Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Performance-oriented food service professional and motivational leader with proven quality and budget control skills. Delight customers consistently with exceptional food and service. Maximize team performance and knowledge with hands-on training.
- Merchandise organization
- Cleaning and sanitation
- Price checking
- Price tagging and shelf labeling
- Retail Sales
- Product processing
- Reloading salvage materials
- Basic math
- Safety standards and protocols
- Grocery equipment
- Performance improvement
- Food preparation and safety
- Management interaction
- Scheduling
- Sales
- Team Leadership
- Staff Management
- Employee Training
| - Sales Goals
- Business Development
- Sales Reporting
- Operations Oversight
- Operations Support
- Product Knowledge
- Key Performance Indicators (KPIs)
- Strategy realignment
- Staff mentoring
- Planning and execution
- Cost reduction
- Excellent work ethic
- Customer Service
- Conflict resolution
- Verbal and written communication
- Supervision
- Good listening skills
|
06/2019 to Current Fresh Cap 2 Meat/Produce Associate Broulim's Super Market Inc. – Driggs, ID,
- Protected consumers by removing damaged and outdated goods.
- Met presentation standards by keeping restocking areas organized and removing any debris from customer pathways.
- Assisted customers with needs such as locating merchandise and getting out-of-reach products.
- Kept accurate records by tracking information with hand-held devices, scanners, and computer terminals.
- Contributed to efficient restocking, sorting products by aisle and building pallets.
- Minimized product losses with proper stacking and stock rotation procedures.
- Stocked departments across store with new items, including produce,meats, and bakery deli items.
- Maximized distribution and replenishment efficiency by keeping storage areas clean and organized.
- Identified obsolete stock and coordinated disposal methods via methods such as retail promotions.
- Implemented best-fit storage methods for each product type, keeping inventory fresh and customer-ready without exceeding cost benchmarks.
- Maintained stockroom compliance with safety requirements by keeping areas and equipment clean and in good working order.
- Worked directly with vendors to obtain contract-allowable refunds for damaged or defective items.
- Verified conformance of incoming shipments against contracted quality, quantity, and freshness standards.
- Carried loads of up to 200 pounds without assistance, using equipment such as pallet jacks to move heavier items.
08/2020 to 10/2020 Dairy Department Manager Bi-Mart Corporation – Ashland, OR,
- Coordinated regular store cleaning and product resets for optimal appearance.
- Trained employees to capitalize on all sales and service opportunities with proactive approaches.
- Maintained attractive, well-organized displays with regular resets while upkeep of daily price changes.
- Enhanced customer satisfaction by enforcing service-oriented policies.
- Assisted with inventory control efforts by arranging cycle counts and identifying potential shrink points.
- Assisted customers with sales and service needs.
- Boosted efficiency by keeping work areas clean, tidy, and free of debris.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Contributed many successful ideas to improve fresh cap standards of work.
- Troubleshoot problems and developed successful solutions.
- Served customers by going above-and-beyond to offer exceptional support for all needs.
05/2020 to 08/2020 Customer Service Manager The Reformation – Boston, MA,
- Maintained high-quality service delivery through effective resource allocation and workflow coordination.
- Maintained customer satisfaction by handling complex escalated customer concerns by resolving customer complaints regarding sales and service.
- Covered expected demands by setting effective staff schedules and delegating assignments.
- Improved customer service team performance with thorough training and monitoring programs.
- Boosted customer loyalty through initiatives to reduce customer effort, better resolve problems, and improve service delivery.
- Managed well-organized and compliant administrative and financial records.
- Elevated team productivity and performance using improved training and motivational strategies.
- Plan and direct staffing, training, and performance evaluations
- Answer customer inquiries and provide information on procedures and policy.
04/2007 to 12/2017 Assistant Store Manager C&C Thrift Store – City, STATE,
- Increased sales by overseeing successful promotional strategies and in-store events.
- Managed inventory effectively, completing regular cycle counts and maintaining loss prevention strategies.
- Resolved escalated customer service issues by coordinating solutions between sales and operations teams.
- Maximized coverage for operations needs with effective scheduling and assignment delegation.
- Maintained accurate financial operations and budget targets with strict expense controls and effective tracking procedures.
- Brought in new customers with unique customer appreciation events and special sales.
- Upkeep store during business hours.
- Manage the crew to present the business in a efficient and professional manner, bookkeeping and closing of store systems, inventory, and sales.
Expected in : Business Management
Central Piedmont Community College - Charlotte, NC
GPA:
Expected in 06/2009 High School Diploma:
North Mecklenburg High School - Huntersville, NC
GPA:
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