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Front Customer Coordinator Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
Customer service representative with many years experience working in a fast-paced, high volume environment.  Detail oriented with solid background in prioritizing, problem solving and organizational skills.  I work well as a team member or independently.  Prior experience includes handling disability and workers’ compensation claims. 
Skills
  • Creative problem solver
  • MS Windows proficient
  • Quick learner
Credit card processing 
Type 45-50 words per minute
Fluent in Spanish 
Work History
Front Customer Coordinator, 09/2009 to Current
Lkq CorpBaltimore, MD,

  • Greet customers entering the store to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Replenished supplies, bags and other materials at each cash wrap.
  • Folded and arranged garments in attractive displays.
Customer Service Representative, Current to Current
Avalon BayWest Hollywood, CA,
  • Responsible for all front desk operations in a busy privately owned Air Charter Company.
  • Greeting incoming customers departing or arriving from flights Responsible for answering the phones in a timely manner Schedule reservations for customers at local hotels, car rentals, car service and catering services Answer inquiries regarding flights and departures Maribel Rodriguez.
Claims Coordinator, Current to Current
Liberty MutualTrumbull, CT,
  • Responsible for scheduling eight staff appraisers for inspection of vehicles damaged in accidents.
  • Proposed strategy that reduced usage of independent appraiser by 15% 
  • Effectively scheduled appointments for eight appraisers within a 2 hour time frame
  • Increased productivity by 7% in the state of Massachusetts
  • Assist in achieving Drive-in goals by promoting on all appraisal request 
  • Document all files in CWS (company database) with all relevant information regarding appraisal and dispatch operations.
Workers' Compensation Claims Specialist, Current to Current
Society InsuranceFond Du Lac, WI,
  • Responsible for prompt and accurate claims handling of first report
  • Confirmed coverage, oversee direction of medical treatments and timely disbursement of indemnity benefits
  • Properly reserved files within 14 days of receipt of claim and maintain the reserve for life of claim
  • Assigned internal and external investigators for covert activities and surveillance to help determine claims validity
Medical Bill Analyst, Current to Current
Matrix Absence ManagementNovi, MI,
  • Responsible for prompt and accurate processing of medical bills according to the Workers' Compensation Fee Schedule
  • Collect bills, sort and batch them by specific categories 
  • Data entry of all medical bills in the internal company database 
  • Resolution of suspended bills within 48 hours 
  • Proficient with medical ICD-9 codes and procedural codes
  • Handled internal and external calls.
Medical Claims Specialist, Current to Current
AIGCS, Inc.City, STATE,
  • Verified policies, coverage and set up claims.
  • Responsible for medical management, processing bills and closure of claims within 60 days.
  • Transfer of files to claims specialist once claim was indexed by the Workers' Compensation Board, injured worker started losing time from work and/or treatment became excessive.
Claims Assistant, Current to Current
AIGCS, Inc.City, STATE,
  • Responsible for all clerical functions for a team of 8 claims specialist.
  • Responsible for processing state mandated forms, typing of manual checks for benefits, copying, ordering supplies and filing mail.
  • Handled internal and external calls.
  • Assisted with switchboard when warranted.
Integrated Claims Examiner, 2008 to 06/2009
Matrix Absence Management, Inc.City, STATE,
  • Claim decision within 3 days of receipt of  the medical certification 
  • Direct medical reports to Nurse Case Management for review when warranted 
  • Answer all inquiries regarding a claim 
  • Handle day to day diary system to manage the claims 
  • Send correspondence to the claimant’s regarding acceptance or denial of the claim 
  • Schedule weekly, bi-weekly or bi-monthly disability payments to the claimant’s 
  • Confirm a return to work  and closure of all the claims 
Education
Associate Degree: Business Administration - Customer Relations, Expected in
Berkeley Business College - White Plains, NY
GPA:
Business Administration - Customer Relations
Skills
benefits, bi, clerical, copying, Data entry, database, direction, filing, forms, frame, ICD-9, managing, Microsoft Excel, mail, Microsoft Outlook, Microsoft Word, policies, scheduling, Fluent in Spanish, strategy, switchboard, phones, Type, typing

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Resume Strength

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  • Personalization
  • Target Job

Resume Overview

School Attended
  • Berkeley Business College
Job Titles Held:
  • Front Customer Coordinator
  • Customer Service Representative
  • Claims Coordinator
  • Workers' Compensation Claims Specialist
  • Medical Bill Analyst
  • Medical Claims Specialist
  • Claims Assistant
  • Integrated Claims Examiner
Degrees
  • Associate Degree