Support Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction. Focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success.
Skills
Exceptional customer service
Opening and closing procedures
Inventory management
Excellent people skills
Problem-solving skills
Personnel development
Merchandising
Detail-oriented
Store displays
Staff training and development
Work History
Fresh Support Manager, 04/2016 - Current Ollie's Bargain Outlet – Virginia Beach, VA,
Assigned employees to specific duties to best meet the needs of the store.
Examined merchandise to verify that it was correctly priced and displayed.
Increased profits through effective sales training and troubleshooting profit loss areas.
Trained and developed new associates on POS system and key sales tactics.
Generated repeat business through exceptional customer service.
Hardware Department Manager, 10/2015 - 04/2016 L3harris – Herndon, VA,
Generated repeat business through exceptional customer service.
Implemented a new ordering process and identified poor work habits to improve process effectiveness.
Trained and developed new associates on POS system and key sales tactics.
Increased profits through effective sales training and troubleshooting profit loss areas.
Examined merchandise to verify that it was correctly priced and displayed.
Instructed staff on appropriately handling difficult and complicated sales.
Reordered inventory when it dropped below predetermined levels.
Stable Manager and Trail Guide, 05/2011 - 05/2013 Heartland Country Resort – City, STATE,
Interviewed job candidates and made staffing decisions.
Performed outstanding customer service ensuring all clients had appropriate experience, horse, and ride
Used conflict resolution skills to ensure customers were happy and would return in the future
Excellent Leadership Skills
Generated repeat business by making sure customers were satisfied with their experience
Professional Customer Interactions
Air Traffic Controller, 06/2001 - 05/2006 US Navy – , ,
Supervised up to 4 radar controllers at a time
Ensured accurate flight plans and spacing of military aircraft
Assisted search and rescue in locating downed aircraft with radar capabilities
Coordinated movement of air traffic to ensure the safety of all
Created and implemented training plans for new controllers to the facility
Education
Associate of Applied Science: Veterinary Technology, Expected in 2011 - Columbus State Community College - , GPA:
Coursework includes: Speech and Communication, Sociology and Psychology
Coursework in Animal Health Services Administration
Bachelor of Arts: Equine Health Management, Expected in 2011 - Otterbein University - , GPA:
Coursework in Equine Health Services Administration and Business
Coursework includes: Speech and Communication, Sociology and Psychology
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