Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
High School Diploma: , Expected in 06/2020
Salem High School - Canton, MI,
Professional Summary

Personable professional offering demonstrated success in cultivating team-oriented environments. Focused on efficiently delivering quality service. Desire to bring hardworking nature, positive attitude and organization abilities to new position with increased responsibility.

  • Food safety and sanitation
  • Food service standards
  • Ordering procedures
  • Kitchen support
  • Cash Handling
  • Team Player
  • Excellent work ethic
  • Safe food handling
  • Product promotion
  • Cleaning and organization
  • Effective communication
  • Upselling strategy
  • Cash register systems
  • Schedule Organization
  • Verbal and Written Communication
  • Daily Timekeeping
  • Scheduling
  • Spreadsheets
  • Sorting and labeling
Work History
Front Counter Team Member, 09/2019 to 10/2020
Chick-Fil-ABoca Raton, FL,
  • Assisted customers with information regarding menu offerings and nutrition information.
  • Provided information regarding promotions and menu items.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Processed customer orders and accurately entered into order system.
  • Adhered to all safety and sanitation standards while preparing and delivering food.
  • Reconciled cash drawer and corrected any errors.
  • Managed multiple tasks in high-volume environment.
  • Relayed information about menu selections and featured products.
  • Cleaned and maintained dining area and condiment stations.
  • Demonstrated knowledge and applied proper food handling standards.
  • Maintained clean and organized appearance for all restaurant areas to attract and retain customers.
  • Completed sales transactions, including all accepted forms of payment.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Received deliveries, unpacked boxes, checked off items in system and stored products in stockroom.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Provided assistance to customers requiring help by carrying-out and loading purchases.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
Pool Attendant, 05/2020 to 09/2020
Hilton Grand VacationsSanibel, FL,
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for all departments for each shift.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Eliminated process gaps by implementing new methods of standardized training.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained cleanliness of pool area to keep residents and employees safe
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Securing pool area during closing time.
  • Handling any resident complaints
Waitress, 05/2018 to 09/2020
Cache Creek Casino ResortBrooks, CA,
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset 35 tables per shift, working efficiently to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted fast, friendly and efficient service to customers, successfully increasing referrals and walk-in business.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Used cash registers and credit card machines to cash out customers, handling average sale of $35 per table.
  • Upsold specialty items and desserts to increase overall sales and exceed targets.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
Fast Food Employee, 04/2018 to 09/2019
Kimpton HotelsSeattle, WA,
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Reduced customer wait times by quickly and efficiently operating customer window and sales register.
  • Prepared variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Consistently provided friendly service to promote better customer engagement.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Examined trays to check contents for required items and complete orders.
  • Maintained high standards of customer service in high-volume, fast-paced operations.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Prepared all food orders within 3 minute timeframe.
  • Prepped food items for later use to save staff time during busy hours.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.

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School Attended

  • Salem High School

Job Titles Held:

  • Front Counter Team Member
  • Pool Attendant
  • Waitress
  • Fast Food Employee


  • High School Diploma

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