Front Desk Coordinator Resume Example
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FRONT DESK COORDINATOR
Professional Profile
- Four years' experience as an Assistant Spa Director
- Professional team leader with proven ability to effectively train, motivate, supervise and unify staff with clear, concise, open channels of communication
- Specialize in orchestration of flawless, positive, seamless customer service experience, guaranteeing smooth patient flow, re-booking & retail sales growth
- Licensed Aesthetician since 2005 with solid employment history in the skin care industry with advanced working knowledge of Neurotoxins, Dermal Fillers, Medical Skin Care Treatments and several medical grade skin care lines
- Proven strengths in proactive planning/streamlining/implementing office procedures and systems using my superior, detailed, efficient organizational skills
- Create and manage vendor accounts and relationships, order and track inventory, handle AP/AR processing and balancing financial accounts
- Always looking to develop, evaluate and improve upon treatments and services, then updating spa materials to reflect all the exciting changes
Skills
SCHEDULING SOFTWARE: Patient Now FlashAppointments Spaware Salon Iris Mind Body DATA BASES: DemandForce Constant Contact Brilliant Distinctions | Microsoft Office Suite All POS payment processing Multi-line phone systems Postage meters, FedEx, UPS Electronic filing systems Copiers Facsimile transmission systems Basic skin care equipment |
Career Accomplishments
- Created, designed and implemented customer satisfaction survey, drastically increasing communication with patients thereby improving growth rate of new patients, services and retail sales
- Implemented monthly newsletter with incentives to recapture past clientele
- Increased retail sales 20% by initiating use of Product Recommendation Cards
- Developed best-selling treatments in both skin care & massage protocols
- Out of the box, creative thinker to arrive at solutions, improvements, problem-solving, trouble-shooting, staff support and fostering genuine team spirit
- Certified in Modified Oncology Aesthetics with my own financing, learning how breast cancer treatments affect their skin in order to provide them with the best care
Professional Experience
Front Desk Coordinator04/2014 － 11/2014Abercrombie & Fitch Co.Columbus , OH
- Scheduled patients for Injectable, Vaser Lipo Selection, Cool Sculpting, IPL, Matrix, Laser Hair Removal, Medical Microderms & Peels maximizing use of providers' time limits
- 80% conversion of phone calls to scheduled appointments
- Given additional responsibilities within 2 months of employment preparing a variety of detailed monthly reports
- Initiated, designed, developed and wrote MediSpa's first ever Educational Newsletter offering patients reliable information
- Offered several ideas to improve front desk patient flow
- Created front desk communication log so the front desk staff were well informed of policy and procedure updates
- Wrote and distributed staff meeting minutes
- Replied to email requests for scheduling and information
- Opening and Closing duties, including daily financial reports
Assistant Spa Manager04/2009 － 10/2013Hand & StoneTemple , TX
- Hired, managed, supervised and trained all staff
- Quickly and effectively solved customer & staff challenges
- Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service, treatments & operations
- Performed facials, chemical peels, microdermabrasion, body treatments, galvanic/high frequency modalities, Woods lamp, full body waxing
- Maintained all skin care, waxing and back bar supplies
- Worked the front desk, scheduling & up-selling client services
Licensed Aesthetician03/2006 － 12/2008Massage EnvyConcord , CA
- Performed facials, chemical peels and full body waxing
Education and Training
2005Cosmetician Plus Certificate - 600 hours Oncology Modified Skin Care Michael Moore Advanced Makeup Class Cosmetic Resurfacing/Chemical Peels Microdermabrasion Facials with Stones :College of International Esthetics, IncCity, State
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Resume Overview
School Attended
- College of International Esthetics, Inc
Job Titles Held:
- Front Desk Coordinator
- Assistant Spa Manager
- Licensed Aesthetician
Degrees
- 2005 Cosmetician Plus Certificate - 600 hours Oncology Modified Skin Care Michael Moore Advanced Makeup Class Cosmetic Resurfacing/Chemical Peels Microdermabrasion Facials with Stones : College of International Esthetics, Inc
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