freight flow manager key holder leader resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always working to enhance revenue and boost customer satisfaction. I am also bonded and certified in operating warehouse equipment. I have completed a certification for training employees on all warehouse equipment safely. I have a lead by example attitude and have also organized many community fund raising projects including Special Olympics and hosted 2 diversity conferences.

  • Inventory Management
  • Merchandise Quality Assurance
  • Sales Leadership
  • Customer Service Management
  • Implementing Pricing Strategies
  • Delegation and Supervision
  • Analyzing Profitability
  • Cash Handling and Reconciliation
  • Reporting and Performance Analysis
  • Team Building and Motivation
  • Staff Coaching and Training
  • Merchandise Promotion and Display
  • Store Reset and Recovery
Work History
Freight Flow Manager/Key Holder Leader, 11/2016 to 09/2021
LvmhCedar Park, TX,
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Received and counted money.
  • Monitored security areas during busy periods.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Oversaw team of 10 employees.
  • Processed cash, credit, debit and check payments.
  • Completed store opening and closing procedures.
Assistant Store Manager, 01/2014 to 07/2016
ComsonicsWeyers Cave, VA,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Approved regular payroll submissions for employees.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Walked through store areas every day to identify and proactively resolve issues negatively impacting operations.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
General Manager, 06/1993 to 11/2012
WalmartCity, STATE,
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Motivated, trained and disciplined employees to maximize performance.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Produce/Dairy Associate, 10/1990 to 03/1992
Winn Dixie SupermarketCity, STATE,
  • Assisted Dairy Manager with orders to meet dairy department needs based on past and projected sales.
  • Stocked milk, eggs, cheese and yogurt.
  • Handled large dairy section by maintaining section cleanliness, product rotation and displays.
  • Restocked cases with new merchandise and removed expired items for proper disposal.
  • Replenished product assortment and inventory levels for dairy department to maintain selection.
  • Cleaned, organized, stocked and replenished merchandise presentations.
  • Monitored products to provide freshness and removed out-of-date products from shelves.
  • Tracked merchandise damages to document inventory loss.
  • Maintained clean working environment to comply with state, federal and OSHA safety and sanitation regulations.
  • Labeled and inventoried department merchandise.
  • Answered questions from customers and discussed new products placed in dairy cases.
  • Checked and logged temperatures in cases and coolers to maintain proper settings.
High School Diploma: , Expected in to Fort Hill High School - Cumberland, MD

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Resume Overview

School Attended

  • Fort Hill High School

Job Titles Held:

  • Freight Flow Manager/Key Holder Leader
  • Assistant Store Manager
  • General Manager
  • Produce/Dairy Associate


  • High School Diploma

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