Experienced Office Manager in government contracting industry with proven strengths in customer service, overseeing other employees and secretariat support. Demonstrated skills in strategic planning, procurement, accounts payable and receivable, and policy documentation. Computer skills include: Microsoft Office (Word, Excel, Power Point).
Coordinate travel arrangements for all employees and contractors, data entry, responsible for office procurements, arranged plans/work/activities with building management, general administrative duties.
Responsible for reception area, including greeting clients, handling and sorting mail, answering phones for over 30 companies and other general administrative duties. Assisted with accounts receivable/billing.
Mainly responsible for HR functions, purchasing, event planning and coordination and overall administrative practices. Assisted with company administration duties; assisted in the preparation of company presentations; placed orders as requested for various departments/projects; maintained records and statistical information; analyzed and presented data results for evaluation; developed and maintained customized excel reports and spreadsheets; internal process development and implementation of various departments (mainly HR); responsible for approval of employee expense reports; provided HR support to employees and contractors; reconciled/approved subcontractor time and expenses; reconciled credit card statements and followed through with discrepancies; managed the new employee process including data entry into employee database, first day orientation, ensured all new hire paperwork signed and complete; assisted in maintenance of employee files; worked with background investigators for new and old employees; handle employment verifications; ordered office supplies and computer equipment; assisted in compilation of All Hands meeting Power Point presentation from project managers. Designated ISO Quality System Manager - responsible for identify and tracking deficiencies.
Placed permanently after completion of 720 working hours (90 eight hour days); currently part-time.
Responsible for patient processing duties (patient check in through check out) including customer service, preparation of medical records, records keeping, insurance verification, medical data entry, accounts receivable, prescription verification, and appointment scheduling; other office duties including file management, calendar management for doctors, planning of business/sales luncheons, purchase order preparation, composition of letters/memos, answer and route incoming phone calls/faxes/emails, greet patients and oversee entire reception area, some sales, general office duties.
Responsible for the detailed analysis of data files received from college and university customers. Examined data files for inconsistencies against company standards and requirements, customer contact via phone, email and fax, established and maintained a schedule of data transmissions for schools, documented customer communication and submission processing activities.
Responsible for interpreting and applying company policies to highly escalated customer queries. Dealt with wide variety of customer inquiries, issues, complaints, etc. Worked closely with students, parents, and school affiliates to generate mutual understanding and resolve all outstanding customer issues and/or complaints. Prioritized and tracked the progress of 30 to 100 cases daily.
Supervision of daily logistics in three facilities and a total of 17 employees, employee schedule management, special event coordination/planning, inventory supplies, purchasing, coordinating requests for support on behalf of the satellite coffee shops and personnel, accounts receivable, monetary transactions, preparation of specialty beverages, customer service.
Applied Science Business
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