Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

I am a high-energy personal assistant possessing experience and strong want to learn more and exceptional customer service skills. Highly efficient nature focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization. With versatile offering and 3 years of experience in hospitality environments. Talented at coordinating front desk operations to efficiently meet both guest and business needs. Service-oriented and responsive with expertise and adaptability to handle any need.

  • Multi-line phone systems
  • Greeting guests
  • Credit and cash payments
  • Administrative skills
  • Listening skills
  • Hospitality services
  • Reservations
  • Oral and written communications
  • Conflict management
  • Microsoft Office
  • Payment oversight
  • Organization and efficiency
  • Team collaboration
  • Administrative assistance
Front Desk Attendant, 12/2017 to 12/2020
Bretton Woods RecGermantown, MD,
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Quick learning skills, great work ethic, and able to work effectively with a team.
  • Works effectively under pressure and maintains a positive attitude.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Able to prioritize, multitask, and manage time effectively.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
Nanny, 07/2016 to 12/2020
2 Fellas & A Big VehicleBroken Arrow, OK,
  • Built relationships with and encouraged social development within children by discussing school, friends and favorite activities.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Provided direct-care services for 2 children of varying ages, promoting safe, healthy and fun lifestyle.
  • Promoted good behaviors by using positive reinforcement methods.
  • Maintained accurate daily records of children's individual activities, behaviors, meals and naps.
  • Calculated amount owed for services and collected payment from parents.
  • Modeled appropriate social behaviors and encouraged concern for others.
  • Cleaned and tidied house, including doing laundry, sweeping and mopping floors and dusting.
  • Transported children to and from school, extra-curricular activities and play-dates.
  • Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Facilitated safe, caring and warm environment for children between ages of 0 and 10 years old to stimulate development.
Concession Stand Attendant, 12/2016 to 12/2018
Compass Group Usa IncChandler, AZ,
  • Answered patron questions about menu items, pricing and potential food allergy risks.
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
  • Safely prepared, assembled and presented food to satisfy customers and fill orders.
  • Monitored supply inventory and replenished at the end of each day to prepare for next event.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Calculated and processed payments, communicating with customers to ensure accuracy and satisfaction.
Intern, 05/2018 to 08/2018
BcfsPoteet, TX,
  • Collaborated cross-functionally to support contractual obligations.
  • Replenished office inventory, removed trash and delivered files to employees to maintain organized workplace.
  • Discussed performance-based objectives with department managers to determine contributory value of office programs.
  • Analyzed protocols and offered recommendations to improve processes and maximize productivity.
  • Assisted with clerical needs including answering telephone calls, performing database management and drafting correspondence.
Education and Training
Associate of Science: Business Administration, Expected in 12/2020
Dyersburg State Community College - Dyersburg, Tennessee

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Resume Overview

School Attended

  • Dyersburg State Community College

Job Titles Held:

  • Front Desk Attendant
  • Nanny
  • Concession Stand Attendant
  • Intern


  • Associate of Science

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