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front desk attendant resume example with 7+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Well-rounded Front Desk Agent with over 7 years of hands-on experience managing guest check-in and check-out and resolving guest complaints. Highly organized individual committed to maximizing company profits and accommodating guest requests. Seeking advancement within a company I am familiar with.

Skills
  • Multi-Line Phone Systems
  • Greeting Guests
  • Supply Stocking
  • Phone and Email Etiquette
  • Guest Registration
  • Room Assignment
  • Invoicing and Billing
  • Transportation Arrangements
  • Check In and Check Out Procedures
  • Nightly Audits
  • Customer Service
  • Room Key Issuance
Experience
06/2014 to Current Front Desk Attendant Hyatt | Jersey City, NJ,
  • Managed front desk, greeting students and visitors.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Monitored reservations to track incoming parties and special events.
  • Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Pointed out property details and guided guests to dining areas, pool, spa and fitness center.
  • Posted room charges for food, liquor and telephone calls based on individual customer actions.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Responded to inquiries and room requests made online, by phone or email.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
10/2017 to 03/2019 Pharmacy Technician Decypher | Fort Bragg, NC,
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Established and updated patient profiles, medications and insurance details.
11/2015 to 09/2017 Pharmacy Technician Decypher | Oak Harbor, WA,
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Prepared prescription transfers to other pharmacies.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
Education and Training
Expected in to to | Natural Sciences Sinclair Community College, Dayton, OH GPA:
  • Dean's List Honoree
  • Completed continuing education, fulfilling Pharmacy Degree prerequisites
  • 3.4 GPA
Expected in to to | Exploratory Studies University of Toledo, Toledo, OH GPA:
  • 4.0 GPA
  • Completed continuing education in preprofessional coursework toward a Pharmacy Degree.
Expected in to to | Exploratory Studies Eastern Kentucky University, Richmond, KY GPA:

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Resume Overview

School Attended

  • Sinclair Community College
  • University of Toledo
  • Eastern Kentucky University

Job Titles Held:

  • Front Desk Attendant
  • Pharmacy Technician
  • Pharmacy Technician

Degrees

  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)

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