Front Desk Coordinator Resume Example Medispa Face & Body Rejuvenation

FRONT DESK COORDINATOR

Professional Profile

Four years' experience as an Assistant Spa Director
Professional team leader with proven ability to effectively train, motivate, supervise and unify staff with clear, concise, open channels of communication
Specialize in orchestration of flawless, positive, seamless customer service experience, guaranteeing smooth patient flow, re-booking & retail sales growth
Licensed Aesthetician since 2005 with solid employment history in the skin care industry with advanced working knowledge of Neurotoxins, Dermal Fillers, Medical Skin Care Treatments and several medical grade skin care lines
Proven strengths in proactive planning/streamlining/implementing office procedures and systems using my superior, detailed, efficient organizational skills
Create and manage vendor accounts and relationships, order and track inventory, handle AP/AR processing and balancing financial accounts
Always looking to develop, evaluate and improve upon treatments and services, then updating spa materials to reflect all the exciting changes

Skills

SCHEDULING SOFTWARE:

Patient Now

FlashAppointments

Spaware

Salon Iris

Mind Body

DATA BASES:

DemandForce

Constant Contact

Brilliant Distinctions

Microsoft Office Suite

All POS payment processing

Multi-line phone systems

Postage meters, FedEx, UPS

Electronic filing systems

Copiers

Facsimile transmission systems

Basic skin care equipment

Career Accomplishments

Created, designed and implemented customer satisfaction survey, drastically increasing communication with patients thereby improving growth rate of new patients, services and retail sales
Implemented monthly newsletter with incentives to recapture past clientele
Increased retail sales 20% by initiating use of Product Recommendation Cards
Developed best-selling treatments in both skin care & massage protocols
Out of the box, creative thinker to arrive at solutions, improvements, problem-solving, trouble-shooting, staff support and fostering genuine team spirit
Certified in Modified Oncology Aesthetics with my own financing, learning how breast cancer treatments affect their skin in order to provide them with the best care

Professional Experience

Front Desk Coordinator04/2014 － 11/2014MediSpa Face & Body RejuvenationWestminster, CO

Scheduled patients for Injectable, Vaser Lipo Selection, Cool Sculpting, IPL, Matrix, Laser Hair Removal, Medical Microderms & Peels maximizing use of providers' time limits
80% conversion of phone calls to scheduled appointments
Given additional responsibilities within 2 months of employment preparing a variety of detailed monthly reports
Initiated, designed, developed and wrote MediSpa's first ever Educational Newsletter offering patients reliable information
Offered several ideas to improve front desk patient flow
Created front desk communication log so the front desk staff were well informed of policy and procedure updates
Wrote and distributed staff meeting minutes
Replied to email requests for scheduling and information
Opening and Closing duties, including daily financial reports

Assistant Spa Manager04/2009 － 10/2013ZA Zen Spa & SanctuaryLittleton, CO

Hired, managed, supervised and trained all staff
Quickly and effectively solved customer & staff challenges
Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service, treatments & operations
Performed facials, chemical peels, microdermabrasion, body treatments, galvanic/high frequency modalities, Woods lamp, full body waxing
Maintained all skin care, waxing and back bar supplies
Worked the front desk, scheduling & up-selling client services

Licensed Aesthetician03/2006 － 12/2008Coldwater Creek The SpaLakewood, CO

Performed facials, chemical peels and full body waxing

Education and Training

2005Cosmetician Plus Certificate - 600 hours Oncology Modified Skin Care Michael Moore Advanced Makeup Class Cosmetic Resurfacing/Chemical Peels Microdermabrasion Facials with Stones :College of International Esthetics, IncDenver, CO

Resume Overview

Companies Worked For:

MediSpa Face & Body Rejuvenation
ZA Zen Spa & Sanctuary
Coldwater Creek The Spa

School Attended

College of International Esthetics, Inc

Job Titles Held:

Front Desk Coordinator
Assistant Spa Manager
Licensed Aesthetician

Degrees

2005 Cosmetician Plus Certificate - 600 hours Oncology Modified Skin Care Michael Moore Advanced Makeup Class Cosmetic Resurfacing/Chemical Peels Microdermabrasion Facials with Stones : College of International Esthetics, Inc

Front Desk Coordinator Resume Example

Resume Score: 80%

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