front desk administrative assistant resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in [Language] with solution-oriented approach. Recent college graduate with part-time customer service and office support roles. Possessing strong understanding of graphic design and MS Office. Particular expertise in MS Excel. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering [Number] years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.

Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Talented [Job Title] with experience managing data and controlling recordkeeping. Expert at optimizing processes to improve data retrieval, enhance storage procedures, reduce physical storage needs and maintain information security. Skilled at researching and resolving discrepancies.

  • Sensitive information handling
  • Bookkeeping
  • Scheduling and calendar management
  • Multi-line phone proficiency
  • Transcription and dictation
  • Filing and data archiving
  • Documentation and control
  • Sorting and labeling
  • Administrative support
  • Office management
  • Customer relations and communications
  • Spreadsheet management
  • Social media knowledge
  • Accounting familiarity
  • Records management
  • Database administration
  • Scheduling
  • Report analysis
  • AP/AR proficiency
  • Customer and client relations
  • Dictating [Number] wpm
  • Call forwarding
  • Office supplies inventory management
  • Office organization
  • Document Conversion
  • Advanced MS Office Suite Knowledge
  • Accounting Skills
  • Documentation and reporting
  • Invoice Processing
  • Database Management
  • Recordkeeping
  • Information security
  • Patient Scheduling
  • Time management
  • Strategic planning
  • Writing reports
  • Multi-line Telephone Systems
  • [Language] fluency
  • Purchase orders organization
  • Schedule Management
  • Conflict management
  • Budgeting
  • Office administration
  • Proofreading
  • Extensive vocabulary
  • Customer/Client relations
  • G Suite Knowledgeable
  • Correspondence Distribution
  • Conflict Resolution
  • Memorization and Recall
  • Expense reporting
  • Organization skills
  • Verbal and written communication
  • Telephone skills
  • Telephone etiquette
  • Decision-Making Abilities
  • Sensitive Information Handling
  • Call Forwarding
  • File management
  • Skilled in CDK
  • Researching skills
  • Problem-solving
  • Word processing
  • Business administration
  • Multi-line phone talent
  • Sales
  • Performance improvement
  • [Number] WPM typing speed
  • Business correspondence
  • Program files maintenance
  • Professional demeanor
  • Shorthand writing
  • Travel planning
  • Multi-Line Telephone Systems
  • Transcription and Dictation
  • Customer and Client Relations
  • Staff Management
  • Correspondence distribution
  • Multi-tasking strength
  • Client Service
  • Excellent people skills
  • Problem-solving skills
  • Expert in [Subject]
  • Microsoft applications proficiency
  • Organization
  • MS Office
  • Conflict resolution
  • Organization and Time management
  • [Type] software proficiency
  • Data management
  • Interpersonal Communication
  • Multitasking abilities
  • Critical thinking
  • Flexible & Adaptable
  • Good listening skills
  • Computer proficiency
  • Written Communication
  • Planning and Coordination
  • Clerical note-taking
  • Document retrieval
  • Document scanning and digitization
  • Confidential information management
  • Filing
  • Clerical duties
  • Conflict and issue documentation
  • Registration
  • Training and mentoring
  • Human resource laws
  • Document conversion
Work History
Front Desk Administrative Assistant, 07/2021 to Current
Wesley HomesSeatac, WA,
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Devised and implemented improvements to reporting procedures.
  • Entered and maintained departmental records in company database.
  • Monitored office supplies by checking inventory and placing orders.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Collect patient and client documents and information upon referral.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Welcomed patrons and immediately offered assistance by asking open-ended questions.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Organized and transferred incoming mail and checked correctness of outgoing mail.

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Executive Assistant, 03/2018 to 07/2021
YodleeSeattle, WA,
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
  • Executed basic banking and bookkeeping tasks.
  • Used QuickBooks to produce monthly invoices, reports and other deliverables.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Filed paperwork and organized computer-based information.
  • Screened personal and business calls and directed to appropriate party.
  • Managed and reviewed filing and office systems.
  • Handled incoming and outgoing mail, email and faxes.
  • Created and managed office systems to efficiently deal with documentation.
  • Took notes and dictation at meetings.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Used software to coordinate meetings, appointments and tasks senior executives.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Created expense reports, budgets and filing systems for management team.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
  • Organized and coordinated conferences and monthly meetings.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Verified accurate recordkeeping processes, reducing financial inconsistencies.
  • Organized and carried out proactive month-end, quarterly and year-end processes.
  • Supported operations by communicating with customers, filing documents and managing data.
  • Maintained and processed invoices, deposits and money logs.
  • Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
  • Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
  • Performed monthly reconciliation of open purchasing orders.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
  • Maintained accurate and complete documentation for financial department procedures to facilitate new employee training.
  • Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.
  • Communicated with suppliers to reconcile invoice payments.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Reviewed figures, postings and documents for correct entry, completeness and accuracy.
  • Transferred data and documents for smooth system migrations and software updates.
Public Relations Intern, 09/2017 to 02/2018
Freddie MacChicago, IL,
  • Built media kits in support of specific strategic initiatives.
  • Drafted internal memoranda for company employees.
  • Wrote and distributed press releases for company and clients.
  • Prepared social media posts and videos with eye for viral content strategies.
  • Secured media coverage for clients, company and specific campaigns.
  • Proofread and edited materials prepared by all staff to check and correct spelling, grammar and style.
  • Cultivated and maintained strong relationships with media outlets.
  • Helped plan and execute private, company and client events.
  • Developed original content for blog posts and website articles.
  • Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
  • Responded to requests for information from media or designated appropriate spokesperson or information source.
  • Created proposals and organized pursuit documentation to support marketing staff.
  • Responded to email and social media messages according to prescribed policies.
  • Contributed to mock-ups, email campaigns and social media content.
  • Conducted consumer surveys and gathered data on purchasing habits for use in branding efforts.
  • Collaborated with team members to help expand marketing channels.
  • Analyzed SEO outreach goals and presented findings to marketing director.
  • Generated reports detailing campaign performance, customer engagement and engagement trends.
  • Stayed updated with latest marketing concepts and techniques.
  • Proofread all marketing collateral ahead of printing to eliminate errors.
  • Maintained complete database of all files, contacts and project materials.
  • Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales.
  • Prepared reports detailing project updates, performance information and ongoing trends.
Paralegal Certificate : Paralegal Studies, Expected in 01/2022 to University of Miami - Miami, FL
  • Continuing education in [Subject]
Bachelor Of Science: Public Relations, Advertising, And Applied Communication, Expected in 08/2020 to Florida International University - Miami, FL
  • Received [Scholarship Name]
  • Member of [Student Organization or Club Name]
Associate of Arts: Journalism, Expected in 12/2014 to Broward College - Fort Lauderdale, FL
  • Social And Behavioral Responsible Conduct Of Research Training, CITI IRB Certified

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Resume Overview

School Attended

  • University of Miami
  • Florida International University
  • Broward College

Job Titles Held:

  • Front Desk Administrative Assistant
  • Executive Assistant
  • Public Relations Intern


  • Paralegal Certificate
  • Bachelor Of Science
  • Associate of Arts

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