Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Performance-oriented food service professional and motivational leader with proven quality and budget control skills. Delight customers consistently with exceptional food and service. Maximize team performance and knowledge with hands-on training.

  • Merchandise organization
  • Cleaning and sanitation
  • Price checking
  • Price tagging and shelf labeling
  • Retail Sales
  • Product processing
  • Reloading salvage materials
  • Basic math
  • Safety standards and protocols
  • Grocery equipment
  • Performance improvement
  • Food preparation and safety
  • Management interaction
  • Scheduling
  • Sales
  • Team Leadership
  • Staff Management
  • Employee Training
  • Sales Goals
  • Business Development
  • Sales Reporting
  • Operations Oversight
  • Operations Support
  • Product Knowledge
  • Key Performance Indicators (KPIs)
  • Strategy realignment
  • Staff mentoring
  • Planning and execution
  • Cost reduction
  • Excellent work ethic
  • Customer Service
  • Conflict resolution
  • Verbal and written communication
  • Supervision
  • Good listening skills
Work History
06/2019 to Current
Fresh Cap 2 Meat/Produce Associate Broulim's Super Market Inc. Driggs, ID,
  • Protected consumers by removing damaged and outdated goods.
  • Met presentation standards by keeping restocking areas organized and removing any debris from customer pathways.
  • Assisted customers with needs such as locating merchandise and getting out-of-reach products.
  • Kept accurate records by tracking information with hand-held devices, scanners, and computer terminals.
  • Contributed to efficient restocking, sorting products by aisle and building pallets.
  • Minimized product losses with proper stacking and stock rotation procedures.
  • Stocked departments across store with new items, including produce,meats, and bakery deli items.
  • Maximized distribution and replenishment efficiency by keeping storage areas clean and organized.
  • Identified obsolete stock and coordinated disposal methods via methods such as retail promotions.
  • Implemented best-fit storage methods for each product type, keeping inventory fresh and customer-ready without exceeding cost benchmarks.
  • Maintained stockroom compliance with safety requirements by keeping areas and equipment clean and in good working order.
  • Worked directly with vendors to obtain contract-allowable refunds for damaged or defective items.
  • Verified conformance of incoming shipments against contracted quality, quantity, and freshness standards.
  • Carried loads of up to 200 pounds without assistance, using equipment such as pallet jacks to move heavier items.
08/2020 to 10/2020
Dairy Department Manager Bi-Mart Corporation Ashland, OR,
  • Coordinated regular store cleaning and product resets for optimal appearance.
  • Trained employees to capitalize on all sales and service opportunities with proactive approaches.
  • Maintained attractive, well-organized displays with regular resets while upkeep of daily price changes.
  • Enhanced customer satisfaction by enforcing service-oriented policies.
  • Assisted with inventory control efforts by arranging cycle counts and identifying potential shrink points.
  • Assisted customers with sales and service needs.
  • Boosted efficiency by keeping work areas clean, tidy, and free of debris.
  • Enhanced customer satisfaction with fast, knowledgeable service.
  • Contributed many successful ideas to improve fresh cap standards of work.
  • Troubleshoot problems and developed successful solutions.
  • Served customers by going above-and-beyond to offer exceptional support for all needs.
05/2020 to 08/2020
Customer Service Manager The Reformation Boston, MA,
  • Maintained high-quality service delivery through effective resource allocation and workflow coordination.
  • Maintained customer satisfaction by handling complex escalated customer concerns by resolving customer complaints regarding sales and service.
  • Covered expected demands by setting effective staff schedules and delegating assignments.
  • Improved customer service team performance with thorough training and monitoring programs.
  • Boosted customer loyalty through initiatives to reduce customer effort, better resolve problems, and improve service delivery.
  • Managed well-organized and compliant administrative and financial records.
  • Elevated team productivity and performance using improved training and motivational strategies.
  • Plan and direct staffing, training, and performance evaluations
  • Answer customer inquiries and provide information on procedures and policy.
04/2007 to 12/2017
Assistant Store Manager C&C Thrift Store City, STATE,
  • Increased sales by overseeing successful promotional strategies and in-store events.
  • Managed inventory effectively, completing regular cycle counts and maintaining loss prevention strategies.
  • Resolved escalated customer service issues by coordinating solutions between sales and operations teams.
  • Maximized coverage for operations needs with effective scheduling and assignment delegation.
  • Maintained accurate financial operations and budget targets with strict expense controls and effective tracking procedures.
  • Brought in new customers with unique customer appreciation events and special sales.
  • Upkeep store during business hours.
  • Manage the crew to present the business in a efficient and professional manner, bookkeeping and closing of store systems, inventory, and sales.
Expected in
: Business Management
Central Piedmont Community College - Charlotte, NC
Expected in 06/2009
High School Diploma:
North Mecklenburg High School - Huntersville, NC

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School Attended

  • Central Piedmont Community College
  • North Mecklenburg High School

Job Titles Held:

  • Fresh Cap 2 Meat/Produce Associate
  • Dairy Department Manager
  • Customer Service Manager
  • Assistant Store Manager


  • High School Diploma

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