Performance-oriented food service professional and motivational leader with proven quality and budget control skills. Delight customers consistently with exceptional food and service. Maximize team performance and knowledge with hands-on training.
Skills
Merchandise organization
Cleaning and sanitation
Price checking
Price tagging and shelf labeling
Retail Sales
Product processing
Reloading salvage materials
Basic math
Safety standards and protocols
Grocery equipment
Performance improvement
Food preparation and safety
Management interaction
Scheduling
Sales
Team Leadership
Staff Management
Employee Training
Sales Goals
Business Development
Sales Reporting
Operations Oversight
Operations Support
Product Knowledge
Key Performance Indicators (KPIs)
Strategy realignment
Staff mentoring
Planning and execution
Cost reduction
Excellent work ethic
Customer Service
Conflict resolution
Verbal and written communication
Supervision
Good listening skills
Work History
06/2019 to Current
Fresh Cap 2 Meat/Produce AssociateBroulim's Super Market Inc. – Driggs, ID,
Protected consumers by removing damaged and outdated goods.
Met presentation standards by keeping restocking areas organized and removing any debris from customer pathways.
Assisted customers with needs such as locating merchandise and getting out-of-reach products.
Kept accurate records by tracking information with hand-held devices, scanners, and computer terminals.
Contributed to efficient restocking, sorting products by aisle and building pallets.
Minimized product losses with proper stacking and stock rotation procedures.
Stocked departments across store with new items, including produce,meats, and bakery deli items.
Maximized distribution and replenishment efficiency by keeping storage areas clean and organized.
Identified obsolete stock and coordinated disposal methods via methods such as retail promotions.
Implemented best-fit storage methods for each product type, keeping inventory fresh and customer-ready without exceeding cost benchmarks.
Maintained stockroom compliance with safety requirements by keeping areas and equipment clean and in good working order.
Worked directly with vendors to obtain contract-allowable refunds for damaged or defective items.
Verified conformance of incoming shipments against contracted quality, quantity, and freshness standards.
Carried loads of up to 200 pounds without assistance, using equipment such as pallet jacks to move heavier items.
08/2020 to 10/2020
Dairy Department ManagerBi-Mart Corporation – Ashland, OR,
Coordinated regular store cleaning and product resets for optimal appearance.
Trained employees to capitalize on all sales and service opportunities with proactive approaches.
Maintained attractive, well-organized displays with regular resets while upkeep of daily price changes.
Enhanced customer satisfaction by enforcing service-oriented policies.
Assisted with inventory control efforts by arranging cycle counts and identifying potential shrink points.
Assisted customers with sales and service needs.
Boosted efficiency by keeping work areas clean, tidy, and free of debris.
Enhanced customer satisfaction with fast, knowledgeable service.
Contributed many successful ideas to improve fresh cap standards of work.
Troubleshoot problems and developed successful solutions.
Served customers by going above-and-beyond to offer exceptional support for all needs.
05/2020 to 08/2020
Customer Service ManagerThe Reformation – Boston, MA,
Maintained high-quality service delivery through effective resource allocation and workflow coordination.
Maintained customer satisfaction by handling complex escalated customer concerns by resolving customer complaints regarding sales and service.
Covered expected demands by setting effective staff schedules and delegating assignments.
Improved customer service team performance with thorough training and monitoring programs.
Boosted customer loyalty through initiatives to reduce customer effort, better resolve problems, and improve service delivery.
Managed well-organized and compliant administrative and financial records.
Elevated team productivity and performance using improved training and motivational strategies.
Plan and direct staffing, training, and performance evaluations
Answer customer inquiries and provide information on procedures and policy.
04/2007 to 12/2017
Assistant Store ManagerC&C Thrift Store – City, STATE,
Increased sales by overseeing successful promotional strategies and in-store events.
Managed inventory effectively, completing regular cycle counts and maintaining loss prevention strategies.
Resolved escalated customer service issues by coordinating solutions between sales and operations teams.
Maximized coverage for operations needs with effective scheduling and assignment delegation.
Maintained accurate financial operations and budget targets with strict expense controls and effective tracking procedures.
Brought in new customers with unique customer appreciation events and special sales.
Upkeep store during business hours.
Manage the crew to present the business in a efficient and professional manner, bookkeeping and closing of store systems, inventory, and sales.
Education
Expected in
: Business Management Central Piedmont Community College - Charlotte, NC GPA:
Expected in 06/2009
High School Diploma: North Mecklenburg High School - Huntersville, NC GPA:
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