialist