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Career Focus
Detail-oriented Fraud Risk Analyst with substantial experience in planning, developing and implementing a broad range of loss prevention and mitigation initiatives in the financial services and banking industry across Central America.
Summary of Skills
Risk management expertise in fraud detection, prevention, recovery and deterrence
Process development
Project management
Quality control
NFL forecasting and planning
MIS preparation and reporting
SAS programming and data analysis
EMV key management and encryption
Bilingual fluency in both English and Spanish
Accomplishments
Generated and tested key encryption for all existing and new BINs in both Cards and Retail portfolios for Citi across Central America, supporting the EMV chip migration process and contributing to the reduction of credit card and debit card fraud losses derived from electronic counterfeit or skimming.
Created a charter for the implementation of a Fraud Risk Committee in Citi. Since its creation, a standard high-level presentation has been shared with Guatemala's senior management on a monthly basis so that all relevant issues and potential fraud risks are communicated, assessed and mitigated in a timely manner.
Crafted and executed process improvement programs, standardizing and streamlining several procedures (such as the fraudulent application claims workflow in Guatemala) that resulted in new synergies and collaboration between Risk Management and other business functions such as O&T, Products & Segments, Sales & Distribution, CSIS and Finance.
Contributed to the software development and user-acceptance testing experience in Citi across Central America, through the design and implementation of test plans, test cases and test processes related to ECS and Cobis releases, fueling swift corrective actions, significant cost savings and fault-free audits.
Professional Experience
10/2012 to CurrentFraud Risk Analyst 1 | Risk ManagementCitibank Guatemala | City, ,
Role covers a broad range of local and regional responsibilities for Citi in Central America:
Interact with other business units to coordinate the development and execution of fraud prevention initiatives aimed at enhanced controls in all products and services.
Improve local controls and fraud inventory management process in order to ensure that no case will exceed 60 day aging without proper justification as per global policy guidelines.
Ensure that a complete and standard Fraud Risk MCA matrix is in place and that the evidences are provided on time. Proactively identify and document risks and issues in ICAPS.
Perform annual review of GCCFRP Chapter 19, FRMS and Best Practices. Guarantee the execution of the required steps for Policy Exception approval, FRA and compliance with the Level 1 standards.
Coordinate the elaboration of all MIS on time with adequate quality and accuracy levels.
Plan and forecast gross fraud losses and recoveries (financial management, reconcilement).
Hold Country Fraud Risk Committee meetings according to documented charter.
Review internal procedures and required documentation related to Fraud Risk processes and ensure that they are properly documented, updated and approved.
Serve as key custodian responsible for the encryption of all EMV chip (credit and debit, Visa and MasterCard) BINs issued by Citi across Central America.
08/2010 to 09/2012Ops Support Representative 3 | Product ManagementCitibank Guatemala | City, ,
Serve as a member of the business software development team performing QA tests on development projects for both Credit Cards and Banking platforms (ECS and Cobis, respectively) across Central America.
Apply quality-assurance and quality-control methodologies to new software developments to ensure compliance with QA standards, and business specifications.
Create and execute automated software test plans, cases and scripts to uncover, identify and document software problems and their causes.
2010 to 07/2012Foreman | OperationsCitibank Guatemala | City, ,
Ensure the smooth running of a transaction services back office dealing with both internal and external customer complaints, difficult customers, and staff problems.
Supervise a five-member team in managing undelivered credit cards and appointments for customized credit card deliveries.
Review internal procedures and required documentation related to card delivery processes and ensure that they are properly documented, updated and approved.
Coordinate the elaboration of all MIS on time with adequate quality and accuracy levels.
Education
Expected in 2014Master of Arts | Development StudiesUniversidad del Valle de Guatemala, Guatemala City, GPA:
Expected in 2010Bachelor of Science | Industrial EngineeringUniversidad del Valle de Guatemala, Guatemala City, GPA:
Expected in 2004High School Diploma | American School of Guatemala, Guatemala City, GuatemalaGPA:
Academic Awards and Distinctions
Scholarships
Konrad Adenauer Stiftung Foundation, Postgraduate Fellowship Program, Recipient (2011-2013).
Universidad del Valle de Guatemala, Undergraduate Scholarship Program, Recipient (2005-2009).
American School of Guatemala, Advanced High School Program, Recipient (2002-2004).
Academic Honors
Universidad del Valle de Guatemala, Valedictorian (2010).
Citi Academic Excellence Award, Citibank Guatemala, Recipient (2009).
Universidad del Valle de Guatemala, Faculty of Engineering, Dean's List (2005, 2008, 2009).
Universidad del Valle de Guatemala, Students' Union (AEUVG), Vice-President (2008).
International Student Festival in Trondheim (ISFiT), Norway, Invited Participant (2009, 2011).
Certifications
Citigroup: Global Consumer Credit Risk Workshop. Seminar on the credit cycle and credit risk management in consumer banking portfolios. Guatemala City, 2013.
Citigroup: Programming with SAS V9.2. Introduction to the basic functions of SAS (Statistical Analysis Systems). Guatemala City, 2014.
Dale Carnegie: Effective Communications and Human Relations. Seminar on the use of emotional intelligence in business. Guatemala City, 2014.
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