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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Support Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.  Focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success.
Skills
  • Exceptional customer service
  • Opening and closing procedures
  • Inventory management
  • Excellent people skills
  • Problem-solving skills
  • Personnel development
  • Merchandising
  • Detail-oriented
  • Store displays
  • Staff training and development
Work History
Fresh Support Manager, 04/2016 - Current
Ollie's Bargain Outlet Virginia Beach, VA,
  • Assigned employees to specific duties to best meet the needs of the store.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Trained and developed new associates on POS system and key sales tactics.
  • Generated repeat business through exceptional customer service.
Hardware Department Manager, 10/2015 - 04/2016
L3harris Herndon, VA,
  • Generated repeat business through exceptional customer service.
  • Implemented a new ordering process and identified poor work habits to improve process effectiveness.
  • Trained and developed new associates on POS system and key sales tactics.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Reordered inventory when it dropped below predetermined levels.
Stable Manager and Trail Guide, 05/2011 - 05/2013
Heartland Country Resort City, STATE,
  • Interviewed job candidates and made staffing decisions.
  • Performed outstanding customer service ensuring all clients had appropriate experience, horse, and ride
  • Used conflict resolution skills to ensure customers were happy and would return in the future
  • Excellent Leadership Skills
  • Generated repeat business by making sure customers were satisfied with their experience
  • Professional Customer Interactions
Air Traffic Controller, 06/2001 - 05/2006
US Navy , ,
  • Supervised up to 4 radar controllers at a time
  • Ensured accurate flight plans and spacing of military aircraft
  • Assisted search and rescue in locating downed aircraft with radar capabilities
  • Coordinated movement of air traffic to ensure the safety of all
  • Created and implemented training plans for new controllers to the facility

Education
Associate of Applied Science: Veterinary Technology, Expected in 2011
-
Columbus State Community College - ,
GPA:
  • Coursework includes: Speech and Communication, Sociology and Psychology
  • Coursework in Animal Health Services Administration
Bachelor of Arts: Equine Health Management, Expected in 2011
-
Otterbein University - ,
GPA:
  • Coursework in Equine Health Services Administration and Business
  • Coursework includes: Speech and Communication, Sociology and Psychology
  • Coursework in Business Management

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Resume Overview

School Attended

  • Columbus State Community College
  • Otterbein University

Job Titles Held:

  • Fresh Support Manager
  • Hardware Department Manager
  • Stable Manager and Trail Guide
  • Air Traffic Controller

Degrees

  • Associate of Applied Science
  • Bachelor of Arts

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