front desk concierge resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Package labeling
  • Teamwork
  • Training & Development
  • Collaboration
  • Computer proficiency
  • Supervision
  • Cultural awareness
  • Responsible
  • Organization and Time management
  • MS Office
  • Reading comprehension
  • Cycle counts
  • Product restocking
  • Warehouse safety
  • Stocking
Work History
Front Desk Concierge, 03/2022 to Current
Life Time FitnessOakbrook, KY,
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Oversaw fast-paced front desk operations and guests' needs at a busy facility.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Answered multi-line phone systems and enthusiastically greeted callers.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
Outbound Warehouse Associate, 10/2020 to Current
Bootbarn, Inc.Billings, MT,
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
Supervisor, 09/2019 to Current
Western Materials RecyclingSandy, UT,
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Identified individual employee's unique work styles and adapted management methods.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Monitored workshop work flow for over 50 employees.
Cashier, 11/2018 to 07/2019
Northern Tool + EquipmentGrand Prairie, TX,
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Educated customers on promotions to enhance sales.
  • Reviewed weekly sales circulars and monitored price changes.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
Associate in Psychology : Interdisciplinary Studies, Expected in 2025 to Athens Technical College - Athens, GA
High School Diploma: , Expected in 05/2017 to Oglethorpe County High School - Lexington, GA

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Resume Overview

School Attended

  • Athens Technical College
  • Oglethorpe County High School

Job Titles Held:

  • Front Desk Concierge
  • Outbound Warehouse Associate
  • Supervisor
  • Cashier


  • Associate in Psychology
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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