(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Highly diversified and skilled office administrator, administrative assistant, office manager, and customer service professional. Skilled in working remotely to provide services to clients. Drawn to community health services positions including peer support counselor, hotline operator, recovery specialist, and advocate. Interested in applying personal experience in overcoming medical issues, empathy, and motivated to apply diverse skills in challenging situations. Able to work independently and as a cooperative and productive team member.

  • Customer service oriented
  • Problem resolution
  • Reports / documents
  • Correspondence
  • Attention to detail
  • Tech-savvy
  • Pharmacy technician
  • Administrative assistant
  • Office manager
  • File management
  • Reception
  • Inventory management
Texas A&M University College Station, TX Expected in 2006 BACHELOR OF SCIENCE : POLITICAL SCIENCE - GPA :
  • Dean's List / Graduating GPA - 3.2
  • Minor: Psychology

  • Certified Pharmacy Technician
  • Licensed General Lines Insurance Agent - Life, Accident, Health and HMO
Hy-Vee - Freelance - Virtual Assistant
Oakdale, MN, 06/2013 - Current
  • Virtual assistant using Skype, phone, and email correspondence to communicate and provide deliverables.
  • Apply expertise in Microsoft Office applications to create Word documents, built spreadsheets, prepare PowerPoint slides and create Publisher documents for clients.
  • Perform billing, bookkeeping, accounting by utilizing skill with various billing platforms and accounting software.
  • Maintain spreadsheets and databases through data entry, data processing, and using software applications to create documents.
  • Research information to deliver content to clients.
  • Provide transcription services for clients.
  • Manage several email accounts on a daily basis, ensuring excellent customer care for clients.
  • Write blog content, social media content, emails, articles, and manuals keeping the client's company culture in mind.
Puc National - Certified Pharmacy Technician
Los Angeles, CA, 07/2012 - 06/2013
  • Provided friendly customer service at prescription drop-off and pick-up counters.
  • Entered new patient profiles and prescriptions into medication input software system.
  • Verified accuracy and completeness of information on prescription and refill requests.
  • Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.
  • Communicated directly with doctors' offices via telephone, fax, and email.
  • Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
  • Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.
  • Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.
  • Completed entries for the compliance logs.
  • Retrieved, counted and filled prescriptions.
Barrett Business Services - Founder
Seattle, WA, 05/2009 - Current
  • Oversee all business planning and administrative tasks.
  • Tutor students at the K-12 in all subjects.
  • Tutors college students in some subjects.
  • Interact with parents, guardians, and students to create an effective learning environment.
  • Generate lesson plans to support the learning in the classroom.
  • Create stimulating activities based on individual needs and learning capability of each student.
  • Track student progress and adjust instruction based on performance.
  • Promote services through research, social networking, and marketing.
  • Engage with local school districts, school boards, and youth organizations to promote services.
Hp Inc - Office Manager
Salt Lake City, UT, 08/2008 - 02/2009
  • Managed the day-to-day operations of the front office, including office services, office staff supervision, record maintenance, office supply inventory, and maintaining office security.
  • Provided support to four-member staff and Executive Management.
  • Handled incoming and outgoing calls for busy union office.
  • Improved and maintained membership database.
  • Drafted or reviewed written and oral correspondence with other agencies.
  • Maintained office e-mail and Internet services.
  • Managed the creation of office publications including fliers, brochures, and monthly newsletter.
  • Safeguarded company equipment, supplies, and petty cash fund.
  • Oversaw general equipment and supplies purchase and maintenance, including the petty cash fund.
  • Coordinated reception activities, greeting office visitors, and provided professional, service-oriented reception to union members who called, or visited the union office.
City, STATE, 09/2007 - 07/2008
  • Maintained the master calendar for client appointments and court appearances.
  • Composed and revised legal documents, including letters, depositions, and court documents.
  • Proofed documents and submitted to attorneys for review.
  • Prepared clients for appointments and interviews.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Organized and maintained documents, and case files.
  • Photocopied all correspondence, documents and other printed materials.
  • Prepared for trial by organizing case exhibits and evidence.
  • Drafted and typed grammatically correct office memos.
  • Processed and distributed invoices to bill clients.
  • Researched documents and publications for details that would establish evidence.
SITEL - Technical Care Representative
City, STATE, 03/2007 - 06/2007
  • Provided technical care support to T-Mobile customers.
  • Researched issues on computer systems and databases to resolve complaints and answer inquiries.
  • Informed customers about issue resolution progress.
  • Handled phone call escalations, processed handset upgrades, and processed handset exchanges.
  • Maintained composure and patience in face of difficult customer situations.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Referred difficult issues to upper management while maintaining positive rapport with customer.
City, STATE, 06/2004 - 09/2005
  • Designed displays to make the store experience interactive and engaging.
  • Organized and located inventory and updated store spreadsheets Recommended merchandise based on customer needs.
  • Described merchandise and explain operation of merchandise to customers.
  • Guided customers in choosing items that reflected personal style and shape.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Operated a cash register to process cash, check and credit card transactions.
  • Replenished floor stock and processed shipments to ensure product availability for customers.

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School Attended

  • Texas A&M University

Job Titles Held:

  • Freelance - Virtual Assistant
  • Certified Pharmacy Technician
  • Founder
  • Office Manager
  • Legal Secretary
  • Technical Care Representative
  • Supplies and Software Clerk



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