High School Diploma: , Expected in 06/2020 Salem High School - Canton, MI, GPA:
Professional Summary
Personable professional offering demonstrated success in cultivating team-oriented environments. Focused on efficiently delivering quality service. Desire to bring hardworking nature, positive attitude and organization abilities to new position with increased responsibility.
Skills
Food safety and sanitation
Food service standards
Ordering procedures
Kitchen support
Cash Handling
Team Player
Excellent work ethic
Safe food handling
Product promotion
Cleaning and organization
Effective communication
Upselling strategy
Cash register systems
Schedule Organization
Verbal and Written Communication
Daily Timekeeping
Scheduling
Spreadsheets
Sorting and labeling
Work History
Front Counter Team Member, 09/2019 to 10/2020 Chick-Fil-A – Boca Raton, FL,
Assisted customers with information regarding menu offerings and nutrition information.
Provided information regarding promotions and menu items.
Addressed guest complaints and resolved issues to promote satisfaction.
Processed customer orders and accurately entered into order system.
Adhered to all safety and sanitation standards while preparing and delivering food.
Reconciled cash drawer and corrected any errors.
Managed multiple tasks in high-volume environment.
Relayed information about menu selections and featured products.
Cleaned and maintained dining area and condiment stations.
Demonstrated knowledge and applied proper food handling standards.
Maintained clean and organized appearance for all restaurant areas to attract and retain customers.
Completed sales transactions, including all accepted forms of payment.
Responded quickly to customer inquiries, answering questions and offering insight into products.
Received deliveries, unpacked boxes, checked off items in system and stored products in stockroom.
Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
Provided assistance to customers requiring help by carrying-out and loading purchases.
Demonstrated respect, friendliness and willingness to help wherever needed.
Pool Attendant, 05/2020 to 09/2020 Hilton Grand Vacations – Sanibel, FL,
Gathered employee data to develop monthly work schedules, enabling proper staffing for all departments for each shift.
Mentored new hires, resulting in stronger staff development and increased productivity.
Eliminated process gaps by implementing new methods of standardized training.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Maintained cleanliness of pool area to keep residents and employees safe
Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
Securing pool area during closing time.
Handling any resident complaints
Waitress, 05/2018 to 09/2020 Cache Creek Casino Resort – Brooks, CA,
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Bussed and reset 35 tables per shift, working efficiently to keep dining room and work areas clean.
Displayed enthusiasm and promoted fast, friendly and efficient service to customers, successfully increasing referrals and walk-in business.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Used cash registers and credit card machines to cash out customers, handling average sale of $35 per table.
Upsold specialty items and desserts to increase overall sales and exceed targets.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Fast Food Employee, 04/2018 to 09/2019 Kimpton Hotels – Seattle, WA,
Checked completed orders for accuracy and bagged meals for easy carrying.
Reduced customer wait times by quickly and efficiently operating customer window and sales register.
Prepared variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
Consistently provided friendly service to promote better customer engagement.
Greeted customers promptly and took orders to keep flow of traffic moving.
Performed shift change tasks each day to keep store efficient and neat.
Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Examined trays to check contents for required items and complete orders.
Maintained high standards of customer service in high-volume, fast-paced operations.
Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Prepared all food orders within 3 minute timeframe.
Prepped food items for later use to save staff time during busy hours.
Recommended products based on solid understanding of individual customer needs and preferences.
Maintained supply levels in counter and customer areas to meet typical demands.
Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
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