, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
I am a high-energy personal assistant possessing experience and strong want to learn more and exceptional customer service skills. Highly efficient nature focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization. With versatile offering and 3 years of experience in hospitality environments. Talented at coordinating front desk operations to efficiently meet both guest and business needs. Service-oriented and responsive with expertise and adaptability to handle any need.
Skills
Multi-line phone systems
Greeting guests
Credit and cash payments
Administrative skills
Listening skills
Hospitality services
Reservations
Oral and written communications
Conflict management
Microsoft Office
Payment oversight
Organization and efficiency
Team collaboration
Administrative assistance
Experience
Front Desk Attendant, 12/2017 to 12/2020 Bretton Woods Rec – Germantown, MD,
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Quick learning skills, great work ethic, and able to work effectively with a team.
Works effectively under pressure and maintains a positive attitude.
Managed customer complaints and rectified issues to complete satisfaction.
Able to prioritize, multitask, and manage time effectively.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Demonstrated leadership by making improvements to work processes and helping to train others.
Nanny, 07/2016 to 12/2020 2 Fellas & A Big Vehicle – Broken Arrow, OK,
Built relationships with and encouraged social development within children by discussing school, friends and favorite activities.
Cooked nutritious meals to promote healthy diet and nutrition.
Minimized TV and mobile device time by engaging children with games and physical books.
Sparked creativity and imagination by helping children discover new things each day.
Provided direct-care services for 2 children of varying ages, promoting safe, healthy and fun lifestyle.
Promoted good behaviors by using positive reinforcement methods.
Maintained accurate daily records of children's individual activities, behaviors, meals and naps.
Calculated amount owed for services and collected payment from parents.
Modeled appropriate social behaviors and encouraged concern for others.
Cleaned and tidied house, including doing laundry, sweeping and mopping floors and dusting.
Transported children to and from school, extra-curricular activities and play-dates.
Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
Facilitated safe, caring and warm environment for children between ages of 0 and 10 years old to stimulate development.
Concession Stand Attendant, 12/2016 to 12/2018 Compass Group Usa Inc – Chandler, AZ,
Answered patron questions about menu items, pricing and potential food allergy risks.
Prepared items according to written or verbal orders, working on several different orders simultaneously.
Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
Safely prepared, assembled and presented food to satisfy customers and fill orders.
Monitored supply inventory and replenished at the end of each day to prepare for next event.
Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
Calculated and processed payments, communicating with customers to ensure accuracy and satisfaction.
Intern, 05/2018 to 08/2018 Bcfs – Poteet, TX,
Collaborated cross-functionally to support contractual obligations.
Replenished office inventory, removed trash and delivered files to employees to maintain organized workplace.
Discussed performance-based objectives with department managers to determine contributory value of office programs.
Analyzed protocols and offered recommendations to improve processes and maximize productivity.
Assisted with clerical needs including answering telephone calls, performing database management and drafting correspondence.
Education and Training
Associate of Science: Business Administration, Expected in 12/2020 Dyersburg State Community College - Dyersburg, Tennessee GPA:
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