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front desk attendant front desk manager porter resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Overall, I was a service-oriented Front Desk Agent with 3 years of experience providing unparalleled service to guests. Delivering pleasant and comfortable guest experiences. Well-versed in managing reservations and group events. I was a hardworking Custodian equipped with expert knowledge of cleaning equipment, products, and techniques. Focused on completing tasks quickly and with high quality standards in mind. Maintained sanitation levels in and around company facilities as set forth by company standards. A seasoned Baker's Assistant experienced preparing baked goods. Designs and follows recipes to meet daily quotas for broad variety of delectable. Passionate about preparing delicious foods. Cheerful restaurant hostess helping customers while supporting teammates and managers. Friendly and conversational when welcoming guests. Expert at prioritizing guest needs and stepping in to help the waitress, dishwasher, and the cooks during busy hours. I have learned many things while working for all these companies. I look forward to expanding my knowledge with your company.

Skills
  • Multi-line phone systems
  • Supply stocking
  • Greeting guests
  • Safety and security procedures
  • Credit and cash payments
  • Hospitality services
  • Analytical mastery
  • Listening skills
  • Oral and written communications
  • Time-Management
Work History
06/2018 to 06/2021 Front Desk Attendant/Front Desk Manager/Porter City Of Rock Island | Rock Island, IL,

· Handled payment processing and provided customers with receipts and proper bills and change.

· Managed customer complaints and rectified issues to complete satisfaction.

· Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.

· Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.

· Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.

· Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.

· Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.

· Pointed out property details and guided guests to dining areas, pool, spa and fitness center.

· Created and optimized employee schedules for shift coverage.

· Collaborated with staff to meet incoming guest needs, smooth check-in processes, and maximize satisfaction.

· Wet and spot mopped to clean floors and other surfaces in public corridors.

· Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.

· Moved equipment and furniture to thoroughly clean space.

· Maintained building interiors with routine deep cleaning of high-traffic areas.

· Sorted and disposed of trash and recycling materials to keep common areas clean and or organized.

· Handled and stored hazardous chemicals safely to prevent injury or illness.

· Organized custodial closets to easily find equipment and supplies.

· Notified building managers about needed repairs to maintain public safety.

· Raked leaves, cut, and watered grass and picked up garbage to maintain grounds.

06/2018 to 06/2018 Camp Counselor Grand Beach Hotel | Miami Beach, FL,
  • Cultivated effective relationships with campers, and other camp counselors by utilizing active listening and dynamic interpersonal skills.
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction.
  • Explained principles, techniques, and safety requirements to activity participants to prevent injury.
03/2016 to 12/2016 Hostess Jerry's Restaurant | City, STATE,

· Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

· Collaborated with chef to analyze and approve food and beverage selections.

· Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

· Maintained table settings by removing courses. replacing utensils and refining beverages promptly and courteously.

· Greet new customers, discussed specials took drink orders and built immediate positive connections with guests.

· Assisted in deep cleaning every Sunday. Prepping for the upcoming week.

06/2014 to 08/2014 Leanza's Bakery Assistant Baker | City, STATE,

· Combined ingredients in bowls of mixing, blending, or cooking machinery.

· Shaped and cut dough to achieve desired shapes, signs, and designs.

· Measured and weighed ingredients to precisely match recipes for different baked goods.

· Weighed flour to prepare batter, dough, filling and icing.

· Finished baked goods with glazes, icings, and other toppings.

· Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.

Education
Expected in to to No Degree | Psychology Post University, Waterbury, CT GPA:
Expected in 06/2018 to to High School Diploma | Oasis Academy, Fallon, NV, GPA:

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Resume Overview

School Attended

  • Post University
  • Oasis Academy

Job Titles Held:

  • Front Desk Attendant/Front Desk Manager/Porter
  • Camp Counselor
  • Hostess
  • Leanza's Bakery

Degrees

  • No Degree
  • High School Diploma

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