I am extremely ecstatic to make new experiences and to promote more growth to myself. I am looking for a job where I can implement my customer service skills that I have acquired throughout my years of working. I am an enthusiastic and social person who is experienced in multi-tasking and am driven to maintain guests satisfaction.
Skills
Account discrepancy resolution
Unpacking deliveries
Cash and credit card transactions
Product knowledge
Reliable and trustworthy
People skills
Accuracy and efficiency
Leadership
Work ethic
Analytical
Teambuilding
Flexible
Friendly, positive attitude
Active listening
Working collaboratively
Food safety understanding
Point of Sale (POS) system operations
Check payment processing
Price memorization
Table Bussing
Dining customer service
Special dietary requirements
Quality control
Menu knowledge
Safe food handling
Front of House Organization
Takeout Management
Food inspection
Menu memorization
High-volume dining
Service prioritization
Table setup
Menu inquiries
Food running
Guest service
Customer service
Operations monitoring
Client support
Issue resolution
Team Supervision
Supervision
Opening and closing procedures
Credit and cash transactions
Cash drawer balancing
POS systems
Cash register operation
Ordering and stocking
Customer assistance
Cash counting machine operations
ID verification
Cash management
Staff mentoring
Coin counting
Training and mentoring
Experience
09/2021 to Current
Front Counter Staff MemberAngelica – Fresno, CA,
Welcomed restaurant patrons, took orders and repeated back for accuracy, monitored and managed front-of-house inventory and restocked or reordered when required.
Handled incoming telephone calls to collect messages and field basic inquiries.
Processed cash and card transactions accurately to minimize drawer errors.
Greeted each guest warmly, offered assistance and provided information about operations and personnel.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Relayed orders and special requests to cooks.
Restocked tables, wait staff areas and order staging areas.
Cleared tables to maintain high turnover rate and minimize wait times.
Restocked condiments and drink station supplies to maintain customer satisfaction.
Wiped down and cleaned chairs, booths and highchairs.
Collected dishes and utensils at moment's notice, maintaining customer satisfaction and dining room cleanliness.
Swept, mopped and removed debris from dining room floors.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
12/2021 to 01/2022
Server/Busser/HostessChicken Maison – City, STATE,
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Reset tables between guests, refilled condiments and wiped down surfaces.
Set up tables and counters to prepare dining and serving areas.
Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
Maintained organized, stocked and clean areas for employees and guests.
Maintained highest standards of cleanliness while efficiently meeting dining room needs in fast-paced environment.
Collected trash from receptacles and returned trays to kitchen for cleaning and reuse.
Answered questions from guests and retrieved desired items to maximize satisfaction.
Restocked condiments and drink station supplies to maintain customer satisfaction.
Monitored tables for guest needs and customer service opportunities.
Swept, mopped and removed debris from dining room floors.
09/2020 to 12/2021
Shift ManagerWendy's – City, STATE,
Upheld company standards and compliance requirements for operations and cleanliness.
Managed schedules, accepted time off requests and found coverage for shifts.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Documented receipts, employee hours and inventory movements.
Coordinated shift-based inventory receiving, auditing and restocking.
Directed employees through daily routines.
Handled customer complaints, questions and inquiries.
Managed cash positions and made bank deposits.
Counted out cash drawers at end of each shift and logged profits into computer system.
Trained new employees on company policies, procedures, techniques and customer service standards.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Delegated tasks to employees and monitored activities and task completion.
Supervised, motivated and led employees to maintain productivity and customer service levels.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Reviewed applications and resumes and recommended top candidates for interviews.
Education and Training
Expected in 05/2022 to to
High School Diploma: Fountain Valley High School - Fountain Valley, CA GPA:
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